Viu-Viu レビュー 228

Viu-Viu からの回答

2026年4月6日

Thank you for sharing your experience.

Please note that wagering requirements for bonuses are a standard procedure in online casinos. The wagering conditions, including multipliers and possible limits, are always available in the bonus terms before activating a bonus, so players can review them in advance.

Regarding the situation with your withdrawal, we truly understand how frustrating this may feel. To help clarify what happened and review your case more carefully, we kindly ask you to contact our support team. You can reach us through live chat or by emailing support@viu-viu.com, and our team will gladly look into the matter and provide more detailed information.

Thank you for your feedback and understanding.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2026年3月9日 に更新

Dear Jake,

Thank you very much for the update and for sharing your experience with us!

We’re really glad to hear that your withdrawal was successfully completed and that our support team was able to assist you along the way. While it may have taken a bit longer than expected, we truly appreciate your patience and understanding throughout the process.

It’s great to know you’re enjoying the platform, the game selection, and the overall experience. Your feedback means a lot to us, and we’re happy we could earn your trust.

If you ever need any assistance in the future, our support team will always be here to help. Enjoy the games and thank you again for the 5 stars ⭐

Kind regards,
Viu-Viu Team

Viu-Viu からの回答

2026年3月2日

Dear Sharon,

Thank you for taking the time to share your feedback.

We are sorry to hear that you have had a negative experience. We would very much like the opportunity to review your case in detail and assist you accordingly. Due to a high volume of incoming requests, some cases may take longer than usual to be reviewed. Please rest assured that your matter is still being actively processed and has not been overlooked.

To ensure a prompt and thorough investigation, we kindly ask you to contact us directly at vip@viu-viu.com. Please include your account details and mention that your inquiry is related to your Trustpilot review so we can prioritize your request.
We look forward to resolving this matter for you as soon as possible.

Best regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2026年2月25日

Dear Harderstylesznl rrd,

We’re truly sorry to hear about your experience and understand how frustrating this situation must be, especially when it comes to closing your account.

This is definitely not the level of service we aim to provide. We sincerely apologize that you had to send multiple emails and did not receive a response within the promised timeframe.

To help us investigate and resolve this as quickly as possible, could you please provide more details about your account — ideally the email address registered with us? Alternatively, we kindly ask you to contact our support team directly and mention this review so we can locate your case and review it individually.

We take matters like this seriously and would really like the opportunity to make this right.

Viu-Viu からの回答

2026年2月27日

Dear Not Me,

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must feel.

Please accept our sincere apologies for any inconvenience caused. We take withdrawal and bonus-related matters very seriously and always aim to ensure full transparency and fairness for our players.

We have requested additional information to clarify the details of your case and ensure we provide you with a complete and accurate explanation.

In order for us to thoroughly review your situation, we kindly ask you to contact our Support Team directly via email at support@viu-viu.com. When reaching out, please include your account details and add a note that your inquiry is related to your Trustpilot review, so we can prioritize your request accordingly.

We are committed to resolving this matter and look forward to assisting you.

Best regards,
Viu-Viu Team

Viu-Viu からの回答

2026年2月9日

Dear Furkan,

Thank you for sharing your detailed feedback. We understand that this situation has caused significant frustration and would like to review the circumstances from our side in order to provide a proper response.

At this stage, we’re unable to locate or verify your case without access to your account details. For privacy and security reasons, we kindly ask you to contact us directly via email using the same email address that was used to register your account. This will allow us to identify your profile and examine the matter accurately.

Once we receive your message, our team will be able to review the details and respond accordingly. We appreciate your cooperation and look forward to clarifying the situation.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2026年2月6日

Witaj Łukasz Maliszewski,

Bardzo dziękujemy za 5-gwiazdkową ocenę. Bardzo cenimy sobie Twoją pozytywną opinię i cieszymy się, że korzystanie z naszej platformy pozostawiło po sobie dobre wrażenie, nawet w tak intensywnym okresie.

Twoje wsparcie motywuje nasz zespół do ciągłego doskonalenia i utrzymywania wysokiego poziomu usług. Z przyjemnością powitamy Cię ponownie, gdy tylko znajdziesz czas na korzystanie z naszej platformy.

Z poważaniem,
Zespół Kasyna Viu-Viu

Viu-Viu からの回答

2026年2月6日

Dear Spijt,

Thank you for your review! We understand how disappointing such an experience can be.

Our team has already contacted you to look into your case, and your situation is now under active investigation. We are committed to reviewing all details carefully and responding with transparency once the process is complete.

Thank you for bringing this to our attention..

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2026年1月26日

Dear Natasja Broekhuijsen,

Thank you for taking the time to leave your feedback. We’re happy to hear that the free spins brought you a positive experience and added some extra excitement to your play. It’s always great to know when our promotions manage to deliver a fun and rewarding moment.

We hope this is just one of many enjoyable sessions ahead and that you continue discovering new games and features on the platform. Wishing you plenty of fun and good luck going forward!

