I was given the gift of an aerobatic flight experience in Topping, VA. The pilot was very dedicated, detailed in his instructions about what to expect, and delivered the greatest flight I could have a... ãã£ãšèŠã
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I ordered 2 vouchers for my sons 50th birthday present, they did not arrive. I emailed on Saturday, probably no one working, but I received a reply from Lufti Hendricks early on Monday. I had made a t... ãã£ãšèŠã
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We bought discounted tickets from VirginGifts.com to be used while visiting San Antonio. After purchasing we realized that the tickets couldn't be redeemed on the same day. It was not clearly stated o... ãã£ãšèŠã
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I purchased a gift card for QC spa in New York and when I went to book the dates were not available. But when I called QC it was available. Because it was my friends birthday I needed the reserv... ãã£ãšèŠã
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At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
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- Lifeâs busy, we get it. Thatâs why all of our experiences come with free instant delivery, straight to your inbox (or theirs
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This is a horrible scam
This is a horrible scam! I bought this "gift card" to book a Virgin Atlantic flight. Apparently you cannot use it for that purpose. Even though it is listed on multiple websites that it could be used for that purpose. There is no customer service. No phone numbers to call. Horrible experience!
2026幎4æ2æ¥
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Virgin Gifts ããã®åç
Weâre really sorry to hear about the frustration youâve experienced.Â
Weâre here to help though, and have reached out via Trustpilot to obtain your contact details.Â
Once received, we'll take a further look for you - Chantelle.
Virgin Gifts ããã®åç
Yay! So glad it was a breeze ð Canât wait for you to dive in and enjoy it! ðâš - Kay
Very poor experience The voucher was not accepted at MobâŠ
The voucher was not accepted at Mob Museum. Tried to call customer service numberâŠ. message said it could not connect, texted number about issue, no response. Very very disappointing and frustrating. An exchange is not acceptable.
2026幎3æ29æ¥
Virgin Gifts ããã®åç
Weâre really sorry your experience with the voucher didnât go smoothly. A member of the team will reach out shortly to advise further. - Kay
super hard to redeem vouchuh
2026幎3æ29æ¥
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Virgin Gifts ããã®åç
Making your redemption journey super smooth is our top priority, and weâre working hard to make it just that for everyone! - Kay
Love the variety of experience choicesâŠ
Love the variety of experience choices you offer. The booking process was very easy to use. Looking forward to booking with you again in the future!
2026幎3æ29æ¥
Virgin Gifts ããã®åç
Variety + easy booking = a win-win! ð So glad you had a smooth experience and canât wait to help you book again soon ð
Scam with no customer service
Scam. Went through whole process, then it said no dates available. Clicked on get a refund, says page doesnât exist.
2026幎3æ27æ¥
Virgin Gifts ããã®åç
Weâre so sorry to hear this and really appreciate you flagging it! ð We can see youâve reached out to our team, and someone will be in touch shortly to help sort everything out. - Kay
Voucher unable to redeem as it shows noâŠ
Voucher unable to redeem as it shows no option in dates
2026幎3æ24æ¥
Virgin Gifts ããã®åç
Thank you for your feedback. Weâre sorry to hear youâve had difficulty redeeming your voucher. We can see youâve reached out to our customer service team, and a member of the team will be in touch shortly to assist you further - Lisa
Reserving the experience is a total time suck
Reserving this experience has been surprisingly cumbersome. The process involves multiple steps that arenât clearly streamlined. First, I had to contact Hellâs Kitchen directly to check availability. Then, I was instructed to complete the reservation through OpenTable. However, when booking on OpenTable, I was prompted to enter payment information with no option to apply the voucherâdespite being told by staff that this is how the process works.
Iâll update my review after attending the experience, but so far the booking process has been frustrating and off to a rough start.
Update to reply: Hi, the requested information has been sent to you. We are currently in the process of scheduling with Hell's Kitchen directly.
2026幎3æ22æ¥
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Virgin Gifts ããã®åç
Thank you for your feedback. Weâre sorry to hear that the booking process has been frustrating so far. We appreciate you sharing your experience, and if you could respond to our request for more information, weâll be happy to look into this further and review the booking process on our side - Lisa
Virgin Gifts ããã®åç
Thank you so much for your kind words! Weâre delighted to hear you had an excellent experience and really appreciate you taking the time to share your feedback. We look forward to helping you create more memorable experiences in the future! ð€© Lisa
Ticket assistance
Lufti assisted me with my tickets and was most helpful!
2026幎3æ23æ¥
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Virgin Gifts ããã®åç
We absolutely love hearing that Lufti gave you great service - thatâs exactly what we aim for from our wonderful team! ð€© Lisa
Virgin Gifts ããã®åç
Weâre delighted to hear your experience was easy, streamlined, and that you got a great price. We hope to help you create more wonderful memories again soon! â€ïž Lisa
This was a perfect date with my husband!
