Virgin Voyages レビュー 1,330

In December of 2025, I booked a cruise for my husband and myself. It was scheduled for 3/14/26 - 3/21/26. My husband has been a contractor with the US govt assisting in operations overseas in the Middle East since 2020. He is a USMC vet and has been proudly serving with our country since 2015. His most deployment rotation began November of 2025 and he was scheduled to return home early March before the cruise. Out of every year, he is gone for around 9 months. We were very excited to go on this vacation, and he has a high-stress job and we are rarely able to go on vacation. On 2/28/26, the war began. We didn’t know how long it would last, but inevitably, airspace at his location closed and his flight was cancelled. We held out hope for a little bit hoping he would still be able to make it home, but it didn’t work out. On 3/4/26, I cancelled the flights and cruise and contacted Virgin to cancel the trip, as my husband was stuck in conflict and there were riots happening at his location. I was asked if I wanted to credit the amount toward a future cruise, but I had to decline, as we had no idea when he would be home. I had also contacted travel insurance, but they told me to kick rocks. My husband came home less than a week ago, so I contacted Virgin to see if we could rebook now. I was told since I had my taxes refunded, I can only rebook with a 50% credit. I understand they have their policies for cancellation, but it is asinine that that have $3200 of my money and refuse to rebook me<+} the full amount, considering my husband was sacrificing his life defending a compound and getting hit by rockets. We had absolutely no idea when he’s was going to be able to come home, and It feels immoral and it’s excruciatingly disheartening that they lack any moral compass to support him. At this point, I’m incredibly turned off by this company, as they do not support our military and government workers. This event could not have been prevented in any way, shape, or form, and now we have to suffer even more than we already are.

Virgin is my absolute favorite cruise line.
The entertainment, night life, casino, and overall vibe is fantastic!
My 6th cruise with them is upcoming and I can't wait ❣️

This pains me because my first Virgin Voyage 3 years ago (Athens-Greek Islands) was entirely different than the most recent (New York to Barcelona).

First of all, Jo the room attendant is amazing, 5 Stars, on the current cruise. Sailor services, food quality & redemption spa has been an utter disappointment. The company complaints and morale from many others we have currently met on this cruise mirrors my same sentiment.

The redemption spa is in disrepair with many areas not working properly….paint peeling, steam rooms not heating consistently, heated lounge area with beds not warming, salt room inconsistent, shower heads non-functioning……(we were told the ship is headed for dry docking for needed repairs in Barcelona) We were also told the package we bought reflected a discount due to such malfunctions…..absolutely NOT true. ****Get the free redemption spa tour and make sure all is working prior to purchasing a package.

We were also told spa bookings first day of cruise would be 15% off but after completing the services we found in reality the discount was actually $50.

Do not waste your time….massages, facials, cool sculpting etc….much over priced and comes with high pressure product sales tactic (Elemis) at the end!!!! Make it clear at the conclusion-NO INTEREST IN OVER PRICED PRODUCTS.

The eats…..on our Greek & Spain/Italy Virgin Voyage the food was amazing. On the NY to Barcelona tour….absolutely a let down. The best food on the ship has been a burger in the ship cafeteria!! Otherwise has truly been mediocre at best. Poor Quality overall….even the Test Kitchen & The Manor have been let down.

My nice sunglasses were damaged in security machine reboarding ship in Azores, Demain head of security sent us to Sailor Services, which we went….absolutely useless, we were told they will “investigate”
Other passengers have already warned us that is Virgins go to phrase when they decide NOTHING will be done. All I asked is for the sunglasses to be repaired, they have retail shop on ship which is fully capable….hours later crickets.

Not sure what has happened in the last several years to Virgin Voyages brand but with good conscience I would never recommend to anyone.

Do your homework! Read a large variety of current reviews…..Better price points for actual product elsewhere!

The Ship was very nice and the Staff was great. Food wasn't good for me lost five pounds. Music on the ship not good either. Bimini Beach Club was great food was delicious.

