WarmZilla レビュー 

engineer arrived in time and the service was professional.

fantastic service from start to finish. this is my second time using Warmzilla. I got a boiler from there 3 years ago and had such a good experience that i decided to get air con from them too. quality of service is as friendly as ever and their communication is nothing short of 5 stars. they helped me with all my questions as i wasn't sure about getting air con at first and the benefits of it but they didn't make me feel i was ever asking too much and even beat a cheaper quote i had from another company. process was straightforward and easy that even someone who isn't as technical like me could do it. Another seamless experience from the team and installer was wonderful and respectful of our home. I will recommend to anyone

I did not received the call to get a time window so we missed the first appointment, but we solved the problem in the next days. The Engineer was helpful quick and really friendly.
He also advice to ask for a carbon dioxide detector that should come with the new boiler.

Amazing service! I ordered a new boiler and it was delivered and fitted just two days later. The gas engineer was brilliant and highly professional, swapping my old system for the new one in a single day. They even offer a next-day delivery and installation option! Great company, thank you so much.

Nothing wrong with actual service and the company was very helpful.
Unfortunately for the 2nd year running , the booking date was not honoured and no call received to postpone visit.
It’s just the aggravation of waiting in and then having to chase up Warm
Zella the next day.
We need additional parts that have been identified by the engineer, so we will see how this goes when rebooked

Great experience from start to finish. Caryl was amazing with her customer service and the engineer was professional and helpful. Thank you so much! Would definitely recommend this company.

Abbi in customer service was really helpful and knowledgeable. The engineer was polite and time efficient. Would recommend this company to anyone.

I had a boiler service carried out. Really helpful and answered every question I had. Really happy with the service

I had a AC unit fitted and cannot thank the company and Engineer enough. i had fantastic service from the call centre especially Abbi who went out of her way to explain everything in great detail and ensure it suited my needs. The Engineer was polite and friendly and kept me updated on each step. highly recommend this compay

I had a boiler installation , work carried out was very speedy and professional. I would highly recommend

I had air conditioning installation and prices are unmatched and the service they provide is amazing from start to finish wouldn’t recommend anyone else

Great prices, kept fully informed about my boiler service. Friendly and professional would highly recommend

Really happy with the service from Warmzilla. Booking was straightforward, the engineer arrived on time and was friendly and professional throughout. The boiler was serviced thoroughly and everything was explained clearly, with no pressure or unnecessary extras.

Overall, a really easy and hassle-free experience. I’d definitely recommend Warmzilla and will happily use them again for future servicing.

We first used Warmzilla for a boiler installation, and thanks to the excellent service, they were the only one's we thouht of for an air con installation.

We wanted AC installed in our bedrooms, as it gets particularly hot upstairs in the summer, especially the summer we just had.

When we contacted them, they answered all our queries and filled us with confidence in their abilities with AC.

We had plenty of questions about where the units would go inside the house, how the pipework would be run, where the outside unit would need to be located, and whether the sytem would be noisy when used at night.

The team took the time to talk through what options would work best for the layout of our home.
They were reassuring, and we never felt pressured into making a decision.

On istallation day, the engineers arived on time, and checked the proposed positions for the installation with us before commencing work.

They kept us informed as the work progressed, made sure that we were happy with the work, and the finished appearance of the units.

They gave us a demostration of how the units worked, and answered our questions, making sure that we knew exactly how to operate them before they left.
They were very professional, and treated our home respectfully.

The difference the AC units have made upstairs has been fantastic. We can set the units to cool the bedrooms before we go to bed, and can even keep them on throught the night if needed as they are so quiet.

We even tested the heating function this morning as it was chilly, I am pleased to say that this feature also works great, and quickly.

I am writing this review, as Warmzilla has given us a fantastic service over this, and our past insatllation.

From our initial enquiry, to the completed installation, we have felt well looked after.

I highly recommend Warmzilla to anyone that is considering AC for thier home.

Absolute shambles.

It’s a shame to leave such a negative review because the people we dealt with were generally lovely when we could actually get hold of them, and the air conditioning itself is great. Unfortunately, WarmZilla’s processes and communication were astoundingly poor.

We ordered in June for installation around four weeks later. WarmZilla then called offering to bring the installation forward to within a week, which we happily accepted, only to call again and say the units were actually out of stock and move us back by a month.

