When I first called Vital Care the young woman I spoke to was very informative and helpful. She guided me through the process and answered all my questions. This is not the normal progress for most c... もっと見る
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Received a faulty unit that was quickly replaced. No problem. Customer service is easy to deal with. Quick and friendly
企業が回答しました
I received an A++++ help from Kaye from start to finish. My mind was as ease knowing that the purchase process was going smoothly. Quick delivery was helpful. I definitely recommend this site for anyo... もっと見る
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There was a mix up with our order, but the customer service agent stayed on top of the problem and kept me informed until the correct unit we purchased finally arrived. All in all, they were helpful.
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企業情報
当該企業による記述
At Vital Care USA, we believe receiving medical equipment should be simple, affordable, and reassuring. We are a family-oriented business based in Iowa, serving customers nationwide with the best in portable oxygen and mobility aids. We know that buying an oxygen concentrator is a big decision. That’s why our specialists are available to answer your questions, handle your prescription paperwork with your doctor, and ensure you get the right device for your needs. You aren’t just buying a product—you’re regaining your freedom, and we're here to help.
連絡先
421 W Broadway, 51503, Council Bluffs, 米国
- +1 712-435-1306
- support@vitalcareusa.com
- vitalcareusa.com
4.6
優良
39件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Vital Care USA からの回答
Thank you so much, William! We really appreciate you taking the time to share your experience. We're grateful to have you as part of the Vital Care family.
Received a faulty unit that was quickly…
Received a faulty unit that was quickly replaced. No problem. Customer service is easy to deal with. Quick and friendly
2026年4月8日
Vital Care USA からの回答
Thank you for the kind words, Wade! We're sorry you received a faulty unit, but we're glad our team was able to get a replacement out to you quickly and make it right. That's exactly the kind of service we strive for. Please don't hesitate to reach out anytime you need us.
Too many phone calls
Too many phone calls. Difficult understanding the caller. Now I'm getting multiple items that I did not order.
2026年4月3日
Was short one item
Was short one item. Called and the itemwas snt and arrrived tthe next day. Thanks good job Vern
2026年4月6日
The person I worked with was Kaye
The person I worked with was Kaye, she was very knowledgeable and thorough.
2026年3月27日
Shipping was a nightmare
Shipping was a nightmare. It took 4 days for Vital Care to get it to UPS, and then UPS requires a signature. But the drivers never even knocked on my door for a signature, so it took 3 attempts to finally get my POC.
Unacceptable for equipment that someone needs to breathe.Missed a doctor's appointment and a family gathering, waiting on UPS.
2026年3月31日
Vital Care USA からの回答
We’re sorry to hear about the frustration with your delivery. We understand how important this equipment is and want to walk through the timeline.
Your prescription came in Thursday afternoon and we submitted your order to the manufacturer the next business day, Friday. Due to order volume, the manufacturer shipped the following business day, Monday. UPS had it out for delivery in Pennsylvania by Thursday. This falls within our published 4-9 business day delivery window for the free standard ground shipping selected at checkout.
Our full shipping policy, including expedited options, is available at vitalcareusa.com/pages/shipping-policy.
The delivery attempts were handled by UPS and were outside of our control. As noted in our shipping policy, signature is required on certain orders for security and fraud prevention. For a $2,000+ medical device, this ensures it gets into the right hands and isn’t left unattended.
For future reference, UPS allows you to authorize signature release online or leave a signed note on your door, either of which can resolve delivery on the first attempt.
We processed your order within one business day and it shipped within our stated timeframe.
We’d really appreciate it if you’d reconsider your rating based on these details. And please don’t hesitate to reach out to our team directly, we’re always happy to help.
Vital Care, the perfect solution to oxygen needs!!!
When I first called Vital Care the young woman I spoke to was very informative and helpful. She guided me through the process and answered all my questions.
This is not the normal progress for most companies!!
2026年3月30日
Vital Care USA からの回答
Hi David, thank you so much for taking the time to share this. We're really glad the team made your first call easy and got your questions answered — that's exactly the experience we want every customer to have. Welcome to Vital Care, and please don't hesitate to reach out if anything comes up. — The Vital Care Team
Customer service
When we hadnt received notice that order had shipped the company was quick to check on things and get notifications out. Thank you
2026年3月24日
Vital Care USA からの回答
Hi April, thank you for the kind words! We're glad we could jump on it quickly and make sure you had the updates you needed. We appreciate you choosing Vital Care.
— The Vital Care Team
I got it by the date I needed it and it…
I got it by the date I needed it and it worked very well.
2026年3月16日
Vital Care USA からの回答
Hi Dorothy, thank you for the review! On-time delivery is something we work hard at, so it's great to hear it arrived when you needed it and worked as expected. We appreciate you choosing Vital Care. — The Vital Care Team
Great people to work with very friendly…
Great people to work with very friendly and well informed staff Kate treated me very well
2026年3月16日
Vital Care USA からの回答
Hi James, thank you for the great review! We'll be sure to pass your kind words along to Kaye — she'll be thrilled to hear it. We appreciate you choosing Vital Care.
— The Vital Care Team
Professional clear with answers
Shay was professional. She listened to my needs, and provided clear answers to my questions, enabling my ability to make informed decisions in my purchase.
2026年3月6日
Vital Care USA からの回答
Hi Melody, thank you so much for sharing this. Helping customers feel informed and confident in their decisions is exactly what we aim for, and we'll make sure Kaye knows she made a difference. We appreciate you choosing Vital Care.
