Virgin Gifts  レビュー 6,728

You should have dates for use available before purchasing. I purchased a voucher for the museum of ice cream and there are no dates/times available for me to use my voucher. Need a refund ASAP. Thank you!

Bulelwa X was great! Very helpful with my concerns.

I had an old voucher that was given to me as a gift and Lufti was able to help me out and make it work again on the website. So now I can pick a new experience and finally make use of the gift I was given.

Easy to purchase and book experience. Recommend.

It’s quick and easy to navigate website and the process to purchase is simple.
A great gift for that someone who has everything!

Buying was easy and straightforward.

Great customer service. Quick response, professional and helpful.

Lutfi was amazing to work with. Very responsive and helpful. Lutfi helped me redeem both of my vouchers that I could not redeem myself. Thank you for all of your help!

I needed assistance with Vouchers. Website said to send a text. Quick auto reply and a timely human response. By text where I could respond as available. Quickly resolved my issue and was polite in communication. Leaving review because I was happy with the service.

Booking was super fast. The deal I booked was great.

It lets you purchase the gift without adding who its to and from

What I was looking for was easy to find and the checkout and delivery went perfectly.

Bronwyn made my experience great! I’m at the age where not being able to speak to someone made me uncomfortable, but Bronwyn communicated with me with a response time that was even better than a phone call since no hold time. Was able to check back at a time convenient for me and a response was there! Very comforting. Also, Bronwyn was kind, personable and engaging. A truly remarkable customer service experience. I did not need my egift at this time but will certainly purchase this product for my children for their next gifts because of this experience.

I couldn't use it on my experience that they had on thier list. It was up at least a week ago, but something changed and created a lot if stress and then I had to wait to get my refund delaying my ability to buy tickets and additional experiences.

This is a scam. Major bait and switch. False advertising.

Bronwyn has been an excellent in assisting us with a small issue with our product.

There has been excellent open communication and timely responses and made resolving the issue as simple as possible for me. Can’t fault one bit and really appreciate all the help!

Thank you!

We had a rescheduling issue and Virgin Experiences resolved it for us.

I had an issue with the experience voucher that was resolved fully and promptly by Bronwyn. She was unfailingly courteous and professional. I recommend Virgin Gifts because they have a wide variety of experiences suited to every taste, and even when things they go wrong, their customer service personnel are real humans conversant in the system capable of fixing the problem. They treat you like a customer who matters no matter how much or how little you spent, and that is a rare approach these days.

I was having trouble resetting my password on a Sunday afternoon. I submitted a request for support and received a very speedy response from Bronwyn. She was able to reset my password and I was able to get back into my account. Very helpful, thank you!