My father suddenly passed away a few days before my cruise. My wife cancelled the trip on my behalf as well as my brothers booking. We booked the same type room. Received the same cancellation emails stating 1166 would go back on our cards yet I only received 761 back on my card. No one can explain to me why after having countless emails showing port taxes and fees being broken down. I need a breakdown of the fees so my card insurance will cover the difference but this seems to be a difficult task for their support team.

Rockstar, yeah! Pay twice the amount for the same thing as others, excluding a couple of niceties. Mediocre food, no pool entertainment, and you already paid for the cruise but seem to keep paying more and more on ship. Going back to resorts to pay for what you get, as opposed to what am I going to get or not, you do not know…. Virgin over hyped….

Virgin Voyages for 21+ is a real vacation for a mature crowd who wants to relax & have fun. The food, atmosphere & staff give you the vibes you’re craving on vacation. My only wish is that the match to VIP levels from other cruise lines were a better process. It sucks that you have to wait for them to accept applications.

The ship is modern and fairly efficient. The cabin was roomy enough. Cabin had a small tablet which controlled lights, curtains, television. You must latch the outside door to the balcony, not just close it, or your AC shuts off entirely. Had to call staff to fix the problem. Evening meals were good, you must make reservations at any of 5 or 6 themed restaurants to ensure you eat a good meal. Otherwise you do not have the best choices. Breakfast was just ok. Good bacon! Eggs and omelets were sometimes not warm in The Galley, which is the main come and go eatery. Lots of food choices for any palate there. The staff get A plus. Always positive, cheerful and kind. Very responsive to any request or problem. Any live entertainment was sparse, availability could have been better communicated. This cruise kept you on the ship two nights before the first excursion at Key West, other cruises do this in one night. The other excursion was at the Virgin Voyages beach club. Nice beach, but it was too crowded. Same for the pools. Not enough chairs if you don’t get there early. We sat on towels. Music extremely loud. I wish this was a more relaxed experience. Transportation to beach and back was efficient. In general this cruise was a good experience. But, I am still not make me a fan of cruises.

Everything going great until I ordered a US$13 spirit from a waiter at a Bar on Resilient Lady Virgin Voyages. It was only a half shot at best. When confronted he immediately apologised and returned with the correct drink. Do not order spirits on this cruise liner only beers - an absolute disgrace considering price of drinks!!

I am writing to formally express my extreme disappointment with my recent birthday voyage. Having sailed with Virgin before, I expected a high level of service that was completely absent on this trip.
Our cabin was uncomfortably hot for the duration of the cruise, causing my husband and me to wake up sweating every night. I reported this to Sailor Services on the first day and followed up consistently on the second, third, and fourth days. Despite my repeated requests, a room change was only offered the night before we departed, which was entirely impractical.
When I brought these failures to the attention of the Chief Executive, Raul Hernandez, he was no help at all. Instead of addressing the service failure, the leadership team claimed there was no record of my complaints until the final day and falsely stated that I "declined" a room change. Offering a room change hours before departure is not a solution, and characterizing my response as a refusal is a blatant manipulation of the facts.
To add to the frustration, the dining quality has significantly declined since my first sailing. Meals at Pink Agave and The Wake arrived cold or improperly cooked, including a fatty, rare steak when medium-rare was requested.
The customer service I received was dishonest and dismissive. An offer of credit for a future voyage is unacceptable, as I have no intention of sailing with Virgin again.

A beautiful and modern ship, no kids with great places to hang out, and awesome places to eat and drink, what more can you ask for? The level of customer service was exceptional!

Was not happy with activities on board while on this trip. felt like we were on lockdown and not allowed to go outside, didn't see much of the happening crew to make things lively. we understand the safety that they were concern with but should have planned more fun things to do, we made the best of it as much as we can.

