We had a car charger fitted promptly, by good workmanship from Partridge electrical services Aylsham on behalf of Voltshare. Kerrie-Lee from Voltshare talked us through downloading the App and instal... ãã£ãšèŠã
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I donât usually post reviews, but on this occasion I had to make an exception to say what exceptional service we were provided by the Voltshare Team namely Kerri-Lee who was relentless in dealing wi... ãã£ãšèŠã
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Kerri-Lee was an amazing help getting the chargers set up and has been fantastic with her customer service. It is lovely to say that these chargers are now set up fully for our guest to use.
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Very helpful staff. They went above and beyond to get us charging. There was an issue with the web browser I was using, [Brave]. They were genuinely interested in solving the issue from a development... ãã£ãšèŠã
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VoltShare are an Electric Vehicle (EV) charging network, working with destination businesses and venues to create EV-friendly escapes and communities. An all-in-one, fully-integrated EV charging solution ensures businesses can provide Pay-as-you-go EV charging services that generates revenue and without any costly subscription fees. Visit us www.voltshare.co.uk to supercharge your venue today!
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1 Elmfield Park, BR1 1LU, Bromley, è±åœ
- 0808 303 0629
- info@voltshare.co.uk
- voltshare.co.uk
4.8
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First Class Company
The team at Voltshare are always a pleasure to deal with and have outstanding attention to detail. Since day one Kerri-Lee's delightful demeaner makes every interaction pleasant and productive. Voltshare is a first class company that I look forward to partnering with for many years to come!
2026幎1æ1æ¥
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voltshare ããã®åç
Thank you so much for your lovely review!
Providing great customer service is at the heart of everything we do here at voltshare, so your feedback really means a lot. Youâre far too kind, I always really enjoy our chats, and itâs an absolute pleasure working with you! ð
Kerri-Lee (Customer Success Specialist)
Just sucks
Didnt get called back for remote survey prior to funding running out after being in contact for ages, complete waste of time and iv missed an opportunity because of them.
2025幎12æ11æ¥
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voltshare ããã®åç
Hi Ross,
Thank you for taking the time to share your feedback.
We are sorry that this experience did not meet your expectations. We would like to provide some factual context for readers, as the timeline of this project involved extended periods where we were unable to progress due to missing information and difficulty making contact with you.
Following our initial engagement in September, we issued a remote site survey straight afterwards. Completion of this survey and subsequent site contact were required before installers could proceed. Unfortunately, there were multiple periods of non-response, including several weeks where both our team and our local installation partners were unable to reach you.
When an originally assigned installer later became unavailable, we proactively reassigned the project and kept you informed. However, further delays occurred due to continued difficulty establishing contact, including during the period when you advised you had been away.
By the time contact was reestablished, the original EST grant funding had been fully allocated. We communicated this promptly and advised on alternative funding options that remained available.
We always aim to act transparently and progress projects as efficiently as possible, and we regret that this opportunity did not ultimately proceed. If you would like to discuss this further, we remain open to doing so via direct contact.
Kind regards,
Sheng
VoltShare Ltd
Excellent service!
What a lovely experience! We changed the service provider on our ICS charger to Voltshare last week. It really wasn't that easy for all kinds of reasons (not relating to voltshare): Kerri-Lee was great, 'virtually' holding our hands through the whole process, nothing was too much trouble. She is a truly proactive person, which makes everything so much easier, and charming to boot! Thanks Kerry-Lee!
2025幎12æ5æ¥
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voltshare ããã®åç
Thank you so much for your wonderful review! ð
There were definitely a few bumps along the road getting your EV charger transferred over to our platform, but it was an absolute pleasure helping and supporting you through it all. Iâm so glad we got everything sorted!
Thank you for the lovely compliments , they made my day!
Always here to support you on your EV journey, with us!
Kerri-Lee (Customer Success Specialist)
Thank you - Great customer service, easy to pick up the phone and talk to a friendly human and nothing is too much trouble.
Great customer service from Kerri-Lee and technical expertise within the wider team. We've now installed 5x Voltshare EV chargers to date at different properties and they have also taken over the management of Garo ev chargers we already had setup with Monta previously [who were a nightmare to deal with]. There have been a few complications along the way with taking over the existing chargers/ load monitoring needs for new installs / undercurrent on elec supply etc but none has been Voltshare's fault and they have been helpful and supportive at every step of the way to help get the installs up and running. Their customer portal is straightforward to use and we've been receiving positive feedback from users. Would highly recommend. Thank you.
2025幎12æ10æ¥
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voltshare ããã®åç
Thank you so much for your wonderful review! ð
Itâs been an absolute pleasure working with you across your sites and supporting the installation and setup of your voltshare chargers, as well as taking over the existing GARO units.
