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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Tried all of the products. Cost me me alot of money but Unfortunetly they wasn’t for me. When I phoned up today they wouldn’t even give me 25% back of my money. Disgraceful really to not do anything a... もっと見る

企業が回答しました

5つ星のうち5の評価

I have used several different cbd sellers and I find VSAVI the best, you get the right product and you get a good price too, in the past I have spent around £20 more per bottle on the same oil with ot... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazing service from Vsavi! Ordered my goods at 12-53pm Tuesday with normal free delivery, got email at 14-13pm saying goods were dispatched and they were delivered this morning Wednesday at 10-45am!... もっと見る

企業が回答しました

5つ星のうち5の評価

I wanted to find a 'healthier' option than using disposable vape. The liquids that Vsavi sell appealed to me as the ingredients are natural and I can choose the nicotine level I want. I had no idea wh... もっと見る

企業が回答しました

企業情報

  1. ビタミン・サプリメント専門店
  2. ・
  3. ベイパー専門店
  4. 電子タバコ店

当該企業による記述

Vsavi is a UK vaping brand and online store selling our own Vsavi e-liquids, along with vape kits, pods, coils and accessories, to adult smokers and vapers. For over 18s only. Our Story Vsavi started with one person's switch. Our founder, Greg, moved from smoking to vaping in 2012 and launched the Vsavi brand that same year, built around quality e-liquids and products he'd want to use himself. The company was incorporated in 2015, and Vsavi is still a family business today, run day to day by a small UK team. Our Mission We want vaping to feel like a considered choice, not a compromise. That means carefully developed e-liquids, well-made hardware and clear, honest product information. Whether you're switching from smoking or you've been vaping for years, our team is happy to help you find the right flavour, nicotine strength or device. What We Offer Our own-brand e-liquid ranges include: - Vsavi Platinum: available in 10ml, 30ml and 50ml packs, with 10ml strengths of 1.8%, 1.2%, 0.6% and 0% nicotine, in a choice of tobacco, menthol, fruit, dessert and drinks-inspired flavours - Vsavi 100% VG: a high VG range in 10ml, 30ml and 50ml packs - Nicotine salts: a dedicated nic salt e-liquid range - Shortfills and nicotine shots: larger bottles you can mix with a nicotine shot to reach your preferred strength Alongside our e-liquids, we stock vape kits, cartridges, coils and accessories, including products from worldwide brands such as Aspire, IVG, Vaporesso and Smok. Important Information Our products are intended for adult smokers and existing vapers aged 18 and over. Many of our products contain nicotine, which is a highly addictive substance. Vaping products are not recommended for non-smokers. Get in Touch Call: 01733 555 555 Email: help@vsavi.co.uk Website: https://vsavi.co.uk


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

304件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.1

すべてのレビュー

(304)

過去12か月のレビュー数: 4件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Trustworthy supplier:)

(Edit) After issues in communication they have now reached out to resolve, they had sent me some emails that ended up in spam so check spam if waiting to hear from them, thank you Ruth

2023年9月13日
VSAVI ロゴ

VSAVI からの回答

Thank you James for taking the time to write your review. Delighted we have sorted out the issue.

5つ星のうち5の評価

Vsavi vape

Speedy delivery ,,really pleased with vape and it charges really quick .no problems at all unlike other vapes ,,chemical free ,well happy with the product even my mum is getting one to quit smoking ,,

2023年7月23日
VSAVI ロゴ

VSAVI からの回答

Thank you Paul for taking the time to write your review. We are glad you are happy with the product and service provided.

5つ星のうち1の評価

Order not sent, been ask to call a number that they don't answer.

After I had placed my order, and past the due delivery date given when placing the order, I received a text asking me to call them regarding my order. I called straight away, and no one picked up. I then decided to send them an email, on their customer service email address given on their website, to ask them to cancel my order if it hadn't been shipped yet.
Two days later I receive another text asking me to call them. Again, I call them, but no one picks up. I then resend an email asking them to cancel my order. Both email have been left unanswered, and the order still hasn't been received.
When I place an order, I don't want to have to chase, and have to call a number that no one replies to. The text also mentions that I can click on "Chat" which is nowhere to be found. The text didn't mention what the issue was but simply that I had to call. Maybe next time try and first before asking your customers to call you.

2023年7月23日
VSAVI ロゴ

VSAVI からの回答

Thank you for taking the time to write your review...We are sorry you are not happy the service provided. Customer service will contact you regarding the issues you have had.

