vitamingo.co.uk レビュー 

293
•
TrustScore 5段階評価の4.5

4.7

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent company, the customer comes first. The customer service is brilliant and the range of items they stock is fabulous. Pricing and speedy shipping too. So much better than Amazon. Don’t hesitat... もっと見る

5つ星のうち5の評価

First time ordering from Vitamingo, ordered Angel Dust pre- workout, great price 👍 placed my order on Sunday 27th Sept and it arrived safe and sound on Tuesday 29th Sept. Excellent service will be or... もっと見る

5つ星のうち5の評価

I order all my ionic mineral drops here. The bottles tell me how many drops of each I need and I like to split the daily dose between my morning juice and afternoon smoothie. There is always a far off... もっと見る

5つ星のうち5の評価

Order arrived extremely expeditiously on every occasion. They keep a particular brand of herbal tablet which helps a lot with leg cramps at night. Difficult to find in UK.

企業情報

  1. ビタミン・サプリメント専門店

当該企業による記述

VitaminGo is a UK based business dedicated to optimizing the health and well-being of our customers.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

293件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 60%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(293)

過去12か月のレビュー数: 79件

レビューを書く
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5つ星のうち5の評価

First time using there

First time using there, very Quick reposnse, within mins of asking whether bottle was Glass or plastic.

And turned up the next day, very happy with the services and the product.

2024年7月25日
5つ星のうち2の評価

Take a long time to reply

Take a long time to reply, don’t respond to the questions I asked as they sent me incorrect tablets that’s were supposed to be for a child not an adult! an expiry date that ran out in June 2024 only just received them in April 2024! Offered 20% off? I’d rather have tablets that have a long expiry date that I’ve paid for!
Shame because I’d heard good things about this site..

2024年4月29日
自発的なレビュー
5つ星のうち1の評価

Estafa y pésima experiencia

Hola realize un pedido el día 8 de abril, no se nada de él, no responden a los correos ni al chat de la página, pésima atención al cliente, el pedido pagado y confirmado por la página con un correo donde indica el número de pedido, una estafa en toda regla ni se dignan a contestar

2024年4月8日
自発的なレビュー
5つ星のうち5の評価

Excellent Experience with Vitamingo

I have been ordering from Vitamingo for quite some time now, and I have never taken the time to write a review until now. I must say, my experience has been exceptional.

Vitamingo is incredibly well-equipped, and their website is user-friendly. The prices are always spot-on, and I have never experienced any issues with delivery timeframes.

I will definitely be using Vitamingo again, and I highly recommend them to others.

2024年4月13日
自発的なレビュー
5つ星のうち1の評価

Terrible experiance

Terrible ! Received product badly damaged no apologies for this or immediate refund had to keep on for a response Awful customer care lost my money and have no product has have to jump through hoops sending damaged product back Why when given photos and information what if gets lost in post on return ? Then say id no sent it very bad service

2024年3月29日
自発的なレビュー
5つ星のうち2の評価

Pleased

Pleased I didn't create an account when trying vitamingo. Yes item arrived eventually but the 48hr tracked service you use and pay for was not 48hrs it was actually a 144hr service.
Customer service was quite quick to respond to an initial inquiry regarding the paid for service but not received service with " we will look into this" but they either reply with that sentence to all queries or are possibly still looking into it.
Would never use vitamingo again as I don't see why you should pay for a service you don't receive.
PS
Sorry I didn't realise it was me who chose one of the most unreliable courier services.I think you have more control over the courier service you choose to use and charge your customers for that doesn't deliver than you think.

2024年3月6日
自発的なレビュー
vitamingo.co.uk ロゴ

vitamingo.co.uk からの回答


We're sorry for the delivery delay with Royal Mail, a situation beyond our control, but we're actively following up. We value your feedback and are here to make things right, offering support and solutions to impacted customers.

5つ星のうち1の評価

Yesterday I placed order number #27892

Yesterday I placed an order and I paid a £7.95 shipment fee so the item would arrive by 1 pm, unfortunately, a day later I still haven't received the item. I messaged them asking for a full or partial refund for the shipment, as I could've paid a lot cheaper for the same service, but I had no answers whatsoever and I still don't have the urgent item and ended up buying from another place.

After getting an e-mail from the company all I can say is:
All the good reviews here are fake.

I was informed that the extremely overpriced delivery meant I'd get my item the next day, by 1 pm. This doesn't make any sense as I could've paid a lot cheaper for a 24h delivery (I placed the order at 8 am) and would have received it on the same day.

Extremely rude customer service and terrible user experience.

I had not received the item before my review. Maybe you should change the delivery options on your website to next-day delivery by 1 pm. Don't you have any qualified UX professionals? I really don't think it's fair that I paid almost 8£ when I could've paid for a regular 24h delivery. It's not about the price, it's about the principle.

Anyway, never ordering from this company ever again and made my point that the customer service is EXTREMELY RUDE and the website is misleading.

2024年2月6日
自発的なレビュー
vitamingo.co.uk ロゴ

vitamingo.co.uk からの回答

Hello,

We appreciate your business and understand the importance of timely deliveries. On reviewing your order placed on the 6th of February at 8 am, we confirmed that it was dispatched on the same day by 12 pm and successfully delivered on the 7th, even prior to your review. The tracking information provided here [https://www.royalmail.com/track-your-item#/tracking-results/SP163481332GB] clearly reflects this timeline.

It's important to clarify, as my colleague previously mentioned, that the expectation for an order placed at 8 am to be delivered by 1 pm the same day is beyond the realm of our delivery capabilities. Our commitment is to dispatch orders promptly within the same day, aiming for the fastest possible delivery according to the service level selected.

We pride ourselves on our customer service and offer resolutions like partial refunds or matching services for occasions when deliveries fall outside the expected timeframe, acknowledging that once in the carrier's hands, some delays can be beyond our direct control.

We strive to accommodate our customers' needs to the best of our ability, but it is also essential to recognize that certain demands may not be feasible or reasonable.

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