Vooglam.uk レビュヌ 

512
•
TrustScore 5段階評䟡の3.5

3.4

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5぀星のうち2の評䟡

This company is NOT a UK company and the customer service is dire. Go to a shop/store IN the UK so that your STATUTORY rights are not affected of anything goes wrong. There is no customer service an... もっず芋る

5぀星のうち5の評䟡

Excellent glasses.First time buying was scepical but dont know why i was,prescription glasses ordered easy to do.When they arrived I was amazed hiw well made they were made and packaged up well. 300... もっず芋る

5぀星のうち5の評䟡

I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did. Came earlier than expected and the... もっず芋る

5぀星のうち2の評䟡

Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my com... もっず芋る

䌁業が回答したした

䌁業情報

  1. 県鏡卞業者

圓該䌁業による蚘述

Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses. Self-owned manufacture lines with professional equipment, We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!


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3.4

たあたあ

TrustScore 5段階評䟡の3.5

512件のレビュヌ

5぀星
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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.4

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(512)

過去12か月のレビュヌ数: 8ä»¶

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5぀星のうち1の評䟡

As mentioned in a review below DO NOT


As mentioned in a review below DO NOT TRUST thiis company. My prescription was wrong on both pairs of glasses. This is entirely the fault of Vooglam. It is fraud. They are rying to blame me. I categorically did not alter my prescrition.....why would I ? As ypu can see below someone else has had the same issue,this is a common theme. There are emails are rude and unhelpful and I am curently in dispute with them. It is fraud ....nothing less. Do not part with your money,please. Incidentally my last review seems to have disappeared?

2023幎12月1日
自発的なレビュヌ
Vooglam.uk ロゎ

Vooglam.uk からの回答

Dear customer, thank you for taking your time to bring this to our attention. We are more than willing to assist you with this case. I noticed that our agent has replied to you due to your request with a coupon, did you receive that email? Would you mind sending your requests to our email address of support-uk@vooglam.com? Our agent will reply to you ASAP. Thank you very much. Have a nice day.

5぀星のうち5の評䟡

ABSOLUTELY LOVE MY FRAMES!!!!

I was very sceptical about ordering prescriptions glasses online but I’m happy I took a gamble and it paid off. I ordered my frames on the 10/11/23 and received them the 14/11/23. This was a bargain because there’s no way I can buy 2 prescription glasses for £23 which are so stylish. Run don’t walk 😁😁

2023幎11月14日
自発的なレビュヌ
5぀星のうち1の評䟡

Do NOT give your email/phone number if you don't purchase

22 hours ago I made the mistake of giving this company my email address and phone number because I thought to purchase from them, only to discover that by the time they had added VAT to the purchase, along with the postage, it was no longer the great purchase that I thought it might be.

I stopped short and that is when all hell appears to have broken loose.

In less than 21 hours I have had twenty-six (26) emails and nine (9) SMSes telling me "Oops, Your Order is Temporarily Closed". There is actually nothing I can do about it, because there is no option to unsubscribe from email (unlike every other decent online company- the unsubscribe option is missing) and replying "Stop" per SMS as suggested absolutely does NOT work. Why? Because it cannot be received!

Insult to injury- you cannot delete your data (on a profile/"account" of sorts) from the website and you certainly cannot edit out your email address.

Bottom line- unless you are certain that you are going to buy- do NOT, I implore you, give them your email address or your phone number.

_____________
Update: 46 hours later and I MIGHT be winning- the "Oops, Your Order is Temporarily Closed" spam count is (only) at 38 emails and 9 SMS texts.
_____________
Update 2: 4 days and 42 emails and 9SMS texts later, I am told by their customer service "...we don't have the authority to delete your account. If you don't want to use your account, just don't log in to our website in the future." Seems that they have never heard of GDPR. So, in reply to the canned response below- I already have been in touch. Over 42 times.

2023幎11月11日
自発的なレビュヌ
Vooglam.uk ロゎ

Vooglam.uk からの回答

Hi, so sorry for the inconvenience we caused. Do you mind contacting our customer service department to get some help?Here is our email address: support-uk@vooglam.com. And this is the phone number: Call:+1(302)309-7808 Mon. - Fri. 7:00 AM - 1:00 AM next day (PT) Sat. - Sun. 5:00 PM - 1:00 AM next day (PT). Thank you so much. Take care.

5぀星のうち5の評䟡

Online virgin 😬

I have never ordered specs on line before and was so nervous that I’d made mistakes with my prescription so wasn’t sure what would arrive lol Ok it took 2weeks for my specs to arrive, well packaged in a secure box and on opening I was very happy. Exactly what I’d ordered, my prescription was perfect and both pairs fit great and look good. Will definitely order from Vooglam again, in hindsight I had nothing to worry about. Thanks guys I’m 100% happy with my service and the aftercare I received 👍🏻🙏🏌

2023幎11月6日
自発的なレビュヌ
5぀星のうち5の評䟡

Stunning

I ordered 2 pairs of prescription glasses from Vooglam and I’m blown away! The quality is superb and prescription is spot on! My go to now for all my glasses needs!

2023幎10月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service

Excellent service, and quick delivery, right to my door. The glasses are insane, very comfortable and lovley beautiful design. I very much appreciated the fast carefree time it took, from chossing the fames to the delivery. Thank you.

2023幎10月2日
自発的なレビュヌ
5぀星のうち2の評䟡

Frames are amazing, prescription was bad.

Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my computer, when I lean in, everything goes blurry, my cheap spec savers pair are perfect so it's not the prescription. As they aren't in the UK returns are impossible. Prescription and PD were both very recent and provided by my optician so I dare not risk ordering from them again. Very disappointed!

2023幎9月27日
自発的なレビュヌ
Vooglam.uk ロゎ

Vooglam.uk からの回答

Dear customer, thank you for taking the time to bring this to our attention. We are more than willing to assist you with this case. Could you please email us a photo of your paper prescription from your eye doctor? Our email address is support-uk@vooglam.com. We need this information to check if we made the wrong glasses or not and provide you with a satisfactory solution to the problem. Thank you very much. Have a nice day.

5぀星のうち1の評䟡

Beware - not a UK company.

I bought some glasses frames from this company - believing that were based in UK. The frames were unsuitable so I had to return them.
But the return address is in CHINA. It would cost more to send them back than the cost of the frames.
BEWARE !!

2023幎9月8日
自発的なレビュヌ
Vooglam.uk ロゎ

Vooglam.uk からの回答

Hi there, thanks for reaching out. So sorry for the fit issue. We are more than willing to assist you with this case, please let us know if you don't want to return the glasses, you could contact us at +86-18903854636 or by email at support-uk@vooglam.com with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.

5぀星のうち5の評䟡

Better than my expensive Italian frames

I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did.
Came earlier than expected and they are wonderful. Even my daughter who is very critical says they are better than my expensive Italian frames. Will be buying again. Many thanks

2023幎9月22日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service

Excellent service. Was a little concerned at lack of email confirmation, but they were very quick to respond to my query. Good quality frames at very inexpensive prices. Love my glasses.... prescription spot on!

2023幎9月18日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent glasses and top delivery experience

The glasses have just arrived and I’m delighted. It felt like a big risk to buy them online, from a company I didn’t know. I have no regrets. The quality is good, the styles are great, the magnification is spot on and the delivery was so well tracked that I felt really well looked after during the one week delivery period. I will be ordering one of my two new pairs again.

2023幎9月16日
自発的なレビュヌ

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