Wamos Air レビュー 205

Both flights Wamos Air said they didn't have gluten free food for me. We had to show them our booking to proof it was requested because they acted like it was our fault. The crew hardly spoke English so they had trouble understanding us but they were very snobby. On the first flight after a lot of discussing I was finally given a gluten free meal but I was guilt tripped that it was from a crew member. On the way back I was offered a bag of nacho crisps. Perth to Auckland flight is over 6 hours long.

Had return flight from Perth to Auckland on 6 th Jan 2023 … was like being in a sauna the poor lady next to me over heated and was sick on her flight back seats look nothing like what was on the website … Not what I paid for !!! Air New Zealand planes are way nicer and more comfortable how could you down grade us Air New Zealand sooo disappointing on the airline you choose to represent you guys to and from Perth .

Will be looking at other airlines to travel to Perth after this experience in the near future , Unfortunately not looking forward to our trip this august 2023 was thinking we would be flying Back with Air New Zealand but nope found out still with Wasmo Air after receiving our booking am dreading it 😞 as don’t have money to change our flights ..
Unless you’re in business class the flight is horrible !!!

AKL - PER (4 March 2023).

Booked Air NZ but with the extension of the summer arrangement the flight was eventually operated by WAMOS. To provide some balance to the other reviews I found them to be quite a pleasant crew and the aircraft was good. These services still seem to be catered by Air NZ so those rubbishing the food offering aren't really fairly reviewing the operator.

Some things to be aware of are that the entertainment system is not Air NZs. It had a lot of good content in English but unlike Air NZs IFE you lack the ability to order food and drink.

The air conditioning as others have mentioned was my only real gripe. Boiling hot during boarding, cold after engine starts, boiling again airborne, frozen after the meal and had to wrap up in blankets.

But overall they're doing a good job and are proving very reliable while Air NZ sorts is aircraft availability.

Our Air NZ overnight service from Perth to Auckland was replaced by a Wamos operated flight. I was wrong to not get a refund when it was offered when the flight was no longer run by Air NZ. I was also wrong when I trusted Air NZ when I was told how good Wamos was and how well we would be treated. I was also wrong when I ignored the bad online reviews for Wamos. Air NZ, you have really disappointed us. The plane was very cramped... in business class! The aisles were narrow. I had to turn side on to enter the cubical and I am a small person! The plane shook terribly on take off and landing. I thought I was in a cesner! The headphones were not noise cancelling. The seat squealed when adjusted. The previous passenger's rubbish was in the foot hole. The seat felt like it was more narrow than premium economy on QANTAS. The screen did not adjust to suit angle of the eyes. There were no air outlets. It got very hot during the flight to the point where passengers were fanning themselves with the safety card. The reading light did not work. There was no choice for dinner. There were no beverages with dinner - none. Not even water! There was no tea or coffee offered after dinner. This is in business class. During the night the cabin crews social conversations could be heard well keeping us awake. There was no breakfast meal just a very small greasy pastry! It was served in a rush 30 minutes before landing. No tea or coffee was offered for breakfast.

For business class service this was extraordinarily poor. I would expect that from basic no frils airlines. I have flown all classes before and this was the worst business class flight ever. The other domestic economy flights operated by Air New Zealand were far better. We feel unfairly and very badly treated. We were happy that we were returning home with an Air NZ flight... but wait! No! We have been bumped off to Wamos again and down graded to economy with less than a month's notice. We wanted to cancel and get a refund but we couldn't afford to pay formnew flights with another airline at such short notice. We tried three times by phone and twice by email to get some satisfactory result. But Air NZ were unhelpful. We won't be flying Air NZ again and therefore probably not coming back to NZ until other airlines offer direct flights.

Worst experience ever. The seats felt like hard plastic school chairs with a line of vinyl on them. The crew were snobs. And no one could understand a damn thing the flight attendant was saying over the intercom. The food was disgusting and the movie/TV selection was seriously lacking. I'm also convinced that the 5-star reviews for this airline are fake. There's no way people are having a good experience on Wamos. We were expecting AirNZ to charter us from Perth to Auckland. This second rate airline is not what we paid for.

Flew Auckland to Perth with Wamos air. Although it seems to be an older plane, it was pretty good with updated seats and entertainment system.
The staff were amazing, very helpful, friendly and made the flight a good experience

Late leaving Auckland, with no explanation for delay.
Horrible food,over hot aircon, movies that were great in 2008 -no music.
As a kiwi who flies to Perth regularly in future will fly with Qantas next time -shame on you Air NZ this isnt what we paid a fortune for.
Return flight was like a swedish sauna-even after asking hostess to turn the heat down.