At voltshare, we always aim to make things as smooth and supportive as possible, even when complications arise, so itâs great to know that came across. Hearing that both you and your users are finding the portal straightforward and effective truly makes our day.
Thank you for the recommendation, it means a lot to the whole team.
Kerri-Lee (Customer Success Specialist)
The EV Hero We All Need
If customer service were an Olympic sport, Kerry-Lee would be bringing home the gold! From the moment we spoke, she turned what could have been a boring tariff conversation into something that felt like chatting with an old friend (who also happens to know everything about EV charging).
She didnât just solve my issueâshe solved it with style, grace, and enough good vibes to power a small fleet of electric cars. Honestly, if VoltShare ever launches a âCustomer Success Hall of Fame,â Kerry-Lee deserves her own wing.
In short: Kerry-Lee is the reason Trustpilot needs a sixth star. VoltShare, give this legend a raise before Tesla poaches her!
2025幎12æ5æ¥
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voltshare ããã®åç
Thank you so much for your fantastic review, Iâm genuinely touched by all the kind things you said. ð
At voltshare, customer service is truly at the heart of everything we do, and as the Customer Success Specialist, Iâm thrilled to play a part in delivering that experience.
Iâm so happy to hear you enjoyed our chat and that I managed to make a tariff conversation a bit more exciting! I really value adding a personal touch to every interaction, itâs something I genuinely enjoy and itâs wonderful to know that came across and left such a great impression.
Kerri-Lee (Customer Success Specialist)
Kerri-Lee was a pleasure to deal with
Kerri-Lee was a pleasure to deal with. Professional, good humoured and knowledgeable. An asset to the company.
2025幎12æ4æ¥
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voltshare ããã®åç
Thank you so much for your amazing review! ð
It was an absolute pleasure assisting you, and I truly appreciate your kind words. I always aim to bring a professional yet friendly and positive approach to every interaction, so itâs wonderful to hear that came through.
Kerri-Lee (Customer Success Specialist)
Amazing Team
The team at Voltshare are professional, friendly and I always feel confident in my dealings with them.
Kerri-Lee in particular is a joy to deal with, she always leaves me with a smile on my face. Nothing is ever a problem for her, she is an asset to the company
2025幎12æ5æ¥
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voltshare ããã®åç
Thank you so much for your wonderful review! ð
Itâs fantastic to hear that youâve found the voltshare team to be professional, friendly, and easy to work with. We truly take great pride in providing a reliable and positive experience for everyone.
As the Customer Success Specialist, I always aim to bring a personal touch to my role, adding a bit of my personality and doing my utmost to assist wherever I can. Iâm genuinely thankful to know that this approach has made a difference in your experience with us.
Itâs always a pleasure supporting you, and Iâm so glad our conversations leave you smiling.
Kerri-Lee (Customer Success Specialist)
Truly rock star service
Truly rock star service. Second occasion in just two years and hundreds of guest charges that Iâve needed to contact the customer success team. Kerry-Lee thinks like an owner, she walked me through the steps I needed to get us back up and running in no time.
2025幎11æ14æ¥
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voltshare ããã®åç
Thank you so much for your kind words, that really means a lot! ð
It was an absolute pleasure helping you get everything back up and running. We always aim to provide the kind of support weâd hope to receive ourselves, so Iâm thrilled to know my assistance made a difference.
Kerri-Lee (Customer Success Specialist)
The Best Customer Service
From purchase, through installation to the end user experience and host management via the app I have had 5* service from Kerri-Lee at Voltshare.
I have rarely come across such pro-active and responsive customer service and my electrician was impressed with the quality of the product, ease of install and technical support. Thanks so much Kerri-Lee!
2025幎11æ14æ¥
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voltshare ããã®åç
Thank you so much for your lovely review, your feedback honestly made my day! ð
Itâs been an absolute pleasure supporting you from the very start, and Iâm thrilled to hear that both you and your electrician were impressed with the installation and product quality.
At voltshare, we take pride in making the whole experience from purchase to use, as smooth and enjoyable as possible, so itâs wonderful to know that came through.
Kerri-Lee (Customer Success Specialist)
Guests find charging easy with Voltshare.
We installed a Voltshare EV charger at our self catering holiday let in the Lake District in October 2024 on the recommendation for our letting agent. While use was initially very low, we have seen a substantial increase over 2025. Guests have not reported any issues with getting it to work, and billing has been very straight forward. To what extent it has increased booking is hard to know, but it must be helpful and after some initial doubts, I'm pleased we got it done and chose Voltshare. They have been very efficient, easy to access, and provide an excellent app making keeping track of payments effortless.
