Vivi Electric Bike レビュー 

Vivi Electric Bike からの回答

2024年8月21日

Dear customer: Hello. We are deeply sorry to bring you a bad shopping experience. If there are problems with your bicycle, please contact our after-sales customer service as soon as possible (email: service@viviebike.com) , and send the video of the bike damage to our after-sales customer service. Our customer service will contact professionals to conduct technical diagnosis of your bicycle. Only through the video can we confirm the problem and provide corresponding solutions. After confirming the problem, our customer service will solve the problem for you as soon as possible. Thank you!

Vivi Electric Bike からの回答

2024年8月7日

Dear Customer: Hello. If you need to buy a new motor, please contact our after-sales customer service (email: service@viviebike.com), tell the customer service your vehicle model and provide your original motor label image information. They will send you the corresponding purchase link, thank you.

Vivi Electric Bike からの回答

2024年8月7日

Dear customer: Hello. Thank you very much for your feedback! We're glad to hear that you are satisfied with our products and service. If you need any further assistance, please don't hesitate to reach out.

Vivi Electric Bike からの回答

2024年8月7日

Dear customer: Hello. We are sorry for bringing you the bad shopping experience. If you have any problems with the product you purchased, please contact our after-sales customer service (email: service@viviebike.com) as soon as possible, provide your order number and feedback your problem to the after-sales customer service. They will contact professionals to perform technical diagnosis for you, and provide you with corresponding solutions based on the diagnosis results to help you solve the problem.

Vivi Electric Bike からの回答

2024年7月3日

Dear customer: Hello. We are very sorry to bring you a bad shopping experience. If your battery does not work, please contact our after-sales customer service as soon as possible (email: service@viviebike.com). Our after-sales customer service will contact the technicians to diagnose the fault for you based on your purchase information. If the battery does not work after diagnosis, we will also provide you with free replacement support. Normally, our customers will respond within 24 hours on weekdays. Please be patient and we will handle it for you as soon as possible. Thank you!

Vivi Electric Bike からの回答

2024年6月13日

Dear Customer:
Hello.
We are sorry to bring you a bad shopping experience. If you have any after-sales problems, please get after-sales support through our official after-sales customer service (email: service@viviebike.com). Since we do not have direct offline stores in the United States, and the Los Angeles office and New Jersey office are our warehousing and after-sales centers, you can return the goods directly if you are nearby. In the case of farther away, we usually apply for after-sales service online. Since our customer service team is at the Hong Kong headquarters and cannot respond to your questions in time, our after-sales customer service will generally respond to your message within 24 hours. Please wait patiently, thank you!
(1) Answers to questions about after-sales process:
We are sorry that our third-party platform seller team did not handle your problem in a timely manner. Since we do not have enough offline repair shops covering the entire United States, we cannot provide offline bicycle diagnosis and services to customers in every city in the United States. Therefore, under normal circumstances, our customer service team will need you to provide the order number, email address, and pictures of the fault so that the customer service can feedback to our technical engineers to help you diagnose the fault. The order number and email address are for our convenience to retrieve your purchase platform and order information so that we can determine the model and warranty period of the bicycle you purchased. The pictures or videos of the fault are for feedback to our technical engineers so that they can diagnose the fault of your bicycle online. If the fault is caused by damage to a component, we will provide you with a bicycle component replacement through after-sales customer service; if the fault is very serious and cannot be driven normally, we will also replace the entire bicycle for you. Please understand.
(2) Answers to questions about bicycle power:
We have stopped selling electric bicycles with 350W motors in early 2023. Please check the label of your bicycle motor (the white label is in the center of the bicycle motor) to determine whether it is a 350W motor. The specific motor information will be marked on it as 350W or 500W. If our Walmart seller sends the wrong product, you can contact them to resend it to you.
(3) Answers to questions about after-sales service:
The Vivi electric bike with 1 year warranty service for the frame, battery, motor and other main replaceable parts. If you believe you have a warranty claim, please contact us at service@viviebike.com. Our official after-sales customer service will provide you with exclusive customer service on each platform based on your order status to provide you with after-sales support.
(4) Answers to abnormal ordering issues:
When you order on our online website, sometimes the delivery address is displayed. There are five main reasons for this:
First, we cannot deliver to Alaska, Hawaii, postal addresses or affiliated islands.
Second, please select your country first, such as the United States.
Second, the IP address you used when placing the order is inconsistent with the address you used when placing the order, which causes the website to be unable to identify your address in time.
Fourth, when you enter the address, the system will automatically identify you and ask you to select the default address, which will cause slow loading.
Fifth, your browser has a large amount of cookies that cause the website to be delayed.
If you enter the correct address and it still shows that the delivery address cannot be delivered, please refresh the page and re-enter the address. Generally, it will be displayed as normal at this time.
I hope the above can help you solve the problem. Please contact our after-sales customer service again in time for after-sales support.

Vivi Electric Bike からの回答

2024年6月13日 に更新

Dear customer: Hello. We are very sorry for bringing you a bad shopping experience. If you have not received your package, please contact our after-sales customer service (email: service@viviebike.com) and provide your order number. Our after-sales customer service will handle it for you as soon as possible. Under normal circumstances, email customer service will provide you with support services within 24 hours.

Vivi Electric Bike からの回答

2024年6月5日

Dear Customer: Hello. We sincerely apologize for bringing you a bad after-sales experience. If your bicycle has a serious mechanical failure and you cannot ride it, please contact our official after-sales customer service as soon as possible (email: service@viviebike.com). Our after-sales customer service will contact technicians to diagnose the failure for you based on your purchase information, and provide you with replacement support for the corresponding accessories. Thank you!

Vivi Electric Bike からの回答

2024年4月24日

Dear customer: Hello. Thank you very much for your feedback! We are deeply sorry to make you waiting so long. We will continue to improve logistics services, and strive to make the products delivered to you as soon as possible.