I was given the gift of an aerobatic flight experience in Topping, VA. The pilot was very dedicated, detailed in his instructions about what to expect, and delivered the greatest flight I could have a... ãã£ãšèŠã
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I ordered 2 vouchers for my sons 50th birthday present, they did not arrive. I emailed on Saturday, probably no one working, but I received a reply from Lufti Hendricks early on Monday. I had made a t... ãã£ãšèŠã
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We bought discounted tickets from VirginGifts.com to be used while visiting San Antonio. After purchasing we realized that the tickets couldn't be redeemed on the same day. It was not clearly stated o... ãã£ãšèŠã
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I purchased a gift card for QC spa in New York and when I went to book the dates were not available. But when I called QC it was available. Because it was my friends birthday I needed the reserv... ãã£ãšèŠã
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At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
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- Lifeâs busy, we get it. Thatâs why all of our experiences come with free instant delivery, straight to your inbox (or theirs
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Fantastic snorkeling excursion
Excellent experience
Crew was very attentive in their roles
Superb snorkeling location
2026幎3æ9æ¥
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Virgin Gifts ããã®åç
Weâre thrilled to hear you had an excellent experience and that the crew helped make the trip extra special. ð
Itâs also great to know you enjoyed the snorkeling spot, Sarah - it really is a stunning location! ðÂ
Chantelle - ððððð
Cannot Book Experience - Page Just Spins
This is the second time I tried purchasing a trip through Virgin Gifts, and when I went to book it the page just sat blank. Unusable product!
Second time I tried purchasing through Virgin Gifts and had the same issue and needed a refund both times.
2026幎3æ10æ¥
Virgin Gifts ããã®åç
Weâre really sorry to hear you experienced issues when trying to make a booking, Brian - thatâs certainly not the smooth experience we want for our customers.
It is a shame you have had to have your voucher refunded and that the experience did not work out for you on this occasion - Chantelle.
I was given a Virgin gift card and weâŠ
I was given a Virgin gift card and we had a great time at Chimney Rock winery this past January. It was a great experience.
2026幎1æ14æ¥
Virgin Gifts ããã®åç
Weâre thrilled to hear you had such a fantastic time at Chimney Rock Winery and that your Virgin Gift Card helped create a memorable experience. ð·
Thank you for the glowing feedback, Barbara. ð
Chantelle - ððððð
Virgin Gifts ããã®åç
Weâre delighted to hear you enjoyed our selection of amazing experiences and found the purchasing process so straightforward! ð
We hope you have a fantastic experience, Megan. ð
Chantelle - ððððð
Once at the facility
Once at the facility, I was unable to scan my QR code because it was book through a third party instead of the facility directly. I told the receptionist I booked through another website and she moved me to another computer found my booking and checked me in and there were no issues .
2026幎3æ7æ¥
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Virgin Gifts ããã®åç
Weâre glad to hear the team on site were able to quickly locate your booking and get you checked in without any issues. ð
We hope you had a fantastic time and that the experience was an enjoyable one! ð
Chantelle - ððððð
Reliable Platform
I purchased a spa ticket through Virgin Experience that required a reservation. I initially had difficulty making an appointment. This was because the platform I used to book the appointment required us to make the appointment through Virgin Experience. Although I encountered a few technical issues, when I contacted the Virgin Experience team via email and asked for their help, they completed all the steps for me and communicated with me every step of the way. It is a reliable platform.
2026幎3æ7æ¥
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Virgin Gifts ããã®åç
Thank you so much for your lovely feedback, Muzeyyen. ð
Weâre delighted to hear our team could guide you through the booking and make the process smooth and easy.Â
We canât wait for you to enjoy your spa experience! ð¥°
Chantelle - ððððð
Easy to book and flexible offerings!
2026幎3æ7æ¥
Virgin Gifts ããã®åç
Weâre thrilled to hear you found the booking easy, and enjoyed the flexibility of our offerings. ð
We hope you have an amazing experience! ð
Chantelle - ððððð
I couldnât book my voucher that IâŠ
I couldnât book my voucher that I bought from virgin
Still not resolvedâŠ.
2026幎3æ5æ¥
Virgin Gifts ããã®åç
Weâre sorry to hear about the difficulties you initially experienced when trying to book your Hopscotch San Antonio Immersive Art Experience.
Weâre pleased to see that our Customer Service Team has since been able to assist and issue a refund for the voucher that could not be booked.
Despite the initial inconvenience, we hope that your experience is absolutely fantastic and that you enjoy every moment - Chantelle.
Bulelwa
Bulelwa, was very helpful in assisting me with a booking problem. She was very expedient with answering all of my questions and was able to help solve my problem.
