sehr sehr gut gefÀllt mir sehr und ist ein Hohes return on investment als marketer der mal hier mal da das perfekte video braucht das eine gewisse emotion/painpoint darstellt, jeder der hier eine schl... ãã£ãšèŠã
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I love this service! I'm a business owner and a content creator. I began making use of Vmake in order to enhance a picture. The enhancement of the photo was high quality and so I continued to utilize... ãã£ãšèŠã
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It works 90% of the time. I like it, will continue and makes editing easier but, it has it's glitches. Sometimes you can't download form the link and you have to download the video on a separate platf... ãã£ãšèŠã
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Dear Team, I would like to share some feedback regarding my recent experience with your platform. I find your commercial strategy to be lacking in basic transparency. Advertising a service as a... ãã£ãšèŠã
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Vmake Labs is an AI-powered Social Video Style Studio that helps small businesses, e-commerce sellers and creators turn products into viral social video. Through a library of proven and trending formats, an AI Video Agent and integrated enhancement tools, Vmake Labs makes it easier to create content that builds brands and drives sales.
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Sydney, ãªãŒã¹ãã©ãªã¢
- support@vmake.ai
- vmake.ai
4.3
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The website doesn't work well
The website doesn't work well. I tried to use the high quality AI enhance feature, but it wouldn't let me actually download the vids (kept giving error download failed). I had to use the lower quality setting which wasn't ideal. And when i tried generating a video, the model was not giving proper text, it was all garbled. Gemini did much better, for free. No refunds.
2026幎7æ3æ¥
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Vmake Labs ããã®åç
Dear User,
Thank you for taking the time to share your detailed feedback. Weâre sorry that your experience with Vmake did not meet your expectations.
The repeated download errors with the high-quality AI Enhance feature, as well as the garbled text in your generated video, are not the experience we want for our users. We understand how frustrating it must have been to use a lower-quality option after your enhanced videos failed to download.
Please contact us at support@vmake.ai or through our live chat at https://vmake.ai/workspace and provide the email address linked to your account, along with the affected task or video details. Our technical team will investigate the download and text-generation issues and review your refund concern based on your specific case.
We truly appreciate your feedback, as it helps us identify where Vmake needs to improve.
Warm regards,
The Vmake Team
Decietful website
Decietful website. Stipulates free but does not allow selecting free choice. I hate sites like this that go through the whole process before telling you that to get your file you have to pay. Trump maybe has shares in this dishonest site.
2026幎7æ2æ¥
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Vmake Labs ããã®åç
Dear User,
Thank you for sharing your feedback. Weâre sorry that the pricing and free-use options were not clear during your experience with Vmake. We understand how frustrating it can be to complete the editing process only to discover that payment may be required when exporting the result.
Some features or export options may have usage limitations or require a subscription, but this information should be communicated clearly before users begin the process. We have shared your feedback with our team so we can review and improve how free and paid options are presented.
Please contact us at [support@vmake.ai](mailto:support@vmake.ai) or through our live chat at https://vmake.ai/workspace and let us know which feature you were using. Our team will be happy to check the specific situation and assist you.
Warm regards,
The Vmake Team
I still haven't got my 3 free uses inâŠ
I still haven't got my 3 free uses in vmake? Please fix this issue
2026幎7æ1æ¥
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Vmake Labs ããã®åç
Dear User,
Thank you so much for your support and for letting us know about this issue.
Weâre sorry that your 3 free uses havenât been credited yet. Please make sure you are logged in to the correct Vmake account. If they are still not showing, kindly contact us at [support@vmake.ai](mailto:support@vmake.ai) or via live chat at https://vmake.ai/workspace and provide the email address linked to your account.
Our team will be happy to check this for you and help restore your free uses as soon as possible.
Thank you again for choosing Vmake!
Warm regards,
The Vmake Team
Hard to cancel
They make it hard to find the cancelation choice.
2026幎6æ26æ¥
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Vmake Labs ããã®åç
Dear User,
Weâre truly sorry to hear youâre having trouble canceling your subscription and seeing unexpected chargesâthis is not the experience we want for you.