2025幎11æ4æ¥
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voltshare ããã®åç
Thank you for sharing your experience! At voltshare, we aim to provide chargers that are easy to use, supported by a reliable payment system and an intuitive app that makes billing and payment tracking effortless. Weâre delighted that you chose voltshare and even pleased to hear that you feel weâve achieved our goals. Our support team is always on hand if you ever need anything, and weâll continue striving to deliver the efficient service you can rely on.
Kerri-Lee (Customer Success Specialist)
Superb company to deal with...highly recommend.
Voltshare have to been one of the best companies we have ever dealt with, the customer care is superb.
Our guests have found the process of charging very easy, no hiccups.
As we installed the unit ourselves we contacted them several times needing information and they were extremely helpful every time. We had the connection done by a local electrician instead of one of the approved installers which saved us alot of money...even without getting the grant.
Highly recommend Voltshare.
2025幎2æ3æ¥
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voltshare ããã®åç
Thank you so much for your amazing review!
Weâre thrilled to hear that youâve had such a positive experience with us and our customer care team were able to assist you effectively. Itâs fantastic to know that your guests are finding the charging process easy and hassle-free, which is what we aim for. We truly appreciate your recommendation and are here to help whenever you need us in the future.
Kerri-Lee (Customer Success Specialist)
Brilliant company with fantastic folk!
We had such a wonderful experience with Voltshare! From the moment we first contacted them, the team was friendly, attentive, knowledgeable and genuinely eager to help. They really took the time to understand our needs and meet them.
What impressed us most was how quickly they responded and how proactive they were in keeping us updated. Itâs so refreshing to see a business that truly values its customers and goes above and beyond to make sure youâre satisfied.
We honestly canât recommend them highly enough â if youâre looking for a company that combines professionalism with a genuinely caring attitude, look no further! Our sincere thanks to Kerri-Lee and the team at Voltshare.
2025幎10æ6æ¥
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voltshare ããã®åç
Thank you so much for your amazing review!
Iâve shared your kind words with the rest of the team, and they were absolutely delighted to hear them. We always strive to provide a professional service while keeping a personal and caring approach, so itâs really rewarding to know this came through and was appreciated.
Weâre so pleased you had such a positive experience with us, and that you would highly recommend us. Itâs feedback like this that keeps us motivated to continue giving our best!
Looking forward to continuing the support throughout your EV journey with us!
Kerri-Lee (Customer Success Specialist)
Brilliant service
We decided to install a charger as our holiday lets are in a rural area with the closest large supermarket and public chargers some distance away. Also we had noticed that the advertising platforms we use increasingly have the availability of an EV charger as a filter on searches and few holiday lets in our area have an EV charger. The subject of EV chargers have been discussed on holiday let owner social media and noticed that Voltshare was highlighted as beings a great company to deal with. From our first enquiry to Voltshare through to installation the process was seamless and completed within 6 weeks. Customer service is first class, responsive and having the ability to easily contact them and speak to someone who has been involved since the begining of the project is great and a breath of fresh air in comparison to the usual customer service experience we are used to these days. Our charger went live at the end of June which meant most of our summer and autumn bookings had been made by guests who did not necessarily have an EV. However the couple of remaining weeks have been booked by guests looking for an EV at their holiday rental. Our first guests to use it loved the convenience of being able to plug in at the cottage. In fact they mentioned it in the 5* review they gave us on Airbnb. It is early days but am confident having the charger here will help secure more booking
2025幎6æ28æ¥
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voltshare ããã®åç
Thank you so much for your wonderful review! We really appreciate you taking the time to share your experience!
Itâs fantastic to hear that everything from your first enquiry right through to installation felt seamless, and that our customer service team made things easy for you. We always aim to provide excellent service and ongoing support, so itâs great to know we delivered on that promise.
Weâre so pleased to hear your guests are already enjoying the convenience of having an EV charger on site, thatâs exactly the kind of positive impact we love seeing.
Kerri-Lee (Customer Success Specialist)
Exceptionally helpful staff providing an excellent service.
The staff went out of their way to make our experience with Voltshare enjoyable and were attentive to all our needs.
2025幎9æ12æ¥
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voltshare ããã®åç
Thank you for your wonderful review! Weâre thrilled to hear that our staff provided you with exceptionally helpful service and went above and beyond to ensure your experience with voltshare was enjoyable. Our team is dedicated to being attentive to the needs of our customers, and itâs rewarding to know that their efforts made a positive impact on your experience. Your satisfaction is our top priority, and weâre committed to maintaining this high level of service. We look forward to continuing this support, throughout your EV journey with us!
Kerri-Lee (Customer Success Specialist)
Very good company to deal with
Very helpful professional staff from start to finish
2025幎8æ15æ¥
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voltshare ããã®åç
Thank you so much for your fantastic review! Weâre delighted to hear that you found our staff helpful and professional throughout the entire process. Supporting both drivers and site owners is incredibly important to us, and weâre glad we could assist. Your satisfaction fuels our commitment to providing excellent service.
