We were looking to use this system as our new CRM but the service has been very bad making comments we don't normally work with smaller businesses, even though we are growing. Arranged a 2nd demo that... ãã£ãšèŠã
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It is the slowest system I have ever used. Trying to do anything, add a new booking, update someone's availability on the planner. Every task takes around 5 minutes, even basic tasks. The support st... ãã£ãšèŠã
Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.... ãã£ãšèŠã
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The technical support people in Australia are fantastic. But this current version of Voyager is not as user friendly as the previous version. If it were not for the fantastic technical support I would... ãã£ãšèŠã
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[LEGACY ACCOUNT; FOR ALL UP-TO-DATE REVIEWS PLEASE CHECK THE IKIRU PEOPLE ACCOUNT] Voyager Software, the leading UK recruitment software, is a brand of Ikiru People Ltd, a subsidiary of Dillistone Group Plc listed on the AIM Market of the London Steck Exchange. Solutions cover all aspects of recruitment - permanent recruitment, contract recruitment & temporary recruitment (including back office for timesheet processing, pay & bill, management reporting). We pride ourselves on our service & support and are always striving to improve our customer experience.
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12 Cedarwood, Crockford Lane, Chineham Business Park, RG24 8WD, Basingstoke, è±åœ
- +44 (0)1256 845000
- hello@ikirupeople.com
- voyagersoftware.com
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Quick response
Quick response, easily resolved the issue I had.
2019幎3æ20æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks for taking the time leaving the review Steve. Glad we resolved it for you.
Excellent customer service and responseâŠ
Excellent customer service and response from Support and Training. Highly recommend the free Infinity clinics which are very useful and informative and a great follow-on to the initial training.
2019幎3æ20æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks for leaving your review Ruth. It's great to hear you're getting such value out of the online clinics. If you have any feedback or suggestions regarding topics for future clinics, our client relations team would love to hear them.
Used Voyager for 20 years
Used Voyager for 20 years - never been disappointed and always recommend.
2019幎3æ18æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks Grahame. Our products have come a long way in that time and it's great you've been with us for the journey.
Quick to respond and quick to resolveâŠ
Quick to respond and quick to resolve issue. Polite and patient.
2019幎3æ15æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks Leigh. I'll pass your feedback on to our support team.
Excellent Service!!
excellent service, efficient timely and responsive!
2019幎3æ14æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks Neil. Much appreciated!
Very Helpful and resolved the problemâŠ
Very Helpful and resolved the problem swiftly.
2019幎3æ13æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thank you for taking the time leaving this review Victor. Great to hear!
Hi all
Hi,
He came back to me and said that is sorted but the people still didn't receive the text.
Thanks
2019幎3æ12æ¥
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Voyager Software (now Ikiru People) ããã®åç
Hi Catalin. Sorry to hear about this SMS issue. There was a brief outage from our downstream provider that day which meant some didn't send. As our support team advised, the messages will be shown as failed in our application and can be resent if required. It was unfortunately beyond our direct control but we worked closely with our provider who did react quickly to fix the issue that afternoon. We're sorry you experienced this issue and we'll do all we can to prevent any recurrence. If you have further concerns, please don't hesitate to call or email our client relations team.
fast in responding to my enquiry
fast in responding to my enquiry. Resolved the issue quickly.
2019幎3æ6æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks Casey! It's great to get that feedback.
Always helpful and very fast
2019幎3æ1æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks for taking the time to leave this review Elvin. Much appreciated - and great to get such feedback!
efficient and helpful technical desk
efficient and helpful technical desk, excellent product. No complaints!
2019幎3æ1æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks Samantha!
Superb service from kyle...ððð
2019幎2æ25æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks Kevin. That's great to hear and we'll let him know!
Michaela is very helpful
Michaela is very helpful, efficient and lovely to deal with.
2019幎2æ22æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks Patricia. Lovely to hear and we'll let Michaela's manager know too!
Great service and friendly!
2019幎2æ20æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks for the feedback! Always a pleasure.
Generally found the Voyager team to beâŠ
Generally found the Voyager team to be very responsive and always friendly
2019幎2æ19æ¥
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Voyager Software (now Ikiru People) ããã®åç
Nice to hear Nick. Many thanks.
Can be hit and miss but generally veryâŠ
Can be hit and miss but generally very strong on support when required - some in the support team are much better than others however.
2019幎2æ14æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks for taking the time to leave this review Mark. It's much appreciated and your feedback has been noted.
Amazing service
Amazing service. Very quick to answer the call, immediate remedy to my problem, was sorted within 2 minutes of making the call. Friendly, personable technician....5 Star all round...great work Voyager!!!
2019幎2æ14æ¥
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Voyager Software (now Ikiru People) ããã®åç
Thanks David. It's great to hear your feedback and we appreciate you taking the time to write this review.
It's ok
Unfortunately there are basic things for recruitment such as mailshots that do not work properly. The system is not as quick as it was demonstrated in the sales sessions and there has been various issues since the implementation that will never work to the degree we were used to with the previous system.
2019幎1æ9æ¥
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Voyager Software (now Ikiru People) ããã®åç
Hi AT. Thanks for the feedback. Sorry to hear you've been having issues with mailshots. Our software can send individual or multiple emails via SMTP or Exchange or even via a 3rd party email marketing platform (MailChimp) - all as standard. Typically one or more of these work very well for clients but we'll ask our support team to follow up to see if we can help you.
Always received great service and veryâŠ
Always received great service and very prompt on responding to any technical issues we have. Highly recommended.
2018幎12æ11æ¥
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Voyager Software (now Ikiru People) ããã®åç
Hi Amanda. That's great to hear and we appreciate you leaving the review. Thank you!
An excellent and user friendly system.
An excellent and user friendly system.
The Voyager package (we're still using Professional, so about 80 versions behind Infinity) is excellent. The staff in Voyager Tech Support (occasionally aided and abetted by their colleagues at Alchemy) are always keen to help and quick to rectify any problems we may have, Merry Christmas guys.
2018幎12æ11æ¥
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Voyager Software (now Ikiru People) ããã®åç
Hi Brian, thank you so much for the detailed review. We appreciate your time in doing this and it's always good to get your feedback. We're glad that you are happy with Voyager and we're always happy to help.
Wishing you a very Merry Christmas and a Happy New Year!
Voyager have been excellent throughoutâŠ
Voyager have been excellent throughout our dealings with them. We were with one of the traditional CRM systems and decided to make the change before the original BREXIT vote. We delayed our decision and Voyager waited patiently, keeping in touch until we finally went ahead. Planning and implementation were easy and project planned accurately (with one hiccup that was sorted out quickly) and we've been very happy with the system since. Post implementation issues have been dealt with where possible and investigated where needed. The people within Voyager are all personable and helpful which in my eyes is one of the main positives. A business is a collective of its people.
2018幎12æ10æ¥
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Voyager Software (now Ikiru People) ããã®åç
Hi Roland. Thank you so much for leaving such a detailed review! We're glad to hear that you have had such a positive experience with Voyager and we're always happy to help. It's much appreciated and great to read your comments.
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