Warmies USA レビュー 153

Warmies USA からの回答

2025年4月14日

Hi JB, Thank you for reaching out and sharing your experience with us. First off, we want to sincerely apologize for the issue you encountered with your Axolotl Warmies. Quality and comfort are at the heart of what we do, and it’s disappointing to hear that your product was anything less than perfect.
To ensure we make this right, we’d like to send you a replacement Axolotl Warmies completely free of charge, so you can enjoy the cozy and relaxing experience you deserve. Please email us at hello@warmies.com with your order details, or reply directly to this message, and we’ll have that sorted for you as quickly as possible.
We take all feedback seriously and will review the incident with our production team to prevent similar issues in the future.
Again, thank you for bringing this to our attention. We value you as a customer and appreciate the opportunity to make things right. If there's anything else we can assist you with or if you have any further questions, please don’t hesitate to reach out.
Warm regards,
The Warmies Team

Warmies USA からの回答

2025年4月11日

Dear Brain,
Thank you for sharing your feedback about your Warmies. We’re truly sorry to hear about the issues you’ve experienced with your purchase, and we understand how disappointing this must be. Your comfort and satisfaction are our priority, and we'd like to help resolve this for you.
The time frame since your purchase may have impacted the materials, as natural ingredients like flaxseed and lavender can be sensitive to storage conditions over time. However, we'd love to take a closer look and provide a solution.
Could you please send us an email at hello@warmies.com with your order details and any additional information? Our team will review your concerns and work to ensure you're fully satisfied.
We appreciate your trust in Warmies and are committed to improving your experience.
Warm regards,
The Warmies Customer Care Team

Warmies USA からの回答

2025年4月4日

Thank you for reaching out and sharing your thoughts about your recent Warmies order. We truly value your feedback and appreciate the opportunity to address your concerns.
We understand your disappointment with the packaging and want to assure you that we’ve designed our shipment process with great care. Our decision to ship Warmies without additional plastic or paper wrapping is twofold:
Preservation of Product Quality: Warmies contain natural grain filling that is best kept free from plastic to maintain its integrity.
Commitment to Sustainability: We always strive for environmentally friendly practices, minimizing excess packaging wherever possible.
All Warmies are handled with great care and are exclusively fulfilled at our own warehouse to ensure the highest safety and hygiene standards. However, your concerns are important to us, and we’re sorry if any part of your experience left you disappointed. If there are any issues with the condition of your Warmies or if anything arrived damaged, please reach out to us directly—we’ll be happy to make it right.
Once again, thank you for bringing this to our attention. Your feedback helps us grow and improve, and we're always here to ensure your experience is a positive one. If you have any further questions or concerns, don't hesitate to contact our team.
Warm regards, Your Friends at Warmies

Warmies USA からの回答

2025年4月4日

Hi Jody,
Thank you for reaching out and sharing your experience with us. We truly value your feedback and want to apologize for any disappointment you felt when receiving your Warmies.
Our boxes are designed to provide the best protection for your Warmies during shipping, which is why we don’t use plastic packaging or additional materials, like tissue. This decision is intentional—not just to keep the natural grain filling safe from moisture—but also as part of our commitment to reducing unnecessary waste and being kinder to the environment.
That said, your experience matters to us, and we’re sorry if the presentation didn’t meet your expectations. If any of your Warmies were damaged during transit, please don’t hesitate to let us know. We’ll gladly look into resolving this for you right away.
If you have any other questions or concerns, we’re here to help. Just reply to this email, and one of our team members will assist you.
Thank you again for choosing Warmies!
Warm regards,
Your Friends at Warmies

Warmies USA からの回答

2025年3月31日

Hi Lisa,
Thank you for reaching out and sharing your feedback. I’m really sorry to hear that the promotional gift didn’t meet your expectations. I understand your frustration, especially if the items are not useful to you. That’s certainly not the experience we want for our customers.

We want you to be completely satisfied with your order, so I'd be more than happy to assist with an exchange for items that better suit your needs. Could you please provide more details about the order, and we’ll make sure to find a solution that works for you? Please reach out to hello@warmies.com

Again, I apologize for the inconvenience and appreciate your understanding. We’re here to help and want to ensure you have a positive experience with us moving forward.