To resolve this quickly, please reach out to us via email at support@vmake.ai or live chat on our workspace page: https://vmake.ai/workspace. Our team will locate your subscription and help resolve this issue for you right away.
Thank you for your patience, and weâll make this right for you.
Warm regards,
The Vmake Team
If i could rate this zero i would
If i could rate this zero i would. I have tried to cancel this service. They continue to bill me $9.99 a month. They responded once with "Go to website and cancel". I have no username or password as i tried it out once and never used it again as it was not very good. i have asked countless times to stop billing me and to terminate and credit my account. Their customer service is very bad, they reply in a robotic manner without answering the request.
2026幎6æ25æ¥
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Vmake Labs ããã®åç
Dear User,
Weâre truly sorry to hear youâre having trouble canceling your subscription and seeing unexpected chargesâthis is not the experience we want for you.
To resolve this quickly, please reach out to us via email at support@vmake.ai or live chat on our workspace page: https://vmake.ai/workspace. Our team will locate your subscription and help resolve this issue for you right away.
Thank you for your patience, and weâll make this right for you.
Warm regards,
The Vmake Team
Incredibly hard to cancel subscriptionâŠ
Incredibly hard to cancel subscription my account says i dont have one but it still charges me 10 dollars every month
2026幎6æ18æ¥
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Vmake Labs ããã®åç
Dear User,
Weâre truly sorry to hear youâre having trouble canceling your subscription and seeing unexpected chargesâthis is not the experience we want for you.
To resolve this quickly, please reach out to us via email at support@vmake.ai or live chat on our workspace page: https://vmake.ai/workspace. Our team will locate your subscription and help resolve this issue for you right away.
Thank you for your patience, and weâll make this right for you.
Warm regards,
The Vmake Team
I tried to cancel my subscription
I tried to cancel my subscription, but the cancellation option on the website was not available and the instructions were inaccurate. As a result, I continued to be charged ($9.99). I contacted support and requested cancellation and a refund. Subscription management and cancellation need significant improvement.
2026幎6æ15æ¥
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Vmake Labs ããã®åç
Dear User,
Weâre sorry to hear youâve run into issues with your subscription and the unexpected $9.99 charge you were billed for. We take every customerâs feedback very seriously and continuously improve our platform based on your experience.
To resolve this billing matter quickly, kindly share your account details with our support team and reference this review. You can reach us via email at support@vmake.ai or live chat on our workspace page https://vmake.ai/workspace. We will immediately review your account status and assist you with a proper resolution.
We look forward to sorting this out with you soon.
Warm regards,
The Vmake Team
Continuing to charge me subscription after cancelling
I cancelled my subscription on 7th Feb, and they have continued to charge my card monthly. Please refund all unauthorised payment and stop these monthly payments when i do not have a subscription.
2026幎6æ9æ¥
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Vmake Labs ããã®åç
Dear User,
Thank you for bringing this to our attention, and weâre truly sorry for the inconvenience you've experienced. We completely understand how frustrating it must be to see charges after cancelling your subscriptionâthis is not the experience we want for any of our customers.
To resolve this quickly, please share your account details via email at support@vmake.ai or our live chat: https://vmake.ai/workspace. Once we receive your information, our team will thoroughly investigate your case, confirm your subscription cancellation status, and work toward a proper resolution for you.
We value your trust and sincerely apologize again for the trouble caused. Thank you for giving us the opportunity to make things right.
Warm regards,
The Vmake Team
Not so good with watermarks
I watched a couple of videos and thought I would give it a try. I have some watermarks I was wanting removed and let Vmake give it a try. It did not work out well, some parts of the video were removed that should not have been and other parts the watermark was removed and others not. I'll give a couple other features a try but what I am experiencing is the ai has too much control and the user much less. The price is reasonable if you can find functions that work for you but my main goal was watermark removal and inserting.
2026幎6æ1æ¥
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Vmake Labs ããã®åç
Dear User,
Thank you for your honest review. We are highly concerned about the uneven watermark removal you experienced, and our team is actively optimizing this feature to improve its precision.