5つ星のうち1の評価

I still haven't received the CBD oil…

I still haven't received the CBD oil pack I ordered

2023年7月2日
VSAVI ロゴ

VSAVI からの回答

Thank you for taking the time to write your review. Customers can contact customer service if there is a problem with delivery. They are always happy to help resolve any issues.

5つ星のうち5の評価

Great products and service

Great products at great prices made easy to purchase online and delivered quickly.

2023年6月30日
VSAVI ロゴ

VSAVI からの回答

Thank you Susan for taking the time to write your review. We are glad you are happy with the products and service we provided.

5つ星のうち5の評価

As always

As always, it is what it says on the bottle, and good value and quality

2023年5月10日
VSAVI ロゴ

VSAVI からの回答

Thank you Caroline for taking the time t write your review. We appreciate your comments.

5つ星のうち5の評価

Great thanks.

2023年4月12日
VSAVI ロゴ

VSAVI からの回答

Thank you Jason for taking the time to write your review. We appreciate your comments.

5つ星のうち5の評価

Great stuff

Great stuff, Thank you

2023年3月13日
VSAVI ロゴ

VSAVI からの回答

Thank you James for taking the time to write your review. We appreciate your comments.

5つ星のうち5の評価

Exceptional customer service

Exceptional customer service, I am very satisfied
Many thanks to Ruth, who is very professional, understanding and supportive!!!
I recomend VSAVI

2023年3月1日
VSAVI ロゴ

VSAVI からの回答

Thank you Lina for taking the time to write your review. We are glad you are happy with the service provided. Your comments are very much appreciated.

5つ星のうち4の評価

Sorry

Sorry, but I haven't used this product long enough to be able to evaluate it objectively

2023年2月2日
VSAVI ロゴ

VSAVI からの回答

Thank you for your comments.

5つ星のうち4の評価

lushious liquid, infuriating bottles

I got 30ml each of the 100% VG Toffee Caramel Choco and Coconut Delight from the Gourmet range. Both e-liquids are lushious, and perfect for my taste. Vsavi sent them straight away and they arrived the next day. The containers, on the other hand, are a nightmare. The liquid came in 6 10ml bottles, so a lot of boxes, leaflets and single-use plastic. Plus the bottles are so hefty they can't be squeezed manually - I'm having to use a pair of pliers to squeeze the juice into the tank. I've had bottles of thinner plastic all the way from ECblend in the States which easily survived the shipping. So a bit of wriggle-room for improvement there - but the juice really is lovely.

2023年2月9日
VSAVI ロゴ

VSAVI からの回答

Thank you for taking the time to write your review. Your comments are very much appreciated.

5つ星のうち2の評価

Vsavi are usually great…

Vsavi are usually great but on this occasion my order is nearly a week late and still nothing.

2023年1月14日
VSAVI ロゴ

VSAVI からの回答

Hi thanks for taking the time to write your review. I am sorry you are having problems with your delivery. Customer service is happy to help with any delivery issues you have had.

5つ星のうち5の評価

excellent service

everthing i have purchased from VSAVI all products have been very quick delivery, arrived safe , very happy with my items, excellent service all round

2022年12月14日
VSAVI ロゴ

VSAVI からの回答

Thank you Dawn for taking the time to write your review. Your comments are very much appreciated.

5つ星のうち1の評価

Frustrating experience for a product that’s meant to relieve stress

2nd order in a row that the products have been out of stock. You get a text for you to call in, rather than them having the courtesy to call you. Then the people on the phone wonder why you don’t have your order number to hand. First call they said half my products weren’t in stock so I asked for a refund which I never received, then a week and a half later I get another text and the other two items are now also out of stock. So they cancelled my order and I did receive tue full amount back.

2022年11月15日
VSAVI ロゴ

VSAVI からの回答

Hi Jane

Thanks for taking the time to write your review.

We are sorry you did not have a good experience when ordering from us.

We do contact customers in the first instance by phone if the product is out of stock. A text message is sent if there is no reply to the phone call. An email is also sent.

It can sometimes take several days for customers to get back to us.

We always issue refunds as soon as payments are settled. We are glad you have now received your refund.

5つ星のうち1の評価

Did not deliver

Did not deliver. Had to chase and was told they had tried to deliver and would redeliver at my cost. I was here all day when they claim they tried to deliver.

2022年11月3日
VSAVI ロゴ

VSAVI からの回答

Hi Peter
Thanks for taking the time to write your review. We are sorry you had some problems with the delivery. The courier company tried several times to deliver your parcel and could not gain access. Your parcel has now been delivered.

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