Vivhousing レビュー 

Don't trust the 5-star reviews.

I know this company first hand. Most of the positive reviews come from Portuguese profiles, even though the service is aimed at international tenants. The owner asks friends and acquaintances to leave 5-star reviews, so don't let them fool you.

The company has also deleted and recreated its Google and Instagram profiles to get rid of the negative reviews, because most people who deal with them end up very unhappy. Tenants, mostly students, pay huge amounts of money and are then treated terribly.

Just look at how they reply to negative reviews: they always deny what the tenant says and justify themselves. Not once have they apologised.

Their terms and conditions are extremely long, and there is always a clause that allows them to keep your money.

If you're moving to Lisbon, look for an apartment in person once you're already in the city. Go check it yourself and try to meet the landlord. It takes more effort, but it's far safer than trusting an online service like this one.

NE LOUEZ PAS !!!

Publicité trompeuse, conditions illégales, dépossession de caution : cette agence exploite délibérément les étudiants Erasmus.

AGENCE TROUVÉE SUR LE SITE UNIPLACES !!!!

PROBLÈMES DE BASE NON RESPECTÉS:
Après vérification juridique, contrat à clauses illégales.

L'appartement loué ne correspondait pas à l'annonce. Annoncé avec ascenseur ? Non existant. Chambre reservée au 3e étage ? Et bien non, on se retrouve au 5e.
C'est de la fausse publicité volontaire; ils savent que les étudiants internationaux ne peuvent pas vérifier avant d'arriver.

D’ailleurs, le check in se fait seul, ainsi que le check out. Vous n’êtes pas accompagnés, et ils peuvent vous reprocher des choses alors que tout était en ordre à votre départ.

CONDITIONS D'HABITABILITÉ DÉFAILLANTES:
Isolation thermique inexistante: impossible de maintenir une température acceptable. Les frais de chauffage compensaient à peine le froid. Non-conformité aux normes d'habitabilité portugaises.
- Électroménagers et équipements non-fonctionnels : micro-onde défaillant, fenêtre bloquée depuis le jour 1. Aucune réparation malgré les réclamations répétées.
- Cela viole les obligations légales du loueur : fournir un bien conforme et habitable (Lei do Arrendamento Urbano).

AUGMENTATION DE LOYER ABUSIVE ET ILLÉGALE:
Le loyer a été augmenté en cours de bail sans justification légale. Aucune clause du contrat ne le permettait. En droit portugais, une augmentation en cours de contrat n'est possible que sous certaines conditions strictes (indexation définie contractuellement, etc.). C'était clairement une violation.

RETENUE DE CAUTION INJUSTIFIÉE:
- Caution versée : 350€
- Remboursement reçu : 254€
- Retenue illégitime : 96€ sans aucune justification écrite, facture ou devis.

Selon le Decreto-Lei n° 11/2012 (droit portugais), la caution doit être intégralement remboursée dans les 30 jours, sauf déduction justifiée. Ils n'ont fourni AUCUNE preuve. C'est une appropriation de bien d'autrui.

STRATÉGIE DÉLIBÉRÉE CONTRE LES ÉTUDIANTS:
Ces pratiques ne sont pas des accidents. Elles ciblent spécifiquement les étudiants Erasmus qui :
- Repartent dans leur pays et ne peuvent pas poursuivre localement
- Ignorent les lois portugaises
- Ont des ressources limitées pour se défendre.

C'est prédateur et c'est une arnaque organisée.

CONSEILS AUX FUTURS LOCATAIRES SI IL Y A DÉJÀ EU UNE SIGNATURE DE CONTRAT:
- Exigez un contrat clair avec CHAQUE engagement par écrit (ascenseur, état des lieux, loyer fixe)
- Photographiez/vidéographiez TOUT avant de vous installer
- Demandez un devis pour chaque réparation nécessaire ET envoyez-le par mail
- Conservez copies de TOUS les paiements et communications
- Signalez auprès de la DECO (Direção-Geral do Consumidor) et du tribunal du consommateur si possible.

Ne faites pas confiance à cette structure. Cherchez ailleurs.