— The Vital Care Team
Everything went smoothly. Item was just as described. and arrived quickly
Understanding salesperson who spoke clear English so I could understand just what was being said and answered all questions. Patiently explained everything.
2026年2月20日
Vital Care USA からの回答
Hi Sandra, thank you for taking the time to leave this review! We're glad the process was smooth from start to finish and that all your questions got answered clearly. We appreciate you choosing Vital Care.
— The Vital Care Team
Vital Care USA からの回答
Hi Lynn, thank you for the kind review! We'll pass your thanks along to Kaye — she'll be glad to hear it. We hope everything has been working well for you, and please reach out anytime if you need us.
— The Vital Care Team
Vital Care USA からの回答
Hi Leonard, thank you for taking the time to leave a review! We're glad the item was just as described. Hope it's been serving you well so far and don't hesitate to reach out if anything comes up.
— The Vital Care Team
Unlike other companies Vital Care USA…
Unlike other companies Vital Care USA did any of the so-called “leg work” if needed instead of just telling you needed to do this or that.
2026年2月24日
Vital Care USA からの回答
Hi Charles, thank you this really means a lot. Going the extra mile for our customers is something we genuinely care about, so it's great to hear it came through. We hope you've been enjoying your unit so far and we're here whenever you need us.
— The Vital Care Team
Easy to order
2026年2月20日
Vital Care USA からの回答
Hi Charles, thank you for the 5 stars! Hope you've been enjoying your unit and we're here whenever you need us.
— The Vital Care Team
Amazing customer service.
The wheelchair is great and the customer service was the greatest. They went out of their way to help us.
2026年2月12日
Vital Care USA からの回答
Hi Stela, thank you so much for this! We're thrilled the team could go the extra mile for you. Hope the wheelchair has been working out well and please don't hesitate to reach out if there's ever anything we can help with.
— The Vital Care Team
Vital Care USA からの回答
Hi William, thank you for taking the time to leave a review! Glad to hear the product arrived as promised and has been issue free. Hope you've been enjoying it. We're just a call away if you need anything.
— The Vital Care Team
I came across Vital Care USA during web…
I came across Vital Care USA during web searches for a portable oxygen concentrator (POC) suitable for nine-hour international flights from/to the USA and Europe. It had to be FAA approved for on board aircraft use, a high enough flow rate for our needs and 14 hour battery life at that flow rate. We are in our eighties and wanted to visit family in Germany and France.
Another company recommended the Inogen Rove 6 as meeting those needs. However, it wanted $3000 for the machine. Since we already owned a POC that was working just fine, but not FAA approved for on aircraft use, I was reluctant to spend that much for a probable one time trip. Vital Care USA web site came up offering a much lower price.
Vital Care USA had some claims on their web page that I first verified or got acceptable answers to my questions. I then ordered a Rove 6 with the extended 16 cell battery to use at home prior to our March 2026 flights. The machine promptly arrived on January 29, 2026, and worked properly right out of its box. My wife started to use the machine that night solely on battery power. We verified the battery life was as advertised at our flow rate setting. The Rove 6 was used every night on battery power without problems until February 5, 2026.
When my wife tried to start the machine for her usual overnight needs, the machine failed to start in battery use only mode. Twice after resting all day after all night use and recharged to 100%, the machine apparently did not recognize its own battery. The battery was left on the machine while charging and afterward. When the power button was pushed, the machine did not start, the display just flashed on/off, no beeps. Machine would properly start with its AC power supply and ran until unplugged from wall. Then it quit and the display again just flashed. Both times I was able to get the machine to run by sliding the battery out of contact, plugging in the AC supply, starting the machine, then sliding battery back into locked position. Battery icon was then on display. Unplugged from wall, the machine switched to battery mode and it kept running normally. I saw no visible damage to either set of DC contacts. I sent an email to Vital Care USA support on February 6 and was promptly answered on February 6. Vital Care USA then asked if I could take a video on the next occurrence. I agreed to take a video and did so on February 11 when the Rove 6 again malfunctioned in the same way. On February 12, Vital Care USA informed me a replacement Rove 6 was being ordered. We received the replacement Inogen Rove 6 on February 18, 2026. My wife is again using the machine daily for her oxygen needs. No malfunctions to date (February 20).
Vital Care USA has provided excellent service from the beginning through the replacement process. Vital Care USA has my recommendation for those wanting a POC with a good price and support. I would do business with them again.
2026年2月18日
自発的なレビュー
Vital Care USA からの回答
Hi Harry, thank you for taking the time to write such a thorough and thoughtful review. We know how much trust it takes to order a POC online, especially with international travel on the line, and we're really glad we could earn that trust.
When the first Rove 6 started having battery recognition issues, our goal was simple: get you a working machine quickly and without a lot of back-and-forth. The video you took made it easy for us to confirm what was happening and move straight to a replacement, and we appreciate you being so patient and detailed throughout the process.
We hope your trip to visit family in Germany and France went wonderfully, and that the Rove 6 serves you well both in the air and at home. Safe travels, and please don't hesitate to reach out if you ever need anything.
— The Vital Care Team
There was a mix up with our order
There was a mix up with our order, but the customer service agent stayed on top of the problem and kept me informed until the correct unit we purchased finally arrived. All in all, they were helpful.
2026年1月20日
Vital Care USA からの回答
Hi Sheila, thank you for the kind review and for your patience while we sorted things out. Mix-ups happen from time to time, but staying on top of them and keeping customers in the loop is something we take seriously. Glad we could get the right unit to you. Hope you've been enjoying it, and we're here whenever you need us.
— The Vital Care Team
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