About 4 weeks before we were due to fly to LA with Air New Zealand from Perth, we were told that our Perth to Auckland leg (and the return) would be with Wamos Air. I have flown extensively and had never heard of the airline, so immediately jumped on here and other review websites to see what they were about. The reviews were terrible, and I started having nightmares about what these flights were going to be like, to the point of considering losing $4000 to cancel our holiday altogether. After speaking to some other experienced travelers who talked me off the ledge (so to say), I gritted my teeth and got on the flight with my mum and daughter. To say we were pleasantly surprised is an understatement. The crew were professional and welcoming, the seats were comfortable, and the flights were 2 of the smoothest we have ever done. The entertainment was a bit low on options (no games, much to my daughter's annoyance), but not terrible. We were nervous that we would not be seated together or not be able to choose our seats, but about a week before we were due to leave, we were able to log in and choose them. They even had a maintenance officer onboard who was able to remove my daughter's screen to remove a broken headphone jack from the port 10mins before we were due to takeoff.

This is a real disgrace for modern aviation. Originally booked our flights to Cuba with Air Europa. When we arrived at Madrid we expected to board the modern Dreamliner of the fleet that is advertised at the Air Europa website. Instead, we found out that we have to fly with a wrecked A330 of an airline we never heard before, Wamos Air. They operate the flight from Madrid to Cuba on behalf of Air Europa.
Unfortunately we had to fly both outbound and inbound with the same carrier and plane. So the experience was the same both ways:
1. the most rude aircraft crew you can ever imagine. they dont respond when you call via pressing the button and dont you dare ask for some water outside the planned service time. they wont give you any. In fact some of the hostesses were even annoyed by me asking twice for some water.
2. Food served is below average. its adequate only to keep you from starving. During a 9 hour flight they serve only one meal (for free). then if you want to purchase something else, you can only do so during what they call "Bistrot open hour". which is one hour several hours after the mean has been served. Why an airline that wants to make money from selling snacks and beverages only operates the bistrot for 1 hour, its something i will never understand. Plus they end up with lots of starving and thirsty passengers
3. The entertaintment system software is so buggy that during the outbound flight kept crashing. if you rely on it to spend your in-flight time, then you better bring a book or a tablet with you
4. Seats are among the most narrow and less comfy you will experience. the plane is super old and modern comfort is an unknown word for them
5. seat selection costs $15 so if you plan to sit with friends and family you better be prepared to pay for it.

i could keep on writing...but its pointless. Wamos is a reason to start again crossing the atlantic with boats. Make sure that when you purchase inter-atlantic flights with Air Europa you wont end up with Wamos. It was a 1500 EUR ticket that was booked several months ago. Worst value for money decision ever made.

After a four and half hour delay at Gatwick to Cancun, finally we took off on a replacement airbus aircraft from Wamos. Generally the service was OK, seats were a bit uncomfortable for a 10 hour flight, but the flight attendants did their best with some TUI staff onboard. It was a packed flight. Reading some previous reviews I was expecting far worse. Some suggestions to future passengers. Take a few movies with you, as the movie choices were quite limited. Plus other things to occupy yourself. Take some snacks as the egg sandwich at the end of the flight fell well short of a second meal. Take a cushion or head rest too. We had a long delay in Cancun at the baggage carousel. Also, due to the one motorway down to the resorts it took another 2 hours by coach because the traffic and roadworks was terrible. So after travelling 24 hours door to door, it was a very long day. Because we were all delayed by over 3 hours, we will be entitled to compensation. Actually, I have to say TUI has been quite good at paying the compensation which was just over £500 per person. As an update we flew back to Gatwick on the TUI Dreamliner and difference was incredible. Better seats, service, food and movies.

I'd give this airline 0 stars if I could. We were moved onto Wamos Air by TUI after they had 'maintenance problems'. This seems to happen far too often and they clearly charter Wamos because it is cheap. We had paid for Premium on TUI Airways but Wamos only had economy seats. Refunding the premium paid does not make up for this. I travel a lot and this was the worst flight I have ever been on.
To start with we were over 3 hours late taking off...no explanation given. We later learnt it was because a passenger had been taken ill. (Earlier in the year we had travelled with a different airline and had been delayed due to a passenger falling ill. The pilot had kept us fully informed as to what was happening and the cabin crew provided drinks: that is good customer service).
The plane was uncomfortable with tiny seats cramped together. You couldn't move without knocking into the person next to you. The leg room was non-existent. The seats had virtually no padding so even though it was an overnight flight sleep was impossible. There were only 3 toilets for the whole plane (the one at the front being reserved for the TUI staff who were occupying the limited business section). There was no effort to clean/ replenish toilet paper so you can imagine the state by the end of the flight. The food was fine as this had been provided by TUI. There was no entertainment system as such. You had to download their app. I tried to do so but it wouldn't download. When I asked for help, she shrugged her shoulders and made no effort, just walked on. The crew in general were unhelpful and surly. They clearly spoke English but just could not be bothered to make the effort. They were clearly unhappy but it is their job to help and make the passengers' journey enjoyable. Lights were switched off almost as soon as we had taken off and we had to ask for them to be switched on again (it was only about 9pm). There were supposed to be TUI crew on board but we saw no sign of them during the flight.
TUI clearly use Wamos because they are cheap. We took the TUI flights as part of a cruise package. Never again. The cruise part was fine and my advice would be: if you want to go on a Marella/TUI cruise, then book the cruise only and make your own travel arrangements. It'll cost more but at least you won't have you holiday spoilt by TUI Airways.

