ANCHEER レビュー 

When I took the bike out of the box, the front fender was broken

My experience with Ancheer has been extremely disappointing. I made my purchase expecting to receive the advertised cashback through Extrabux after following all of the required terms.

After waiting months for the cashback to be processed, Extrabux repeatedly told me they were waiting on Ancheer to verify the transaction. Five months later, I was informed that Ancheer never responded to their requests, leaving me with no cashback and no resolution.

If that's true, it's a poor way to treat paying customers. Businesses that participate in cashback promotions should honor their commitments and respond promptly to their marketing partners. Ignoring verification requests only hurts the customer who made the purchase in good faith.

Whether the breakdown was due to poor communication or a lack of follow-through, the end result is the same: I was left empty-handed after months of waiting. I expected better customer service and accountability from Ancheer. Based on my experience, I'd think twice before relying on any promotions or cashback offers associated with this company.

Delivery was longer than expected. The instructions were difficult to understand. The pictures didn’t reflect the bike that I bought and they were drawings instead of real pictures. I needed help to put it together and to understand. I’m new to bikes

Honestly giving this a 4 star and not a 5 star is difficult but I feel it is definitely deserved. The bike is amazing, after the setup it rides amazing, the E-Bike modes are all super nice, and everything was included.

The problem I had with mine was the manual was inaccurate with the brake system, the image displayed was of a brake system completely different than mine and it took me an hour of my own fiddling, research, and trial and error to figure out the solution to get it lined up right.

Also the manual (online OR physical) does not give an in depth explanation to the modes on the display, functions, or simple troubleshooting if certain functions don’t work.

An example being my throttle wasn’t working or my horn. Turns out a connector was undone either in shipping or otherwise and I had no idea. Took another hour of research that would’ve been unnecessary if it was included in the manual. And with such a purchase, it should.

Last con is that the bike seat is fastened to the rod via a hex-bolt that is not removable via any tools provided with the bike. The bike seat is very uncomfortable, but thats acceptable as it’s cheap to buy a new one to one’s preference. However when I got mine I realized the hex-bolt was bigger than all the tools provided and my personal tools didn’t fit either and was very frustrating.

Despite these initial hangups, this is a very nice bike and I am very happy to have bought it.

Easy ordering and prompt delivery

I’m giving this company a three because of the speedy delivery. I would give them a zero as far as customer service. We received two brand new bikes, and the two front fenders were broken and the one front wheel was bent. After sending them at least three emails because you cannot call them, I have received no response. So far this date is June 8, 2026. I will continue to post if I have still not received any response from them. Please check all parts before you assemble.
It is now June 26th and we still do not have the new parts. One of them is the front wheel to one of the bikes. They keep telling me to be patient but I am very upset. We can not use one of the bikes because of this, not to mention the 2 broken front fenders. If I do not receive these I will have to report this Company. I’m loosing patience with this.
It is now July 11th and the company says they are mailing our fenders that were broke. The front wheel has still not shipped. There is no date given as to when we will receive it.

The trikes absolutely more than I thought they would be. We are seniors and due to a health condition I can not ride a bicycle anymore. We have had so much fun the past few days riding through the neighborhood. The delivery was very fast, the assembly was a bit time-consuming; but my husband did one the first day we got them and the other the next day.

Costumer service was great, very fast to respond and helped me out to change the model and color for me! Recommend 100%! Exited to have the bike here and test drive!

The price was amazing and the shipping so fast

Great bike for the price . Gotta figure things out . The instructions are a little vague but easy to figure out . Only put 1/2 mile on it so far so not really sure . Made my kid take it for a ride & he loves it

Ease of assembly

The shipment is well packaged. I ordered two bikes (emtb26 and emtb08) 1 arrived early, 1 arrived 5 days later. Both bikes are awesome!

Receiving an electric bike at this price, I was pretty hesitant. But the Sunshine blew me away! Great gear shift, great long lasting battery, and really nice to look at. Also two day shipping for a bike feels unheard of! I’m super pleased.

Have had the bike a short while so far all is good. Assembly is fairly straight forward the instructions could use an update on the translation. Folding instructions were unclear. Same as battery charging .Manual shows the front tire to be a quick disconnect instead of the bolt on that came with it. Otherwise works as advertised especially for the price.

Throttle cord was disconnected, scraping brakes, warped wheels

No one is in customer service to talk to you about issues with their products. I would like to return a bike and exchange for another but there is no one to discuss this with. Our bike arrived with box all beat up and an issue with the bike tire. We would like an option to return it and upgrade it to a better bike but there is no one to discuss this with to determine what it would cost us.

Excellent service and communication! Helped me order the right item and resolved issues efficiently.

All I can say is Ancheer customer service is the best they did everything they said they would and it was fast. Archer is a great bike it does everything, friends of mine have bikes costing $ 4k that don't work as well as mine
The customer service works just as hard as bike to make things wright