To help us investigate and fix this for you, could you please send the original and processed videos to us? Weâd also love to hear any further suggestions you have for improving Vmake.
Please get in touch with our support team at support@vmake.ai or via live chat at https://vmake.ai/workspace. We are here to help!
Warm regards,
The Vmake Team
I am updating my experience.
I am updating my experience.
I previously left two one-star reviews.
I was unable to cancel the recurring billing on my account. I had sent multiple emails for support and had not received timely assistance.
I was ultimately contacted by Vmake.
They assisted me and cancelled my account.
Regarding the product, it performs well and meets my expectations. I just do not need it every month.
Thanks for your assistance.
2026幎5æ27æ¥
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Vmake Labs ããã®åç
Hi Joe,
Thank you so much for taking the time to update your review and for sharing your full experience with us.
We are glad our team successfully connected with you and completed the cancellation of your recurring subscription. It means a lot to hear that our product performs well and matches what you expected. We totally understand that you no longer need the monthly service at this moment.
If you ever have questions or require any kind of support while using Vmake in the future, our team is always ready to help. Thank you again for your understanding and support!
â The Vmake Team
Nice ap but plan prices is so high
2026幎5æ5æ¥
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Vmake Labs ããã®åç
Hi there,
Thank you for your feedback, and weâre glad to hear you found our app nice and useful! We understand that pricing is an important factor, and weâre sorry if our current plans feel too high.
Please know that our pricing reflects the continuous improvements and advanced features we aim to provide to ensure a great experience for all users. That said, we value your input and will share your feedback with our team as we continually review and optimize our plans.
If youâd like to discuss which subscription plan works best for your needs, donât hesitate to reach out at support@vmake.ai or via live chat at https://vmake.ai/workspace. Your satisfaction is very important to us, and weâll do our best to assist you. Thank you again for sharing your thoughts!
â The Vmake Team
Vikeoee
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2026幎5æ10æ¥
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The ai watermark remover didnât work⊠NO REFUND
The ai watermark remover didnât work for my video. I contacted customer support and the agent told me because they let you see the video before purchasing credits, they could not refund me. In my case, I was never shown how my video would look until after the purchase page. I contacted again, giving proof, and still they are not offering a refund.
2026幎5æ5æ¥
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Vmake Labs ããã®åç
Dear User,
Thank you for reaching back out. We realize that there is still an unresolved concern here, and weâd like the opportunity to review the details you mentioned once more to find a fair way forward.
Please send a message to support@vmake.ai and reference this review. Our team will look into your case and follow up with you based on the information provided.
We look forward to hearing from you.
Warm regards,
The Vmake Team
Good technology, bad customer service
I used Vmake for the first month of my subscription to enhance video and it worked very well. Moreover, I am dissatisfied with the billing and accounting as they did not have my subscription under the correct email. I supplied proof via their own invoice that my account was under the billing email and they said my account was under an email that I did not use for the subscription. Their replies did not make sense and English was even off in the replies.
2026幎4æ22æ¥
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Vmake Labs ããã®åç
Dear User,
Thank you for sharing your feedback. We're glad to hear that you had a positive experience with our technology in your first month of subscriptionâit's great to know our tools worked well for you.
However, weâre truly sorry for the confusion and frustration caused by billing discrepancies and poor communication. This is not the service experience we aim to provide, and we sincerely apologize for any misunderstandings regarding your subscription account.
To resolve this matter, we are ready to assist you directly. Please get in touch with our support team at support@vmake.ai or via live chat on our website (https://vmake.ai/workspace), and mention this issue so we can investigate further. Rest assured, weâll prioritize resolving this as quickly as possible.
Your feedback on our support responses has been noted, and weâll work diligently to improve the clarity and professionalism of all future communications. Thank you again for bringing this to our attentionâit helps us continue to grow and improve.
Warm regards,
The Vmake Team
Itâs GreatððŒððŒððŒððŒððŒððŒ
2026幎4æ20æ¥
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Vmake Labs ããã®åç
Hi there,
Wow, what an awesome review! Weâre thrilled that you think the product is greatâitâs feedback like yours that keeps us motivated to deliver even more fantastic features. ð
Let us know if we can assist you furtherâweâre here for you!