TUI replacement flight TOM092 from London to Cancun on 29.12.22.
Amazing service. Staff very helpful. No issues changing seats. Food standard. Drinks not a problem. The crew always smiling and accommodating. I only feel sorry for them seeing the state of the plane when the passengers left. Please collect your own rubbish.

Just completed our Wamos air flight fro. Auckland to Perth and must say it was a great experience. Staff were exceptional,food was good but entertainment selection was a bit poor

I was scheduled to fly on Air New Zealand from Auckland to Perth recently but, due to it being the busy holiday season, was changed to Wamos Air by ANZ. Apart from a very professional, hard working crew on board, it was an unpleasant experience. The aircraft was old with small, hard seats and the flight entertainment pretty dismal. It was also ridiculously hot inside the cabin, and with no personal air vents available, this resulted in many restless, disgruntled passengers. Unfortunately too, the food was very far below ANZ’s standards. Main meal was a couple of chunks of chicken with a few black beans, white rice and an arbitrary teaspoon of salsa. 2nd meal I didn’t touch because it smelled so bad. It comprised some sort of white meat slathered in what might have been melted cheese and surrounded by a soggy white bun. I will avoid Wamos Air at all costs in the future.

TUI Dreamliner did not arrive. Shortly before takeoff we discovered that we were soon to have an experience like no other, hosted by the infamous Wamos Air. My wife was very concerned as she is not the best flyer and we had paid for better seats on the Dreamliner. I was not worried. We were still towards the front so I suggested that perhaps we would still have nicer seats.

I can confirm we did not have nicer seats.

I may even go as far as to say that we did not have seats. They were more like small torture devices designed for an averagely sized 11 year old. I am normally very happy to plug in to a film or the Nintendo switch and zone out for 10 hours. However the space was an issue. I lost count of the number of times my elbow was attacked by a passer by in the isle. There were also no charging points. Absolute disaster. The plane also strongly resembled the car from the inbetweeners except for the fact that both wings were the same colour.

Crew were nice, food was fine, strong landing from the pilot, well played.

Would not recommend.

Absolutely shocking customer service had a flight attendant roll her eyes tut and physically say while laughing “I don’t care” when asking as a nervous flyer if I was allowed to sit next to my partner as they messed up the seats after I paid to choose them. No food served instead a small pot of Pringles and a cup of water shared from a bottle with other passengers. We did not choose to fly with this company and sure as hell would never again.

Just awful. Flighf was delayed 3 hours, but they couldn't even bd bothered to tell anyone - so saf in the gate waiting for information for 2 hours. On an 8 hour night flight, 5 hours were spent serving Inedible food and one drink (hint: cheese that is liquid is NOT food). No blankets, no pillows, no entertainment. The aircon was horrible too. Do not use thus airline under any circumstances.

The reason being a 1 star and not less speaks for itself as follows.
We were due to fly TUI Dreamliner for the umpteenth time. TUI have been having huge issues with their “ technical issues” that the use Wamos for a replacement flight. Step onboard a Wamos flight and it is immediately apparent it is not a Dreamliner. No screens to watch movies and listen to music etc. No charging points onboard… so if you are delayed at the airport and using your devices once you’re onboard you have no means of recharging. TUI crew are there only to help serve food and the duty free trolley other than that they are none existent. Outward flight meals the chicken past… only choice was bearable… on the other hand the egg sandwich before landing was a joke we honestly thought it was April fools day. Needless to say lots of sandwiches not taken up. Ran out of tea and coffee.

We flew Manchester to Cancun 6th December…. at resort now and hoping that as the song goes… all I want for Christmas(TUI) is a Dreamliner flight home as what we booked for and nothing less.
Like many on here TUI have lost customers and need to get their act in order or is it they are in that they just like the paying customer to accept changes and not get what they paid for.

Such an amazing flight - Yes the aircon made the flight very cold, but we were given m&m jackets to keep us warm! This was a great touch.

The seats were tiny, but don't blame the airline for your overeating in Cancun.

The pilot was a female - (named Kim), and she was fantastic.

London-Orlando return flights. Late both times. Dirty (spilled coffee in seats, rubbish in seat-back pockets, etc), rickety plane, atrocious food, which incuded a cold, clingfilm-wrapped ham-and-petrified-cheese sandwich which appeared to have been made days prior. The service cart came by exactly 2 times in 10 hours, leaving passengers thirsty. Avoid, avoid, avoid!