I am not giving them 0 because I can't. Not only do they charge you extra for management and not tell you before it is too late, theie management is the worst part of the experience. They are unreliable and reluctant to help, they arent even letting me file a complaint properly. I was only there for a month and a half and they forced me (with 2 days warning) to move to another worse apartment because they had to paint my room. Not only did they take triple the time they said (5-7 days in theory) but they also didnt help with the move or any of the inconveniences. They were reluctant to even offer compensation and I am still waiting. I have been fighting non stop for a month and the truth is they dont give a shit.
Worst experience with housing I ever had

I had a good experience with VIV; the support team responds very quickly, and the check-in process was easy. I recommended the service to some friends, and they are enjoying it too, it was a great deal

Logement très neuf donc en bon état, seul problème un manque d'ustensiles pratiques dans la colocation.
Efficacité de réponse du service client par mail.
Logement très bien situé et je n'ai pas eu de problème avec les autres colocataires.

I arrived at night; no floor or apartment was marked. I had to sleep in a hotel. The next day, I went there with a friend and tried to open the door again, but without success. I then cancelled the contract and am waiting for a refund of €2950 plus hotel costs.

Appartement insalubre, avec des rats, et cafards….ils n’hésitent pas à se servir comme ils veulent sur la caution sans justifier. Ma fille a rencontré d’autre étudiant en location ailleurs, ils avaient des punaises de lit ils ont facturé un matelas et l’intervention d’une entreprise. C’est une honte

I rent a very small room.
Everything was ok.
But I never get my deposit back.

Benjamin

Forma simples e prática de encontrar casa em Lisboa. Todo o suporte foi fantástico. Excelente gestão e comunicação.

We had a booking with VIV housing in a lovely apartment overlooking Lisbon!
Lovely service and great room!

Customer service is really good, they were able to answer all my questions properly. Check in is automated which is great and makes it easier as I checked in quite late in the evening.

Company stole my security deposit (600 euros) without ever providing my booked room.

There are fake reviews posted by the owner on this page, beware!!! 😕

Hey VIV team,
Thank you for everything :)

The worst housing experience I have ever had. In my shared flat room, the ceiling collapsed, and the way we were treated afterward was unacceptable. This accident caused me damage worth several 1,500 euros, and I only received 250 euros, so as a student I was left to cover the rest of the costs myself. I was placed in another accommodation, where I was told I had to move out the next morning without any warning, no matter whether I had to work or not. I was lucky that I insisted that this was not acceptable, so I got one more day and then ended up in accommodation that had mold and was full of ants.
When I moved back into my old shared flat, some of the furniture was damaged and the entire floor had swollen badly, but I still had to keep paying the full rent. In my worst nightmares, I could never have imagined something like this happening during my studies in Portugal.

Miss. Hernandez was very helpful with my leasing; she explained in great detail and took time to help me understand all the steps needed. I'm very thankful. It was a great experience.

Equipa muito profissional, organizada e transparente. Sou cliente há já 4 anos. Recomendo.

I really enjoy the operation, since the onboarding email until getting into my Room, everything went well and was quite clear.

The experience trought Onboarding was amazing, really nice staff. I felt very welcome and the atmosphere is great.

Really nice apartment - new, well equipped and good furniture.
Very good customer support, always avaliable and friendly!

It's good until it's not! The room was nice and everything but as soon as you have any kind of problem it turns in to an absolute nightmare. Super rude communication and very cheap people work there. We had to move out of the appartment for a few days because there was some kind of damage. The appartment they gave us in the meantime was disgusting. It was dirty, you couldn't lock the door of the room, wifi didn't work and even tho I stayed in a 4 bedroom appartment before they put me in a 10 bedroom appartment. I told them that this is unacceptable but they don't give a shit, they brushed me off, didn't take my calls and overall absolutely disgusting behavior. I had to pay in the end for an airbnb and what they covered of that was an absolute joke. If you complain they always make it seem like they are not at fault at all and that they acted completely right in the situation you can also see this when they answer these reviews genuinely feel so bad for all the people that wrote one here cuz I believe every single one of them 100%. Genuinely save yourself the trouble, maybe pay a little more but make sure you don't book via VIV housing trust me!