VlookGlasses レビュー 

VlookGlasses からの回答

2024年7月23日

Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our glasses and the speed of our shipping. It's wonderful to know that you had a great experience with us both times you've ordered. We look forward to serving you again in the future!

VlookGlasses からの回答

2024年7月23日

Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your new glasses and that they met your expectations in style, quality, and value. It's great to know the photochromic lenses are working well for you. We're also pleased that you appreciated the fast delivery and the packaging. Your satisfaction is our top priority, and we're grateful for your kind words. Enjoy your stylish new frames, and we look forward to serving you again!

VlookGlasses からの回答

2024年7月23日

Thank you so much for your kind words and for being a repeat customer! We're thrilled to hear that you're enjoying our wide selection of styles and the convenience of our virtual try-on feature. Your satisfaction is our top priority, and we look forward to serving you again in the future!

VlookGlasses からの回答

2024年5月30日

Hi, we have reviewed your recent warranty claims and noted that you have requested replacements for your eyeglasses multiple times. Our warranty policy stipulates that customers are entitled to one replacement within 12 months only if there is a clear defect in materials or workmanship. This policy does not cover damages caused by accidents, negligence, or improper care.
Should you have any questions or need further assistance, please feel free to contact our customer service team. We are here to provide support and answer any inquiries you may have.

VlookGlasses からの回答

2024年5月17日

Thank you for reaching out to us, and we sincerely apologize for the delay in our response. Due to the time difference, our customer service team was unable to reply to your message promptly. We understand how frustrating this can be and appreciate your patience.

We have confirmed with the relevant department that the frame model you purchased underwent an upgrade last year, resulting in a slight change in the frame size compared to the previous version.

Regarding the progressive lenses, we assure you that we have used progressive lenses as specified in your order. However, we understand that you may still have concerns and we want to address them promptly.

To resolve this issue, we are happy to provide you with a prepaid return label so you can return the glasses to us at no cost. Please let us know if you would like to proceed with the return, and we will arrange for the return label to be sent to you immediately.

We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for your continued trust in our services.

VlookGlasses からの回答

2024年3月26日

Dear Customer, your feedback is invaluable to us, and we are genuinely sorry to hear that you were not satisfied with our services. We have sent you the logistics information.

We understand the importance of efficient and reliable logistics for your business, and we deeply regret any inconvenience you may have experienced. We are committed to making the necessary changes to enhance our logistics services to meet and exceed your expectations. Our dedicated team is actively working to streamline our processes, improve communication, and reduce any delays or errors that may have affected your shipments.

We take this feedback seriously, and we value your business. We want to regain your trust and ensure your future experiences with us are entirely satisfactory.

Once again, we apologize for any inconvenience you've faced, and we look forward to making the necessary improvements to serve you better in the future.

VlookGlasses からの回答

2024年3月21日 に更新

Upon investigating the matter thoroughly, it's evident that your package was indeed lost during transit. While such instances are rare, we take full responsibility for ensuring the safe delivery of our customers' orders, and we deeply regret that we fell short in this instance.

As a gesture of goodwill and to rectify the situation promptly, we would like to offer you a full refund for the lost package. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.

Please rest assured that we are taking measures to prevent similar incidents from occurring in the future, including reviewing our shipping procedures and carrier options to enhance reliability and minimize the risk of loss.

Once again, we apologize for any inconvenience this situation has caused you. Your understanding and cooperation are greatly appreciated. If you have any further concerns or require assistance, please don't hesitate to contact us directly.

VlookGlasses からの回答

2024年3月21日

We're truly sorry to hear that you had a less-than-satisfactory experience with our production. Your feedback is essential to us, and we appreciate your taking the time to share your concerns.

To ensure we can resolve the situation to your satisfaction, we would appreciate it if you could provide us with more specific details about the problems you encountered. This will help us investigate the matter thoroughly and make the necessary improvements. Our goal is to make sure that you, and all our customers, receive the best possible experience when using our products.

Please feel free to reach out to our customer service, or you can reply to this message with more information. We are committed to finding a solution and addressing your concerns promptly.

Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding. We're dedicated to making your next experience with us a positive one.

VlookGlasses からの回答

2024年1月23日

We understand that you're experiencing issues with signing in and out, and your email and password are not being accepted. We are here to help you resolve this issue. Could you please provide more details about the specific error messages you're encountering? Let us know so that we can assist you further.

VlookGlasses からの回答

2023年12月5日 に更新

Dear Customer, we want to express our sincere apologies for any dissatisfaction you've experienced with our service. Your feedback is invaluable to us, and we take it seriously in our commitment to continuously improve.

We understand the importance of delivering a service that not only meets but exceeds your expectations. We're actively reviewing your concerns internally to identify areas for enhancement. Please know that your satisfaction is our priority, and we're taking immediate steps to address the issues you've raised.

To ensure a better experience in the future, we would appreciate the opportunity to discuss your specific concerns further. Your insights will be instrumental in refining our services and ensuring that such situations do not recur.

Moreover, we want to extend a gesture of goodwill as a token of our apology. We highly value your patronage and would like to regain your trust.

VlookGlasses からの回答

2023年11月21日

Hello! To ensure we offer the most accurate assistance, we'd greatly appreciate a photo of you wearing the glasses. This will help us determine whether the issue lies in the fit of the frames or potentially with the prescription. It's important for us to ensure that your eyewear fits perfectly and provides the best vision possible.
Your satisfaction with our service and your eyewear is our top priority, and your cooperation in providing a photo with the glasses on will allow us to serve you better. We truly appreciate your understanding and assistance in this matter.