W1 Virtual Office レビュー 31

W1 Virtual Office からの回答

2026年3月5日

Dear Mehmet Okmen,

Thank you for your review. Feedback is always welcome, although in this case it may help readers if a little more context is added.

You first contacted us via our business WhatsApp on 24 February. After approximately 25 messages, you informed us that you had decided to use another provider. We wished you well and the conversation ended.

On 26 February at 12:10, you contacted us again to say you would like to proceed after all. After a further 61 messages, you subscribed to our VO Scan Monthly package (£20.83 excl. VAT per company) for two companies. The product description clearly explains that this service provides mail scanning and forwarding by email.

Our team responded to your messages throughout the process, including late evening on Friday (22:10) and again on Sunday, as we try to be as helpful as possible when new clients are onboarding. In total, 165 WhatsApp messages were exchanged.

After completing the required KYC biometric identity check, AML compliance checks and address verification, your account was activated and a welcome email was sent on Monday at 15:01.

At 15:33 the same day, 32 minutes later we received a message requesting cancellation because the scan to email service was not what you wanted, despite this being the exact service purchased. You also mentioned that document tracking was important. For clarity, postal mail in the UK is only tracked if a tracked postal service is used. Standard post has never been trackable, regardless of provider.

We processed your cancellation immediately. As explained at the time, the first month’s subscription is non-refundable once AML/KYC checks have been completed, as these external checks incur real costs. This is also stated in the confirmation email issued when subscribing. If cancellation is requested before checks are carried out, we are always happy to provide a full refund.

Our final WhatsApp message simply said:

“Many thanks, we wish you all the best.”

In your review you mention that communication was cut off because you could not message us again on WhatsApp. However, we remain reachable via email, our main telephone line, our website contact form, Google messaging, and as demonstrated LinkedIn, where you later contacted our Managing Director.

After 165 WhatsApp messages, onboarding checks carried out over the weekend, and a cancellation request 32 minutes after activation, we felt the matter had reached a fairly natural conclusion.

We nevertheless wish you the very best and hope you find a provider whose services better match your expectations.


Kind regards,

W1 Virtual Office

W1 Virtual Office からの回答

2025年12月18日

This is such a lovely review, thank you very much! We are so glad you are pleased with our service.

W1 Team

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2025年12月18日

Thank you so much Karem, so pleased you are happy with the service.

W1 Team

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2025年12月17日

Thank you for your continued custom, Taiya! We are so glad you are happy with the service.

W1 Team

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2025年12月17日

Thank you for your lovely review, Lucy.

W1 Team

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2025年12月17日

Thank you, Tom. We are so glad you chose us and are happy with the service.

W1 Team

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2025年12月17日

Thank you, Juiana for this feedback! We will pass your kind words on to Laud and Mark.

W1 Team

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2025年12月17日

Thank you, Ray, for this wonderful review.

W1 Team

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2025年12月17日

Thank you so much for booking with us, Charles!

W1 Team

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2025年12月17日

This is such a lovely review, Emma, thank you. We are so glad you're pleased with the service.

W1 Team

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2025年12月17日

Thank you so much for this lovely review, Philip.

We are so glad you're happy.

W1 Team

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2025年12月4日

Thank you so much, Nataly. What a lovely review! We are so glad you would recommend us.

W1 Staff

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2025年12月4日

What a lovely review. Thank you so much, John. We will pass your kind words on to Mark & Laud. Thank you for your recommendations, we truly appreciate it.

W1 Staff

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2025年12月4日

Thank you for this lovely review, Alessandro. We are happy to have provided you with an efficient service.

W1 Staff

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2025年12月4日

Thank you so much for your kind words, Mohammad. Welcome aboard!

W1 Staff

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2025年12月4日

Thank you so much for this lovely review, Tanzeel. We are so glad you found our staff to be so helpful. We look forward to working with you again.

W1 Staff

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2025年12月4日

Thanks so much for your kind words, Lyla.

W1 Staff

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2025年12月4日

Thank you so much for your lovely review, Shanade.

W1 Staff

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2025年12月4日

Thank you so much for your kind words, Claire. We are so glad that you are happy with your experience, and thank you for mentioning our lovely staff! We are grateful to have you with us.

W1 Staff