WarmZilla レビュー 

I was really impressed with the service I received from both the office team and the engineer. The office booked the boiler service for a date that was convenient for me, and when an earlier appointment became available, they were able to bring the date forward. This was a huge help as I needed the boiler service completed for a property sale, so I really appreciated them accommodating me.

The engineer also kept me updated with his expected arrival time, which was really helpful, and arrived as planned. He was extremely polite, friendly and professional from the moment he arrived. Throughout the boiler service, he took the time to explain everything. He was clearly knowledgeable and thorough and made sure everything was working as it should before he left.

The whole experience was straightforward and hassle-free, with excellent communication from everyone involved. It is refreshing to receive such good customer service, and I felt confident that the boiler had been properly checked and serviced.

I am really pleased with the service and would have no hesitation in recommending them to anyone looking for a reliable and professional company. Thank you to both the office team and the engineer for making the process so easy.

After more than 20 calls, over 50 email messages with thousands of photos and hundreds of What's up messages a delivery date was agreed and hours before the scheduled installation Warmzilla CANCELLED! A combination of utter incompetence and complete irresponsibility delivers disservice to the consumer. They will promise delivery without hesitation, require 100% upfront payment and at the end leave a family without hot water for a week, having signed a contract. This type of company has no place in our society. It is up to us consumers to drive dishonest and irresponsible businesses like that out of business. DO NOT USE!

Right where do I start, I paid to have my boiler replaced with these guys, all helpful etc at the start then the day of the installation, engineer turns up and starts work, old boiler off, I here a angle grinder going but thought nothing of it, the doors to the kitchen were closed so I waited for the cutting to stop and went in, the engineer had cut my granite splash back with out my knowledge, I was flumming at him asked the hell had he done that, the new boiler was longer than the old one he said so he cut my splash back to make it fit, I said why didn't to board it out so it missed the splash back, and there is water pissing out of my ceiling, he's melted a plumbing fitting, no response from the idiot, but I then had to go to a hospital appointment so I had to leave him working, by the time I got back he was gone, my splash back is ruined, I found a hole in my ceiling and a massive water stain, I couldn't believe it, I had a leaking radiator, the boiler it's self is out of level on the wall, the pipe work underneath is not level, the electric cables were poorly done, he told my partner we can't use the heating only hot water as he couldn't get it to work, I go outside and he's left all his rubbish laying about, I look up and the flue is leaning to one side, he's also snapped off a toilet overflow and I'm guessing he used a hammer as he took a chunk out of the face of my brickwork, I was so pissed off, I contacted warmzilla, they were not much help, so I didn't feel safe using the boiler and thank god I didn't, I got gas safe put, they came about a week later, he checked everything that's to do with safety but not workmanship, he found a few issues they needed to put right, one thing was they never connected the condense pipe back up to the waist pipe under the sink so if I ran the boiler it would of leaked, warmzilla said everything would be sorted out, another engineer came out and put the gas safe issues right, I then wait for the company to say what they are going to do about fixing my damaged granite splash back, the hole in my ceiling, the massive water stain, straighten up boiler, pipes etc, fix the brickwork, I got a email a few days later offering me £50 for having to get rid of all the rubbish and £150 as a good will gesture, that doest even come close to the cost to repair the damage and put things right, I say no to there offer, I hear nothing, they then send me a email asking if I want to join thier warranty club a monthly fee, I reply and ask are you taking the P but a bit stronger words than that, I get a response that bad words will not be tolerated, we'll I'm now going to war with this cowboy company, I paid with a credit card so they are on the case, been told to speak to CA who should put me in contact with trading standards, then after that I'm taking them to the small claims court, I was a tradesperson, I was a stone mason, I then went on my own and fitted kitchens, bathrooms, small extensions, landscape gardening, I do have a eye for detail and would never do work to the low standard of WarmZilla,I just couldn't do it, Warmzilla you should be ashamed of your workmanship!.

Shocking service, took months to book in my boiler getting serviced even though I pay a monthly sub subscript.

The person came round, did it within five minutes then came back because they forgot something. It can be more rushed if they tried.

And apart from bang and crashing around my house, you left everything switched off so the Water when I get through to the radiators

Extremely suboptimal would not recommend from now on. I’ll get my own person to come and service the boiler.

My experience has been incredibly poor unfortunately with Warmzilla. They book the service, then I wait the whole day and nobody turns up. They don’t even care to inform me. Then I have to chase to them for 3 weeks to get this sorted and still nothing. I personally don’t think they care as they have enough customers now. Personally I will say, avoid them.

Update: Following my review, Amy helped arrange the cancellation and refund, which I have now received. I appreciate her personal efforts. Without her help, I could have spent months chasing the refund. My original review still reflects my experience. I came to WarmZilla for a service, so the overall experience remains disappointing despite the refund.

The engineer seemed very thorough and polite.

This was the quickest service I've ever had. The central heating system wasn't even run at all which has always happened in the past.
On top of that I was told I'd be emailed a copy of the service for my own records which I still haven't received. I contacted Warmzilla to chase this up but that request seems to have been ignored as well.

I was kept informed of every step leading up to the installation of our new boiler. The installer arrived on time and finished in one morning.

Really happy with our new boiler installation ! 😊 Both engineers were friendly and professional. Everything went smoothly and we’re very pleased with the service. Thank you!

Quick turn around, friendly team who were clean and efficient.

Boiler installation went as per the plan. Customer service is great and the engineer is professional.

customer service is very good. happy all round

Had our boiler serviced today by Zain.....
Very polite, thorough in his work & will hope to book him for next year's service....
Regards, Ian

Engineer was very friendly and efficient. Sorted my service out and fixed a problem I had

Contacted the customer service team for a service date, and due to there engineer being available, everything was arranged for the next day. Excellent service from everyone involved from customer service and the Engineer (Aziz) was polite and friendly 😊

Came within allotted time frame
Was respectful of property
Very polite
Efficient servicing and explained process

Fast and efficient Amy is wonderful and very quick to reply .
This is my second time using them and was taken care of properly. Website easy to navigate and staff very friendly. Shout out to Mason from tempguys Ltd for doing a wonderful job really happy with wlhis communication and manners.

Overall 10/10...

Prompt and courteous service

Great services, very responsive

Installation by Roland was courteous and professional. The unit is slightly off level so I am not sure that has an effect, and the electrician did not turn up, so the unit is running off a plug currently which I am not sure is safe, I was asked to send pictures of my fuse box as a seperate mains feed was meant to be installed,