Kerri-Lee (Customer Success Specialist)
Excellent service.
I decided to install an ev charger at my holiday cottages and from the moment I contacted Voltshare the customer service was excellent. The install went seamlessly and Kerri-Lee has been very pro-active helping me with suggestions for my advertising and giving me confidence in the company. I think I am in good hands.
2025幎9æ24æ¥
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voltshare ããã®åç
Thank you so much for your wonderful review and kind words! Weâre thrilled to hear that your installation went smoothly and that you found our customer service to be excellent. Our goal is to provide excellent customer service and support, including proactive advertising advice. Weâre delighted that you felt we achieved this, and we look forward to continuing to support you!
Kerri-Lee (Customer Success Specialist)
We recently had an EV charger installedâŠ
We recently had an EV charger installed by Voltshare at our holiday let cottage in Skye and couldn't be happier with the experience.
Everyone we interacted with from sales and project co-ordination (Julian and Allister), to customer service support (Kerri-Lee), to EV installation (Stuart) was friendly, knowledgeable, and very responsive to all our questions.
They guided us through the installation process clearly and efficiently, making sure we were informed at every step. After the installation was complete, they followed up to ensure everything was working perfectly.
Itâs rare, and a real delight, to find a team so dedicated to customer satisfaction these days.
2025幎8æ22æ¥
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voltshare ããã®åç
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our team during the installation of your EV charger.
Itâs wonderful to know that our team made the process clear and efficient for you. We take great pride in delivering excellent customer service and are committed to ensuring your satisfaction. Your kind words truly validate our efforts, and we genuinely appreciate your feedback.
We're always here to support you on your EV journey!
Kerri-Lee (Customer Success Specialist)
Excellent charge whilst at the Watermill theatre âŠ
I used VoltShare chargers at the Watermill Theatre Newbury earlier this week.
Iâve not used VoltShare before but it all worked seamlessly and the App and user instructions were the best Iâve come across in 8 years of EV charging.
Overall a great experience getting a full charge whilst enjoying a fantastic performance of Jesus Christ Superstar.
2025幎8æ12æ¥
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voltshare ããã®åç
Thank you so much for your fantastic review! Weâre thrilled to hear that you had an excellent charging experience at the Watermill Theatre.
Itâs great to know that our app and user instructions made your charging seamless. We strive to provide the best service possible, and your feedback truly means a lot to us.
We are delighted to hear you had a great experience enjoying the performance, whilst having the convenience of charging your car.
Kerri-Lee (Customer Success Specialist)
How to do customer service
Things to be aware of:
I had preconditioning (only, no charging) scheduled for the following day on my vehicle e-golf and the charger charged my car for 17 minutes then stopped (presumably because of the scheduling). So be sure to disable any scheduling before starting a charge. Also, adding notifications to the app to inform users of failed and completed charges would be useful. Also be aware of the minimum payment of £2.40 which is fine if you want more than 5 kWh but not if the charge stops before then.
I phoned VoltShare and spoke to Kerri-Lee who arranged to refund the minimum payment for the short session and helped me identify the cause of the stoppage so the next charge was unhindered.
Kerri-Lee is a real asset to VoltShare and an example to other companies of how to do customer service. In an era where so many companies are keen to deploy an AI chatbot to handle customer issues, VoltShare show that we donât need or want more chatbots - we need more Kerri-Lees.
2025幎8æ13æ¥
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voltshare ããã®åç
Thank you for your wonderful review and feedback! I truly enjoy working at voltshare as their Customer Success Specialist, where we all have a shared passion for exceptional customer service!
We understand how crucial it is for drivers to get the charge they need. So, it brought me great joy and your kind words truly made my day. I'm thrilled to hear that you appreciate the personal touch we strive to provide as we share your frustrations with automated chatbots!
Kerri-Lee (Customer Success Specialist)
Responsive, reassuring and very professional!
I had a query about my relatively new EV charger following some guest feedback. Kerri-Lee in the Customer Success team is absolutely brilliant! She is professional, very knowledgeable and helpful and reassuring. I am finding that my charger is already generating additional business for me - guests have told me that Devon has insufficient public charging points so are finding mine a great convenience. Thank you again VoltShare and Kerri-Lee!
2025幎8æ14æ¥
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voltshare ããã®åç
Thank you for such a wonderful review! As the Customer Success Specialist at voltshare, my goal is to provide exceptional support and assist our customers on their EV journey. Your kind words truly mean a lot to me!
Iâm delighted to hear that your EV charger is generating extra business. With the rise in EV sales, the demand for charging points is indeed growing. As your guest mentioned, many areas, including Devon, face a shortage of public charging options, making it a great convenience for your guests to have access to a charger at your holiday let.
Kerri-Lee (Customer Success Specialist)
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