Customer service is horrible to non existent. I own 2of there bikes. The display meter went bad on one. The bike will not work at all. The meter has been discontinued. Iâm trying to deal with customer... ãã£ãšèŠã
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I like the bike. there were a few spots that the paint was scratched on the frame, possibility from the shipping. It does not affect the function of the bike; it is more cosmetic. I will keep an eye o... ãã£ãšèŠã
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Iâve owned my e-bike now for about 18 months and have used it quite a bit. The only problem Iâve had besides normal maintenance issues (brake pads and flat tires) is that occasionally the bike will lo... ãã£ãšèŠã
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My son was looking to buy his first e-bike but we had a strict budget and certain features⊠replacement battery option, good warranty, and customer support. The PONY01 came so quickly, was super easy... ãã£ãšèŠã
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VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
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5521 Schaefer Ave, 91710, Chino, ç±³åœ
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
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Great bike
The instructions were a little difficult to follow but once together the bike has worked wonderfully. My son has been using it to ride back and forth to school. The battery has a lock and is easy to disengage to take inside. I love the folding option to fit in the trunk for trips. It is heavy but can still be used without pedal assist. It averages about 21 miles an hour with full automatic setting. Great buy!
2025幎10æ27æ¥
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Since our instruction manual is a general manual and has not been revised for a specific model, it may have some shortcomings. We are constantly improving our user manual to help customers complete the assembly and ride smoothly as much as possible. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!ð¥°
Vivi Electric Bike ããã®åç
Dear Customer: Hello! If you require telephone support, please call during the following service hours. Calls outside these hours will not be answered. Telephone Support Hours: Monday to Friday: 9 AM - 6 PM (Eastern Time). For better support, we recommend that you use email as your primary contact method. Email addresses allow our customer service staff to easily track your after-sales records. Generally, our customer service will reply to your email within 12 hours. Vivi will continue to be dedicated to providing you with assistance and support. ð¥°
Decent shipping time
Decent shipping time, easy to assemble, was a gift- They love their new electric bike!
2025幎10æ19æ¥
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!ð¥°
Product took almost a month to ship andâŠ
Product took almost a month to ship and wrong product arrived. Nothing like picture that was ordered.
2025幎10æ19æ¥
Vivi Electric Bike ããã®åç
Dear Customer: Hello! We sincerely apologize for your unpleasant shopping experience! We have tracked your after-sales record and learned that the second package was stuck for nearly a month due to the inaction of Amazon Shipping. Despite repeated urging from our customer service staff, the progress was still slow, and it finally took about a month to deliver your package. We sincerely apologize for this. In future delivery services, we will promptly optimize our shipping methods to provide you with a better and faster transportation experience. Regarding the product discrepancy issue, please contact our after-sales customer service email: service@viviebike.com. Please provide your order number, a picture of your bike model, and a picture of the torque sensor you received. Our after-sales customer service will investigate the situation for you. If our warehouse staff sent the wrong item, we will promptly resend it to you to avoid affecting your ride. Vivi will continue to do its best to provide you with assistance and support. Have a pleasant ride!
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!ð¥°
I still do not have my bike
I still do not have my bike. U guys closed they case because it was delivered. I told u fed ex delivered to the wrong address. So how am i suppose to be out the money. This would have been zero stars but that wasnt an option. Its cool on here u say we will replace the missing bike that fed ex delivered to the wrong address but on my email thatbno other potential customer can read u say fed x delivered the bike. And i agree fed ex did deliver this bike but they delivered it to someone else. The house in the is not mine!
2025幎10æ23æ¥
Vivi Electric Bike ããã®åç
Dear Madam: Hello. Please don't worry. If you do not receive the purchased items, we will not make you bear any financial loss. According to your after-sales records, our customer service staff has submitted a claim to FedEx for your package, and has also processed the reshipment of your electric bike. A new reshipment order for the electric bike has been created. Due to time zone differences, our customer service may not have been able to reply to you immediately. After the reshipment order is shipped, our customer service staff will provide you with a new tracking number. Please keep track of the new package delivery status. Contact FedEx immediately at +1 800-463-3339 to maintain communication and avoid delivery errors again. The new electric bike package is expected to arrive at your address in 4-7 days. To express our apologies, we will provide you with a free gift, which will be shipped with the package. We are committed to providing you with the best support and service. We wish you a pleasant life! Thank you!
it wasn't the exact seat I've ordered.