As the new date approached, we were told the units were still unavailable and our installation was cancelled altogether. Then, silence.

After chasing, we were eventually told there was a nationwide shortage. I completely understand that shortages happen, particularly following unusually hot weather. What I don’t understand is why WarmZilla continued selling the same installations to new customers, with its website quoting dates around two weeks away, while existing customers who had already ordered couldn’t even get an installation date.

Had we known this at the outset, I would simply have gone elsewhere. By the time it became apparent how long we would be waiting, lead times with other companies had increased significantly, leaving us little choice but to stick with WarmZilla.

Eventually, we were told our unit was available and installation could finally go ahead.

The day before installation, the equipment unexpectedly arrived at our house despite us previously being told it would arrive on installation day. Luckily I happened to be home. The delivery driver arrived stressed because WarmZilla had apparently given him the address of a community centre miles away, where he had been sitting for half an hour before eventually being given our correct address.

Installation day then arrived. Our engineer was due between 8am and 11am, so we arranged our morning around being ready from 8am. By 11:05 nobody had arrived, so we started chasing WarmZilla and the engineer ourselves.

The engineer had no idea about our booking.

WarmZilla subsequently explained that the engineer apparently hadn’t realised they now had units available. Somehow, we knew our equipment was in stock and had literally had it delivered to our house, but the person booked to install it didn’t.

We then discovered that all the photographs and information we had already supplied to WarmZilla hadn’t been passed to the engineer either, so we had to gather everything again and send it directly to him ourselves.

The installation was rearranged for two days later. Thankfully, the engineer turned up, did a great job and the air conditioning itself is wonderful.

What really topped the experience off was what happened next.

After months of struggling to get updates from WarmZilla, the day after installation I suddenly received numerous emails followed by a WhatsApp message chasing me to confirm that the work was complete so they could get paid. Within hours, I was being reminded that they had contacted me multiple times and asked to confirm completion “as soon as possible”.

The sudden urgency when they were waiting for me so that they could be paid was quite remarkable.

Throughout the process, contacting WarmZilla had been incredibly difficult. Their phone line would direct us to online chat and then hang up, while online chat often seemed to have nobody available. At one point, the only way I could reliably get a callback was to submit an enquiry as though I were interested in buying a new system.

That probably sums up the experience.

A nationwide stock shortage is understandable and outside WarmZilla’s control. Offering installation dates without confirmed stock, failing to keep existing customers updated, sending a delivery driver to the wrong address, failing to tell an engineer about his installation, not passing him the information we had already provided, and then suddenly becoming extremely communicative when payment was due are not.

We could have tolerated the wait. It was the chaos surrounding it that made the whole experience so stressful.

I genuinely wish I had gone elsewhere. The finished product is great and the individuals we dealt with were pleasant, but based on our experience I would not use WarmZilla again. If you're reading this as a potential future customer, look at Boxt instead. We had a fantastic experience with them for our new boiler.

The fitter was ok but the trunking inside was poorly fitted. With an explanation that residential AC is a new thing and in commercial they don’t us trunking.
There was also a problem with electric connection. At one
Point he was going to connect it to a
13 amp plug!!!

I am very happy 😊

Boiler installation carried out. Kyle the engineer called ahead of time to inform me the time he was arriving. Him and the other engineer were very friendly and efficient. Few hours and the house was nice and warm. They left the house spotless.

I was really impressed with the service I received from both the office team and the engineer. The office booked the boiler service for a date that was convenient for me, and when an earlier appointment became available, they were able to bring the date forward. This was a huge help as I needed the boiler service completed for a property sale, so I really appreciated them accommodating me.

The engineer also kept me updated with his expected arrival time, which was really helpful, and arrived as planned. He was extremely polite, friendly and professional from the moment he arrived. Throughout the boiler service, he took the time to explain everything. He was clearly knowledgeable and thorough and made sure everything was working as it should before he left.

The whole experience was straightforward and hassle-free, with excellent communication from everyone involved. It is refreshing to receive such good customer service, and I felt confident that the boiler had been properly checked and serviced.

I am really pleased with the service and would have no hesitation in recommending them to anyone looking for a reliable and professional company. Thank you to both the office team and the engineer for making the process so easy.