Warehouse Fashion レビュー 

Warehouse Fashion からの回答

2025年2月20日 に更新

UPDATE: Thank you for sending this over.
When a return is made, it is fully our customers responsibility to ensure items are returned to the correct sellers and I can see for this return, you have sent the item to an incorrect address. Due to this, the seller of the item is unable to offer a refund on it until we can confirm the incorrect seller you returned the item to has forwarded this to them. We have provided responses to your emails and have tried to have the item located and forwarded for you, but the delay with this refund being issued is directly due to you returning this to an incorrect seller. The seller of the item is under no obligation to provide refunds on items not returned to them and if the item can be located, we will request for a late return to be accepted so a refund can be issued.
For any future returns, please ensure the instructions on our returns portal that are provided for each item are followed to avoid issues with refunds being processed.
If the item is located, we will ensure to inform you of this and will be able to advise further.

Thanks - Dean

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Good morning Lana, thank you for taking the time to leave a review regarding your recent experience with our brand. I’m really sorry to hear you have been trying to contact us in regards to your refund which hasn't been received yet and getting no response.

I have requested more information from you through Trustpilot so I can locate your order and have a look at what is happening - Devon

Warehouse Fashion からの回答

2025年2月3日

Hi Bella

Thank you for this review, I'm sorry to hear there has been a delay with your refund being processed.

As per our returns policy, due to the volume of returns received, we ask to allow 15 days for all return sent to reach us and be refunded. Returns are delivered to us in batches and tracking updates may be incorrect due to this, and the returns team do need time to process any parcels received.

Please be aware, Resolver is only a contact platform and provides contact with our advisors like our other contact avenues, and they will be happy to look into this for you through this.

Have a lovely day - Dean

Warehouse Fashion からの回答

2025年2月3日

Hi

Thank you for this review. The positive reviews on our account are genuine and these are verified by TrustPilot.
Advisors on our customer service team may be mentioned in reviews and we do pride ourselves on providing a great service.
Further to this, we are UK based company this is stated on our website terms and conditions.

If you have an order with us, you are welcome to reach out to our customer service team about this and they will be happy to assist with it.
https://www.warehousefashion.com/pages/informational/contact-us

Have a great day - Dean

Warehouse Fashion からの回答

2025年1月28日

Bonjour Christelle, merci d'avoir pris le temps de laisser un avis concernant votre récente expérience avec notre marque. Je suis vraiment désolée d'apprendre que vous rencontrez des problèmes avec votre retour.

Veuillez noter que vous disposez d'un délai de 28 jours à compter de la date de livraison de votre la commande renvoyer afin d'obtenir le remboursement. Si vous avez besoin d'aide concernant votre la commande, s'il vous plait contacter notre le service client et ils se feront un plaisir de vous aider.

Notre équipe le service client est joignable sur plusieurs plateformes 7 jours sur 7, et le lien ci-dessous vous fournira nos coordonnées : https://www.warehousefashion.com/pages/informational/contact-us

Cordialement - Devon

Warehouse Fashion からの回答

2025年1月23日

Bonjour,

Merci d'avoir pris le temps de laisser votre avis et de partager vos commentaires avec nous.

Nous apprécions tous les commentaires de nos clients et les utiliserons à l'avenir pour pouvoir mettre en œuvre tous les changements nécessaires afin de pouvoir fournir le meilleur service et la meilleure qualité possibles à l'avenir.

Merci
Aimée

Warehouse Fashion からの回答

2024年12月20日

Good afternoon, thank you for taking the time to leave a review regarding your recent experience with our brand, I'm really sorry to hear you feel we haven't been very helpful.

Your feedback is very important to us and we will pass this on.

Take care - Devon

Warehouse Fashion からの回答

2024年12月10日

Good morning Claire, thank you for taking the time to leave a review regarding your recent experience with our brand. I’m really sorry to hear you are having trouble with your returns.

Our customer service will be more than happy to help you with this, they can be contacted on a number of platforms 7 days a week, on numerous platforms and the link below will provide our details: https://www.warehousefashion.com/pages/informational/contact-us

Take care - Devon

Warehouse Fashion からの回答

2024年12月6日

Bonjour Magali,

Merci d'avoir pris le temps de laisser votre avis, je suis désolé d'apprendre que vous avez reçu votre commande dans une taille différente de celle attendue.

J'aimerais examiner cela de plus près pour vous, c'est pourquoi je vous ai envoyé un message ici sur Trustpilot afin que vous puissiez fournir votre numéro de commande et votre adresse e-mail.

Merci
Aimée

Warehouse Fashion からの回答

2024年11月13日

Good morning Kilian, thank you for taking the time to leave a review regarding your recent experience with our brand. I’m really sorry to hear you didn't receive the correct caps from your order.

I have requested further information from you through Trustpilot so we can look into this further for you - Devon

Warehouse Fashion からの回答

2024年11月15日 に更新

UPDATE – Thank you for further details.

The order number you have provided is not linked to our website. Our order numbers will begin DUX followed by 9 digits - EG; DUX123456789
The email address you have provided is also not being recognised, so I'm unable to locate any recent orders.

We would encourage you to reach out to our customer service team if you need help returning these Boots. Our contact page can be found here - https://www.warehousefashion.com/pages/informational/contact-us

Take care.
-Stacy

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Hello Yvonne,

Thank you for taking the time to leave your review. I am sorry to hear you received your boots and these were not as expected, certainly not the experience we want for you when shopping with us.

