Walk in Showers and Baths Ltd レビュー 

Walk in Showers and Baths Ltd からの回答

2019年1月11日

Jay

This is a lovely compliment, Thank you. I do hope your friends and family feel they can come to us anytime. Do tell them to let us know you had referred them and we will send you a complimentary gift.
Thank you
Customer Services
WISAB

Walk in Showers and Baths Ltd からの回答

2018年12月30日

Tony

WISAB have not been alerted to any issues regarding your installation. It is more appropriate for you to report any problems arising from your installation direct to WISAB by phoning and informing us of your problem. This way your query can be dealt with quickly and appropriately. If you would like to report your fault by calling a member of our team we will happily investigate this for you.
Thank you
Customer Services
WISAB

Walk in Showers and Baths Ltd からの回答

2018年12月29日

Mr & Mrs Beal

We are sorry to hear of your disappointment yet pleased your problem was resolved at the time. Unfortunately there was no request made yourselves as to which gift card you would prefer. It was after all a gesture of goodwill. You are correct that 3 separate gift cards were posted out to you, but it was only the 3rd one (which was finally sent signed delivery) that you received.
We did replace this gift card for you once you stressed that you don't shop in the Co-op, hence the exchange for a M&S gift card. The Co-op gift card was valid for £100 as this was checked by our accounts department on receipt back to us, so unsure why it appeared to you as invalid.
Our team always try and provide a friendly and helpful service. If for any reason you feel you did not receive a warm reception, it is always best to report this to us directly where it can be investigated. We always appreciate positive criticism to enable us to improve our services.
Thank you
Customer Services
WISAB

Walk in Showers and Baths Ltd からの回答

2018年12月29日

Mr Barry Brown

Thank you for your time and very kind words. It is our pleasure. Thank you for giving us the opportunity to come into your home and provide our services to you.
We hope you have many happy years to come bathing in safety.
Thank you
Customer Services
WISAB

Walk in Showers and Baths Ltd からの回答

2018年12月29日

Mr Ralph Brown

Your kind words are very much appreciated and humbling. Thank you so much for your time in writing this review. We are so pleased we were able to fulfill your requirements and needs. Most importantly you are now bathing safely and feeling a lot more confident using your bathroom adaptation.
Thank you
Customer Services
WISAB

Walk in Showers and Baths Ltd からの回答

2018年12月28日

Mr Peter Bartle

Thank you so much for your lovely reply. It is very kind and considerate of you to make the time in placing this rating of our Company. It is always a pleasure to have such wonderful and genuine Customers like yourself who put themselves out to say something very nice for future customers to see. Hopefully this will give them the reassurance and confidence to contact our Company with the hope and intention of having their bathroom adaptation installed by WISAB.
Thank you
Customer Services
WISAB

Walk in Showers and Baths Ltd からの回答

2018年12月28日

Mr Donaldson

On survey, installations are given an estimated time frame in which to complete. This is a realistic and idyllic time frame. Unfortunately certain factors can prevent this from happening. It is the Company's intention at all times to keep within these time frames as not only does it cause inconvenience to the customer but there is an additional cost implication to the Company which is never imparted onto the customer.
You are correct that the installation took much longer than anticipated and as a means of an apology Mrs Donaldson received a large bouquet of interflora flowers and an amount of money in the form of a cheque was sent to you as a gesture of goodwill which you kindly accepted at the time along with a completed customer satisfaction form.
Your installation was quite some time ago and we have not heard from you directly until now. Any future concerns you have can be sent directly to our Customer Services where it will be dealt with promptly.
Thank you
Customer Services
WISAB

Walk in Showers and Baths Ltd からの回答

2018年12月29日

Mrs Marshal

We are very sorry to hear you are unhappy with our service.
You are correct when you say your bath end panel was not delivered along with your bath on day of installation. Unfortunately there is an element of human error thats unforeseen which resulted in your bath end panel becoming separated from your bath during delivery. The installer did inform us of this and one was posted out to you. I believe you also received a gift voucher as a means of an apology for the inconvenience. If you had advised us that you were having trouble fitting this end panel we would have certainly instructed a handy man. These end panels are a push fit so unsure what the brass screws were used for.
It's unfortunate the carpet fitters thought it was of our installers who had fitted the end panel.
If you experience any problems relating to your installation then please do not hesitate to inform us directly to allow us an opportunity to deal with the matter.
Thank you
Customer Services
WISAB