3 days before, my cruise to Bermuda was changed the St. John, New Brunswick. Not only was the tone of the email unprofessional, it also seemed to take the whole situation as a joke. I’m even more insulted by the social media page joking about it after the fact. The service on board was horrible. At one point Sailor Services told us if we walked into Test Kitchen earlier in the day we could get a table without giving up our reservation later at Pink Guava. After making us wait at the Test Kitchen, they told us they couldn’t do that and would have to cancel our later reservation this is not the first time we were told two different things by staff. We were promised extras in a letter left in our cabins, but nothing actually happened. St. John was cold and insufficient. While I understand that weather is not something Virgin can control, how they handled the change from beginning to end has been insulting. Only $100 in sailor loot? No refunds available so we had to go. The boat inside was freezing at times and clearly wasn’t made for cold temperatures. So much so that the decks were closed part of the time due to ice and there were no inside pools or hot tubs so we could still enjoy the amenities that we PAID for. Overall, the way it was handled was most disappointing and left a bad taste in my mouth. I don’t plan on going on Virgin again.

It was my first time going on a cruise and it was amazing ! The sun club cafe chicken bowl & bbq short rib buns were amazing

the pizza

the chocolate taco from Pink agave are things you should try for food

I haven't been on my cruise yet. Just need to say the customer services is terrible. I have been trying for over a month now to check in but unable due to the system.many emails and phone calls and still not resolved. I go in 6 weeks and have now asked for some help for what I need to do. It's now been 2 weeks since that email and have heard nothing. Am a bit worried as I'm not checked in. Once they have your money they really don't care. It's my first cruise and will certainly be my last. Hope the cruise isn't a disappointment like customer services.

This was my first Cruise Holiday. My first impression was th size of the vessel. Absolutely huge. From the very first time we dropped our luggage the service was very efficient, well organised and typically loud and fast. A bit overwhelming. So many people kind of knew where to go and what to see from the beginning that at first we felt a bit left out. Perhaps a little more help to first timers in terms of guidance on what to do on day one. After dinner we felt more at ease and started to learn about what to do and what was available. In that regards Virgin Vogages offers so many activities and has so many places where to be that we left not doing everything and missing out on seen some places. The people who work there show such a pleasure at what they do and so much joy in their job that they made us feel welcome and happy.Nothing was a problem for them and everything worked so well. Anything you request or simply ask for they would do their best to help you. The events they organise are the best, in my opinion the Latin music group were so very professional, the best. The food was top class, everything they offered was done to a high standard from snacks, to breakfasts, lunches they were delicious. Dinners were a real event in our stay, the food done at the very high standards all the restaurants offer different cuisines and the service was excellent.
In summary we were very happy with Virgin Vogages. My only comment would be that they should have some areas where there is no music playing. if you want to find a place to read, be quite and enjoy the view and the sounds of the see, there’s no where, unless you go to your room.

I will start by saying that EVERYONE has their own opinion of things. This review is based on my experience and perception.

The food is not very good at all. Worst I’ve had on any cruise line

There are virtually no activities.
There are very few shows and only one performance that is during dinner time.

The staff is pleasant but not overly friendly. The staff in the specialty dining rooms either don’t understand, not sufficiently trained or just don’t care.

The lure of the cruise line for me was adults only however, based on my experience and comparisons to other cruises that I have been on, I would give this cruise line 1 out of 5 stars and would not book with them again nor would I ever give a favorable recommendation.

This cruise from Miami to LA through the Panama Canal will be a lifelong memory! While I loved the accommodations on Virgin Voyage's Brilliant Lady - it will be the friendliness of the staff and the overall inclusive vibe that will bring me back for future cruises. This was the longest cruise i have taken, so i was a little worried about whether I would get homesick. But I find the ship to be a home away from home. And even as a solo cruiser I made so many new friends. And staff from my previous Virgin cruises even recognized me and were more than welcoming. As this was a "first" time through the canal cruise for Virgin, there was an educational narrator sharing details as we made our way through. I could not have been more pleased with the experience! Where to next is my biggest challenge - how do I top this?

Food was great..Live music -entetainment could be better.

No kids aboard is such a reward. As a Mom of 4 and a Grandmother, sometimes you just want the adult crowd. Like in the casino, you don't hear children's voices, sometimes that is what I am looking for. Virgin Voyages offers that. Children free cruising. I love it! The food is great, and the staff is wonderful. Everybody is happy!