â The Vmake Team
Iâve been using Vmake for over a year
Iâve been using Vmake for over a year, but lately the service has become overpriced and honestly frustrating to use.
Previously, $9.99 allowed unlimited watermark removal. Now, for the same price, you can only remove 3 at a time. Thatâs a huge downgrade and feels really deceptive.
What used to be a smooth, efficient tool has turned into a time-wasting experience. Definitely not worth it anymoreâIâll be switching to other services.
2026幎4æ5æ¥
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Vmake Labs ããã®åç
Dear User,
Thank you for your honest feedback and for being our loyal user for over a year. We sincerely apologize that our service has left you feeling disappointed and frustrated, and that the experience is not up to your expectations.
We take your feedback very seriously and have shared your thoughts with our product team for continuous improvement.
Please feel free to reach out to our support team at support@vmake.ai or via the live chat at https://vmake.ai/workspace. We will do our utmost to help and make things right for you.
Warm regards,
The Vmake Team
they get you to signup and everythingâŠ
they get you to signup and everything is paid, also they make it impossible to delete your account
2026幎4æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Vmake Labs ããã®åç
Dear User,
Thank you for taking the time to share your feedback. Weâre sorry to hear your experience has been frustrating, and we apologize for any confusion regarding our payment structure and account management process.
We are committed to assisting you with managing your account and addressing any challenges you've faced. Please feel free to reach out to our support team at support@vmake.ai or via the live chat at https://vmake.ai/workspace, and we will guide you through the available options step by step.
We truly appreciate you bringing this to our attention, and weâre committed to making improvements based on your input. Thank you for giving us the chance to do better.
Warm regards,
The Vmake Team
Assinei o plano plus na data de ontemâŠ
Assinei o plano plus na data de ontem 30/03/2026,porém cada vÃdeo feito usa 300 de crédito. Usei a opção de réplica de vÃdeos coloquei um vÃdeo referência,imagens mais descrição do produto e mesmo assim os 2 vÃdeos que pedi para serem refeitos vieram errados totalmente diferente das imagens e vÃdeo referência,foram utilizados 500 de crédito não consegui nem terminar de arrumar o vÃdeo,sou divulgadora de produtos e utilizo muito a ferramenta fazendo 20 vÃdeos por dia e com vocês não consegui completar um. Solicitei o reembolso e não querem me reembolsar informando ser um produto online. Referente o código do consumidor tenho até 7 dias para desistir ou me arrepender da compra tanto online quanto produtos fÃsicos. Essa ferramenta não me favorece e por isso quero o reembolso.
2026幎3æ30æ¥
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Does not remove watermark as claimed
It says it removes watermark but it only leaves your video disformed and ugly. False advertisement. Ill be looking for a refund.
2026幎3æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Vmake Labs ããã®åç
Dear User,
We are truly sorry for the frustrating experience and for the results that did not meet your expectations. This is certainly not the level of quality we aim to provide.
To help us resolve this for you, could you please reach out to us at support@vmake.ai or via live chat at https://vmake.ai/workspace? We would appreciate it if you could share the original and processed videos with us so our team can investigate the distortion and provide you with a proper solution.
We are committed to making this right and ensuring you receive a satisfactory outcome. We look forward to hearing from you soon.
Warm regards,
The Vmake Team
Bait and switch
They give 300 credits to trial use, and then require 324 to use a function. Support is totally useless with wrong answers. They will fail.
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Vmake Labs ããã®åç
Dear User,
We are truly sorry for the frustrating experience with the credit trial and the support you received. This is definitely not the service we aim to provide, and we take your feedback very seriously.
Weâd like to look into this and make it right for you immediately. Please contact us directly at support@vmake.ai or via live chat at https://vmake.ai/workspace so we can assist you further.
Your opinion matters a lot to us, and we hope to have the opportunity to improve your experience.
Warm regards,
The Vmake Team
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