I would like to take a look into this for you, as such I have sent you a message here on TrustPilot so you can provide your order number and email address.

Thank you
Aimee

Warehouse Fashion からの回答

2024年11月6日

Hi

Thank you for this review, I'm sorry to hear your item didn't fit as expected. Where there is a believed fault with an item or its sizing, we ask to be made aware of this before the return is made so we can ensure a correct refund can be issued.
Our customer service team are available at all times to assist with any queries you may have and you can find all our available contact avenues on our "Contact Us" page here:
https://www.warehousefashion.com/pages/informational/contact-us

Thanks -Dean

Warehouse Fashion からの回答

2024年10月29日 に更新

Hello Michelle, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.

I'm so glad to hear John was able to resolve your query quickly and left this a 4 star experience!

Kind regards and have a great day! -Millie

Warehouse Fashion からの回答

2024年10月29日 に更新

UPDATE: Thank you for sending this over, however, the order number you have provided is not our own, and I was unable to locate any orders or emails from yourself under the email address you have provided. We do have various contact avenues available and these are all shown on our Contact Us page here:
https://www.wallis.co.uk/pages/informational/contact-us

I've gone ahead and have sent you an email about this, please keep an eye on your inbox, spam and junk folder for this.

Thanks - Dean

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Hello Terry,

Thank you for taking the time to leave your review. I am sorry to hear you have not received your order, certainly not the experience we want for you when shopping with us.

I would like to help and take a closer look at this for you, so I have sent you a message here on TrustPilot so you can provide your order number and email address.

Thank you
Aimee

Warehouse Fashion からの回答

2024年10月25日

Hello Jane, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.

Please can you contact us here with your order date, payment method, total and email address used so we can get this payment located and advise further on this: https://www.warehousefashion.com/pages/informational/contact-us?srsltid=AfmBOormUchTnlD9bI2eneUzvSDCOsLEWMyaLsX3b7d8aTR1Kd5cpI9L

Kind regards -Millie

Warehouse Fashion からの回答

2024年10月11日 に更新

UPDATE: Thank you for sending this over.
I have been able to locate the duplicate charge and can confirm our Finance Team have already issued a refund on this transaction and this should show on your account by the 17th October at the latest, if not already. Please ensure the account used to place the order is being checked for this refund and allow until the given date for it to show on the account. It's also possible the transaction will be removed from the account if it was still "pending".

I have also resent the order confirmation for the order that was successfully processed so please keep an eye on your emails inbox, spam and junk folder for this too.

Thanks - Dean

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Hi Alia

Thank you for this review, I'm sorry to hear there has been an issue with placing your order, it is very unusual for a confirmation email not to be received and multiple payments to be taken.

So I can look into this further, please can you respond to the message I have sent through TrustPilot with your order details.

Speak soon - Dean

Warehouse Fashion からの回答

2024年10月3日

Hello E. McGill

Thank you for your review. I have replied to the review left on our Debenhams page, requesting further information.

Please reply the message off Trustpilot and I will be glad to look into this further for you.

Thank you
-Stacy

Warehouse Fashion からの回答

2024年9月24日

Hello Charlotte,

Thank you for the time to leave your review and experience. We value your feedback and will review this internally to ensure we provide the best possible service and quality for our customers going forward.

Unlimited Subscriptions do fall under our Terms and Conditions where changes can be made, including pricing without any prior notice.

Thank you
Aimee

Warehouse Fashion からの回答

2024年9月17日

Hi Kim

Thank you for this review, I'm sorry you feel this way about your recent order.

Our delivery timeframes are not hidden in our TCs and are shown on our delivery information page here:
https://www.warehousefashion.com/pages/informational/delivery

Further to this, when placing an order, the postage options show the delivery timeframes and it is our customers responsibility to ensure the postage service with the desired delivery timeframe is the one chosen during the checkout process. When an order is placed, a confirmation email is sent and we would advise checking your junk and spam folders for this. If a typo is made in the email address entered at checkout, this would account for the email not being received.
Our customer service team are always available to assist with any queries you may have:
https://www.warehousefashion.com/pages/informational/contact-us

Have a great day - Dean

Warehouse Fashion からの回答

2024年9月10日 に更新

UPDATE -
Thank you for further details.

The order number you have provided does not correspond with our order numbers. The email address you have provided is also not listed in our system, which means we have no orders linked to your details.

If a payment has been taken for this order, please reach out to our customer service team with your name, email and transaction ID, and they can escalate this to be looked into further.

https://www.warehousefashion.com/pages/informational/contact-us

Thank you
-Stacy

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Hi Kathleen. Thank you for leaving a review regarding your recent experience with our brand.

We appreciate all feedback, which helps us improve our service.

I’m sorry to hear about your enquiry regarding your order.

I’ve requested more information via Trustpilot; I will investigate this further.

Thank you.
– Andrew

Warehouse Fashion からの回答

2024年9月9日 に更新

Update - Thank you for replying with your order details.

I am so sorry for the issues with your two orders. I have contacted you via email to update you.

Thank you.
-Andrew.


Hello J.Harris,

Thank you for taking the time to leave your review. I am sorry to hear you have not received either of your recent purchases, this is certainly not the experience we want for you when shopping with us.

I would like to review this matter further, so I have sent you a message here on TrustPilot so you can confirm your order number and email address.

Thank you
Aimee