This was a perfect date with my husband. We went first thing in the morning and it was not crowded. While there is plenty of space, I prefer it quiet. The animals are well taken care of and it was relaxing to just love on the animals. You do have to make reservations for individual petting sessions and goat yoga. The gift shop is very cute and the staff is very kind and friendly. I would definitely go back for goat yoga.
2026幎3æ21æ¥
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Virgin Gifts ããã®åç
Thank you so much for your lovely review!
Weâre thrilled to hear you and your husband had a perfect, relaxing date and enjoyed spending time with the animals. Itâs great to know the staff, petting sessions, and gift shop all added to your experience. We canât wait to welcome you back for goat yoga next time! â€ïž Lisa
So many great options
So many great options. So much time to choose. Got my email immediately
2026幎3æ19æ¥
Virgin Gifts ããã®åç
Thanks so much! Weâre thrilled you loved all the options and got sorted so quickly. âââââ - Kay
LeeAnn booked exactly the date and timeâŠ
LeeAnn booked exactly the date and time needed for my trip to NYC and the QC Spa! It is a girls' trip, so I needed to know beforehand what was possible. She responded within a day, so we are moving forward with plane tickets, etc. I have been to QC spa once before and it was fantastic. I am excited to take friends this year.
2026幎3æ19æ¥
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Virgin Gifts ããã®åç
Thanks so much for sharing, weâre thrilled LeeAnn could help you lock in your perfect NYC & QC Spa trip! Sounds like an amazing girlsâ getawayâhave the best time with your friends! âââââ - Kay
It was not disclosed when booking thatâŠ
It was not disclosed when booking that you couldnât redeem it. Same day.
2026幎3æ18æ¥
Virgin Gifts ããã®åç
So sorry to hear this caused disappointment for you â we completely understand how frustrating that must have been. Our vouchers do need to be booked in advance with the supplier, and weâre sorry if this wasnât as clear as it should have been at the time of purchase, we will work on this. That said, we can see your order has now been refunded, and we hope this helps to resolve things for you. - Kay
You make it easy to find awesomeâŠ
You make it easy to find awesome experience which I think is most times better than a singular item. Thank you
2026幎3æ18æ¥
Virgin Gifts ããã®åç
Weâre so glad youâre enjoying discovering experiences with us, and we couldnât agree more⊠memories beat ordinary gifts every time! Thanks so much for taking the time to share this, it really means a lot ð«âââââ - Kay
Pheleda was so prompt and dealt withâŠ
Pheleda was so prompt and dealt with our urgent enquiry quickly, courteously and efficiently. The spa was a wonderful experience with a great discount thanks to Virgin Days.
2026幎3æ15æ¥
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Virgin Gifts ããã®åç
Thank you so much for your lovely review! Weâre thrilled to hear that Pheleda was able to assist promptly and that you enjoyed the spa experience. Itâs great to know the discount made it even better, Â we really appreciate you taking the time to share your feedback! âââââ - Kay
Hard to Book, Even With a Valid Voucher
The experience was difficult to book, with no available dates for the current week or even months out. It was frustrating to have a voucher that didn't expire but still couldn't be used due to the lack of availability. Ultimately, we had to exchange it for a different experience, which worked out, but the process was more of a hassle than expected.
2026幎3æ13æ¥
Virgin Gifts ããã®åç
Weâre really sorry the booking process was frustrating and that availability was limited for the experience you wanted. We completely understand how disappointing that can be, especially with a voucher that doesnât expire. Weâre glad you were able to exchange it for a different experience and that it worked out in the end, and we really appreciate your patience while navigating the process. - Kay
They should have more info aboutâŠ
They should have more info about availability for attractions. They didnât have anything available for the weekend I planned to use. I found out after purchasing the voucher. The Virgin Gifts website didnât have them available, but the main website of the skydeck had available times for that weekend.
2026幎3æ14æ¥
Virgin Gifts ããã®åç
Thanks for your feedback! We completely understand how frustrating it can be to find limited availability after purchasing a voucher. Unfortunately, we arenât able to show live availability prior to purchase at the moment, but we really appreciate you highlighting this â itâs definitely something we hope to have in the future. We can also see youâre in contact with our team to get this resolved.
Bulelwa was really helpful
Bulelwa was really helpful, kind, and supportive!
2026幎3æ12æ¥
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Virgin Gifts ããã®åç
Weâre happy to hear that Bulelwa made such a positive impression. ð€
Weâll be sure to pass along your lovely feedback to her, Arieana. ð
Chantelle - ððððð
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