The location was great, and the view exquisite. What was disappointing was preparing for a bbq the first night and opening the gas powered bbq only to find a rusty and dirty grill. I would highly rec... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After a little problem the staff fixed it by proposing something very nice for the inconvenient that occurred. Thank you so much for your support. It made our week much more better !
企業が回答しました
Ground floor for disability access was a plus. Only problem is the upper unit making too much heavy walk early in the morning. No air conditioner.
企業が回答しました
They were accommodating as I couldn’t walk steps and quickly located another unit. Beautiful place, lots of room and we even hosted breakfast for 20!
企業が回答しました
企業情報
Vrbo について
当該企業による記述
Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax, and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. Search where and when you want to travel
2. Compare vacation rentals, prices, amenities, and reviews
3. Book the entire home that fits your trip
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveler photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
連絡先
3.9
ほぼ満足
33件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Best house ever
Extremely clean. Outstanding location. Quiet, perfect for a relaxing and refreshing vacation. Loved every minute.
2026年8月25日
Vrbo からの回答
Hi Sarah,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
VRBO Customer Support Team
Was a lovely comfy rustic cabin filled…
Was a lovely comfy rustic cabin filled with everything you need and more…
Great beds too!
2026年8月21日
Vrbo からの回答
Hi Deborah,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Vrbo better.
Thanks,
VRBO Customer Support Team
Rental was exactly as described
Rental was exactly as described. Everything you could possible need was on the premises. Bedrooms were a bit small but had everything you needed. They were a little warm at night having doors closed for privacy. Quiet, clean and comfortable. Would rent again!
2026年8月17日
Vrbo からの回答
Hi Deb,
Thank you for your feedback. We’re glad the property matched what you were looking for and provided a pleasant place to stay. It’s wonderful to know your visit was enjoyable, and we’d be happy to host you again in the future.
Thanks,
Vrbo Customer Support Team
Our stay was okay
Our stay was okay. Great location. But we found multiple hairs in the bed, on the floor and in the clean towels. Also noticed centipede like bugs in the room, and had to kill two of them. The lady who was on housekeeping was cleaning our room, around 3:30 on Sunday and she told us we needed to wait for her to finish, we explained we had a wedding to attend and needed to get ready, she said “fine” and said she would come back. Once we were ready we apologized to her again, and she didn’t really acknowledge us. Wasn’t a very hospitable experience from housekeeping. It was O.K place to sleep for the weekend, but I would stay elsewhere in the future.
2026年8月3日
Vrbo からの回答
Hi Rebecca,
We appreciate you sharing your feedback regarding your recent stay and platform experience, and this is not the standard we want for you.
Please contact us at help.vrbo.com/contact so we can take a closer look at this for you.
Thanks,
VRBO Customer Support Team
Facile et fiable
2026年8月10日
Vrbo からの回答
Merci de nous avoir fait part de vos commentaires et d’avoir souligné certains aspects positifs de votre expérience. Nous sommes ravis d’apprendre que certains aspects de votre expérience se sont bien déroulés, et nous comprenons également qu’il y a peut-être encore des améliorations à apporter.
Clean place
Clean place. Easy to check-in. Communication is clear and in timely manner. Great accommodation overall.
2026年8月9日
Vrbo からの回答
Hi Phat,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
VRBO Customer Support Team
Paid too much money for the booking
Paid too much money for the booking, was listed as fishing heaven, but water was full of weeds. Had problems walking up and down the hill to unpack and then to pack car on leaving
2026年8月7日
Vrbo からの回答
Hi B R,
We recognize your concerns regarding your recent stay and platform experience, and we are committed to making this right.
Please contact us at help.vrbo.com/contact so we can check on this for you.
Thanks,
VRBO Customer Support Team
Beautiful house, great breakfasts!
The booking process was easy and Lynn was responsive to my questions. The house is beautiful, clean, and well-kept, and Lynn is an amazing cook - the breakfasts were delicious!
2026年8月19日
Vrbo からの回答
Hi Adam,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
VRBO Customer Support Team
Unreasonable management
Started on a positive note with an early check in allowed. The property has a great location to the hill and very close to the pool. Lots of stairs to get to the unit and within the unit but manageable. The unit itself is showing its age - screen doors require replacing, a broken vase in the corner, aging appliances with broken shelf in fridge etc. Overall a good stay until I received an email stating they had charged my credit card $100.00 for a key they claim they did not receive. I had left one set in the lock box and one on the kitchen counter. I know with 100% certainty both sets were left. They refused to credit the amount back. I will not be returning.
2026年8月1日
Vrbo からの回答
Hi Sara,
We take note of your feedback regarding your recent stay and platform experience, and we want to turn this around for you.
Please contact us at help.vrbo.com/contact so we can check on this for you.
Thanks,
VRBO Customer Support Team
Vrbo からの回答
Hi,
Thank you for sharing your feedback regarding property amenities and utilities, and we are here to support you.
Please contact us at help.vrbo.com/contact so our team can assist you further.
Thanks,
VRBO Customer Support Team
Customer service agents have no power
Customer service agents have no power. Multiple calls same issue. Issue was never resolved. Agents kept deferring to host who we were not able to contact.
2026年8月1日
Vrbo からの回答
Hi Brian,
We take note of your feedback regarding your recent support experience, and we are ready to assist you.
Please contact us at help.vrbo.com/contact so we can take a closer look at this for you.
Thanks,
VRBO Customer Support Team
Vrbo からの回答
Hi Danielle,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Vrbo better.
Thanks,
VRBO Customer Support Team
It Was simple and everything went well.
2026年8月21日
Vrbo からの回答
Hi Angele,
Thank you for your feedback. We’re glad everything went smoothly and that the process was simple. We appreciate you sharing your experience.
Thanks,
Vrbo Customer Support Team
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