2026幎3æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Virgin Gifts ããã®åç
Thank you so much for your lovely feedback, Donna. ð
Weâre thrilled to hear that Bulelwa was able to help so efficiently and make your booking problem hassle-free. ð¥°
Chantelle - ððððð
Absolute joke of a platform
Absolute joke of a platform. Terrible customer service. I ordered a gift voucher for family and when I came to use it I could not get in touch with the provider. I tried to resolve this with virgin gifts but they arenât interested as I bought the voucher at Christmas. Itâs absolutely appalling and I strongly discourage people from using this platform. There are much better experience day companies who care about their customers experience. Thank you for nothing!
2026幎3æ6æ¥
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Virgin Gifts ããã®åç
We're really sorry to hear about the difficulties you experienced with your voucher and that it impacted your gift-giving plans.Â
We completely understand how frustrating this must have been.
Please be assured, we are always here to help, and we have reached out via Trustpilot, to obtain your contact details.Â
Once received, we'll be in touch, to get everything sorted for you - Chantelle.
Renee is awesome!!!
2026幎3æ5æ¥
Virgin Gifts ããã®åç
Weâre absolutely delighted to hear that Renee made such a great impression. ð¥°
Thanks for taking the time to share this with us, Robin. ð
Chantelle - ððððð
I bought two vouchers had them combinedâŠ
I bought two vouchers had them combined trying to book an experience and they say thereâs no dates available, but I know that there is from the site
2026幎3æ5æ¥
Virgin Gifts ããã®åç
We are truly sorry for the inconvenience caused, when trying to book the Charleston Harbor Blues and BBQ Cruise experience.
Please be assured, that we are eager to get this resolved as quickly as possible and have already raised the booking issue with the relevant team.
Our Customer Service Team will keep you fully updated throughout the process, ensuring you are informed every step of the way - Chantelle.
Virgin Gifts ããã®åç
Weâre smiling from ear to ear reading your 5-star review! We are so glad we ticked all the right boxes for you - thanks for shopping with us, and we canât wait to welcome you back soon ð Lisa
I purchased this gift certificate forâŠ
I purchased this gift certificate for my brothers 50th - 10 years ago. He has not used it and does not plan on it. I keep checking on it from time to time to make sure it is still active - never expires. Note: I purchased this from Cloud 9 not Virgin Gifts. I believe Virgin Gifts either bought or acquired Cloud 9. Any way, I checked on it today and could not access it. One e-mail and about 10 minutes and I have access! Blew me away at the ease and speed of the customer care! Massive props Lufti
2026幎3æ4æ¥
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Virgin Gifts ããã®åç
We absolutely love hearing that Lufti gave you great service - thatâs exactly what we aim for from our wonderful team! ð€© Lisa
Recently booked a sauna experience andâŠ
Recently booked a sauna experience and the process was easy. I love using Virgin for unique dates. Highly recommend
2026幎3æ1æ¥
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Virgin Gifts ããã®åç
A happy customer = a happy Virgin Gifts team! ð Lisa
Great day
Jody was super informative. A great way to get to know the history of Pasadena
2026幎2æ28æ¥
Virgin Gifts ããã®åç
We're pleased to hear you had a super informative experience! Thank you for taking the time to share such lovely feedback with us ð Lisa
Great customer service
2026幎2æ28æ¥
Virgin Gifts ããã®åç
We're sorry your journey with us was not the smooth and straight forward one we hope for our Customers, and you were unable to go on your preferred date. We can see that you've been in touch with our Customer Service team and a refund has now been actioned. When we look at our internal calendars, dates for the experience are showing, and we are sorry if this was not accurately reflected on the calendar when you were attempting to book. Thank you for taking the time to share your feedback - Lisa
Totally shady.. beware!
Totally shady... bought two tickets for a cooking class and yet there are no available timeslots to sign up for. Beware... seems like a scam!
2026幎1æ27æ¥
Virgin Gifts ããã®åç
We're truly sorry to hear of the troubles had, whilst trying to make your booking and for the inconvenience caused.Â
Please be assured, we have reached out via email, to assist you further - Chantelle.
Virgin Gifts ããã®åç
Thanks for shopping with us, where both the prices and the experiences are great! ð
We hope you have an incredible experience, Ernest. ð
Chantelle - ððððð
Not able to use the vouchers for da6âŠ
Not able to use the vouchers for da6 needed.
2026幎2æ22æ¥
Virgin Gifts ããã®åç
We're truly sorry to hear you were unable to book and use your vouchers as planned, Jessica.Â
It is a shame you have had to have your voucher refunded and that the experience did not work out for you on this occasion but we do hope we can do better for you next time and be given a second chance - Chantelle.
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