2025幎10æ13æ¥
Vivi Electric Bike ããã®åç
Dear Customer: Hello. Due to differences in seatpost dimensions between our new and old bicycle saddle models, there may be slight variations. This could result in you ordering the wrong item or receiving the wrong shipment. Please contact our after-sales customer service at service@viviebike.com, sending a picture of your bicycle model and the vehicle label information from your frame. Our customer service will then match the correct saddle and send it to you free of charge.
I had several problems with it some dueâŠ
I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment, the brake lever wasn't adjusted correctly so the motor didn't engage sometimes. But I must say their service department was very helpful with supplying me the parts I needed, replying in a very timely manner. It's up and running fine now. The sensor on these Ebikes is a game changer. It will give you more miles and you still get a nice ride with some exercise. Overall very happy now. I'm tool savy and I learned a lot from what I had to do. The Box was also damaged in shipping and that may have caused the brake needing adjustment. Lot of fun to ride!
2025幎10æ12æ¥
Vivi Electric Bike ããã®åç
Dear Customer: Thank you for your appreciation of our after-sales service. We are committed to continuing to provide you with help and support. If you encounter any problems related to electric bicycles, please feel free to contact our after-sales team. Have a pleasant ride! Enjoy more riding fun!ð¥°
Love the bike itâs going great noâŠ
Love the bike itâs going great no problem love wanna order another one soon
2025幎10æ18æ¥
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. You are welcome to purchase again anytime! We offer points rewards and gift certificates to value our customers. You can visit our Loyalty Program to learn more. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!ð¥°
Afiliate
I am an affiliate and I need urgent support contact from you, my commissions are having problems
2025幎10æ23æ¥
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Vivi Electric Bike ããã®åç
Dear Partner: Thank you for bringing this to our attention. For affiliate commission issues, please email marketing@viviebike.com with your affiliate ID. Our team will respond within 24 hours. Thank you!
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!ð¥°
Vivi bike has the worst customerâŠ
Vivi bike has the worst customer service. DO NOT BUY from this company. I got my bike damaged and have been emailing them for 2 weeks now to return the bike and they come up with excuses. Worst customer service, worst company I have ever dealt with.
2025幎10æ11æ¥
Vivi Electric Bike ããã®åç
Dear Customer: Hello. We are very sorry for not providing you with a satisfactory shopping and after-sales experience. According to feedback from the customer service department, the fender of the electric bike you purchased was broken upon arrival. For this situation, we can send you a new fender for replacement and provide you with $50 compensation if you can accept and keep the electric bike, we would be very grateful. If you really don't want to keep it, we allow returns/exchanges. Please contact customer service again to submit a return/exchange request. Thank you for your understanding and support!
Awesome bike
Awesome bike! Delivery was great. Easy to assemble. Perfect, my daughter loves it.
2025幎10æ4æ¥
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!ð¥°
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!ð¥°
The only reason why I didn't give 5âŠ
The only reason why I didn't give 5 stars is because there were no directions included and it took a lot of back and forth to understand how to open the battery. Other than that,so far so good.
2025幎10æ10æ¥
Vivi Electric Bike ããã®åç
Dear Customer: Glad you're enjoying the bike overall. We apologize for the missing instruction manual - this was likely a warehouse oversight as all our ebikes should include one. You can download the electronic manual from the product page for your specific model. Please contact us if you need further assistance.
Best bike ever
2025幎10æ7æ¥
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!ð¥°
Overall experience was seamless
Overall experience was seamless, bike was packaged well, easy assembly. Would recommend this for others.
2025幎10æ5æ¥
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!ð¥°
I GOT HIT BY A CAR AND THE FRAME WASâŠ
I GOT HIT BY A CAR AND THE FRAME WAS NOT BENT NOR DID THE BATTERY BREAK OR THE BRACKETS... WONDERFULLY MADE PRODUCT; HEAVY BUT STILL AWESOME FOR THE PRICE!! SHALOME KINFOLKS
2025幎9æ28æ¥
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!ð¥°
My go to bike from now on
The electric bike is what I just expected. Everything in the product details are accurate. I enjoy using the bike and it is not that heavy.
2025幎9æ27æ¥
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!ð¥°
The bike is exactly as advertised
The bike is exactly as advertised. Smooth ride with or without electric assist. Battery holds charge for a lot longer than my normal rides which are around one hour. Very happy with this purchase.
2025幎9æ26æ¥
Vivi Electric Bike ããã®åç
Dear Customer, Hello. Thank you for your love and support of Vivi electric bikes, and wish you a happy ride!ð¥°
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