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2026年1月12日

Dear gamiolas,

Thank you for taking the time to describe your experience in such detail. We truly understand how disappointing and upsetting this situation must feel.

To properly look into what happened on your account, we kindly ask you to contact us directly by email from the same address used to register your account.

We assure you that every case is reviewed thoroughly and fairly, and we genuinely want to clarify what occurred and provide you with a clear explanation.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2026年1月7日

Dear Leyna Elisa,

Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you’ve experienced with your sportsbet withdrawal and live chat. We would like to review the details of your situation from our side to understand what happened and assist you properly.

However, without your account information, we are unable to investigate further. Please contact us via the email address registered to your account so our team can look into this matter and provide you with a clear resolution.

We appreciate your understanding and hope to resolve this as quickly as possible.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2026年1月6日

Dear Pawel,

We are very sorry to hear that you feel this way about your experience. Please know that we take all concerns regarding withdrawals and account activity very seriously.

We would like to review the details of your situation from our side to understand what happened. However, without specific account information, we are unable to locate your profile or investigate your claims. We kindly ask you to reach out to our support team via the email address you used to register your account so that we can verify your account and look into the matter thoroughly.

Our goal is always to provide a fair, transparent, and secure environment, and we are committed to resolving any legitimate issues.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2026年1月3日

Dear M,

Thank you for sharing your feedback. We are sorry to hear about the issues you’ve experienced with receiving promotional emails. We would like to review the details of your situation from our side to address it properly.

However, for security and privacy reasons, we are unable to access account-specific information without verification. To allow us to investigate and resolve your request, please contact our support team via email from the address you used to register your account. Once we receive your email, we will review the matter carefully and take the necessary steps.

We appreciate your patience and understanding while we work on this.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2025年12月25日

Dear Tim Baas,

Thank you for sharing your concerns. We are sorry to hear that your experience led to frustration, and we would like to review the details of your situation from our side.

However, without access to your account information, we are unable to verify transactions, bonus conditions, or technical records. Please contact us via email using the address registered to your account so our team can securely review your case and provide a clear response.

We appreciate your feedback and look forward to assisting you directly.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2025年12月24日

Dear Gokhan D,

Thank you for sharing your honest perspective. We regret to learn that your overall impression was so disappointing.

Your participation on the platform was fully recognized and rewarded in accordance with our VIP program, and your assigned VIP manager was always available and prepared to assist whenever needed. For this reason, we are truly sorry that you felt a lack of care from the VIP team, as this outcome is taken very seriously on our side.

We would genuinely appreciate the opportunity to review your experience in more detail and clarify any misunderstandings. Please feel free to contact us directly via email so we can thoroughly look into your concerns and provide a transparent explanation.

Thank you for taking the time to share your feedback. We hope you will allow us the chance to address this matter properly.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2025年12月14日

Dear Pascal Kruisman,

Thank you for taking the time to share your thoughts. We’re pleased to hear that you found the platform enjoyable and that our support met your expectations.

Providing helpful and timely assistance is something we prioritize, so it’s great to know this made a positive impression on your experience. Your feedback encourages us to keep maintaining high standards in both gameplay and customer care.

We look forward to continuing to provide smooth and reliable sessions for you in the future.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2025年12月14日

Dear Prezes Hojny,

Thank you for your positive feedback! We’re thrilled to hear that you enjoyed your experience and that the platform met your expectations.

It’s always encouraging for our team to see players satisfied and having a good time. We’ll continue working to maintain this level of quality and ensure every session remains smooth and enjoyable for you.

We appreciate your support and look forward to many more great experiences together.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2025年12月14日

Dear Laura Hiemstra,

Thank you for taking the time to share your feedback. We’re glad to hear that you appreciate the variety of slots and the bonuses available on the platform.

We noticed you rated us 3 stars, and we would love to understand if there’s anything we could improve to make your experience even better. Please feel free to reach out to us via email with any suggestions or concerns — your input is very important to us.

We appreciate your time and look forward to hearing from you.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2025年12月14日

Dear Danny Toering,

Thank you for sharing your experience with us. We’re glad to hear that you’ve enjoyed the platform and appreciated the bonuses available.

We always strive to make both gameplay and bonus offerings enjoyable and rewarding, and it’s great to know that this has reflected positively in your experience. Your feedback motivates us to continue maintaining high standards and exploring ways to enhance the player experience further.

We look forward to keeping your future sessions fun and rewarding.

Kind Regards,
Viu-Viu Casino Team

Viu-Viu からの回答

2025年12月11日

Dear Louise Van Dooren,

We are delighted to hear that you’re happy with your experience! It’s always our aim to provide a smooth, enjoyable, and engaging platform for all our players, and your feedback reassures us that we’re on the right track.

Your satisfaction truly motivates our team to keep improving every day.

Kind Regards,
Viu-Viu Casino Team