WarmZilla レビュー 

WarmZilla からの回答

2026年7月31日

Hi,

Thank you for taking the time to leave us a review. We’re delighted to hear that your boiler was serviced professionally and that you were happy with the experience.

Your feedback is greatly appreciated, and we look forward to assisting you again in the future.

WarmZilla からの回答

2026年7月31日

Hi,

Thank you for your wonderful review and for choosing WarmZilla for your second boiler installation. We’re delighted to hear that you’ve had another positive experience with us.

It’s great to know that both our sales team and engineers were helpful throughout the process, and we’re especially pleased that Craig was able to resolve the issue with your zone valve while carrying out your installation. We’ll be sure to pass on your kind words to him.

Thank you for placing your trust in us and for taking out a maintenance plan. We truly appreciate your continued support and look forward to being here whenever you need us in the future.

WarmZilla からの回答

2026年7月29日

Thank you for taking the time to leave such a detailed and balanced review. We genuinely appreciate the effort you've gone to in explaining both the positives and the areas where you felt we could improve.

Firstly, we're delighted to hear that you found our online quotation and booking process straightforward and that you're happy with the finished installation. It's also great to know that, despite the challenges along the way, you would still choose WarmZilla again. That means a great deal to us.

We'd also like to thank you for recognising Rhys' efforts. When it became clear that your installation hadn't gone to plan, he worked hard to find a solution and get your installation completed as quickly as possible. We're pleased we were able to arrange an alternative contractor and that everything is now working as it should.

That said, we fully accept that the journey wasn't as smooth as either of us would have wanted. Unfortunately, the initial delivery delay and then the unforeseen sickness of both the electrician and installer created circumstances that were entirely outside of our control. However, we appreciate that, from your perspective, the reasons don't change the inconvenience you experienced, particularly after taking annual leave and preparing your home in advance.

Your comments regarding communication and having a single point of contact are also well received. As we continue to grow, we're constantly reviewing our processes to improve the customer experience, and feedback such as yours is invaluable in helping us do that.

We're sorry that the paperwork took longer than expected to arrive, and we appreciate your patience while this was resolved.

Thank you again for your honest feedback. Whilst we're disappointed we didn't deliver the seamless experience we aim for from start to finish, we're pleased we were ultimately able to put things right and leave you with an installation you're happy with. We hope you enjoy your new air conditioning system for many years to come.

WarmZilla からの回答

2026年7月29日

Thank you for taking the time to leave your feedback. We genuinely appreciate you sharing both the positives and the areas where you feel we fell short.

We're pleased to hear that you were happy with your recent boiler installation and that you would rate our installer 5 stars. We'll be sure to pass your comments on to him, as he'll be delighted to hear them.

We are, however, sorry that your earlier experience did not meet your expectations. Whilst we accept that there were delays in resolving your boiler issue, we recognise that this understandably led to frustration.

We would like to clarify one point regarding reviews. We have never asked customers to remove genuine negative reviews simply because they are negative. On occasion, where a matter has been resolved to a customer's satisfaction through goodwill or a mutually agreed settlement, we may ask whether they would consider updating or removing their review to reflect the outcome. We believe this is a fair and transparent approach, but the decision always remains with the customer.

We also acknowledge that, like any national business working with a large network of engineers, experiences can vary. We continuously monitor performance, remove underperforming contractors, and work hard to ensure every customer receives the standard of service we expect.

Your comments regarding response times have been noted and are valuable to us as we continue improving our service. We hope that your recent installation demonstrates the level of service we strive to deliver every day, and we appreciate your balanced review recognising both the positives and the areas where we can do better.

Thank you again for your feedback and for choosing WarmZilla.

WarmZilla からの回答

2026年7月29日

Thank you for your wonderful 5-star review.

We're delighted to hear that you found the whole process straightforward and easy to use from start to finish. It's also fantastic to know that your installation went smoothly and that our team were professional throughout.

Your feedback means a great deal to everyone at WarmZilla, and we're grateful that you chose us for your installation.

Thank you again for your support, and we hope you enjoy your new system for many years to come.

WarmZilla からの回答

2026年7月29日

Thank you so much for your fantastic review.

We're delighted to hear that you found our website easy to use and that you were able to choose an installation date that suited you without any pressure or unwanted phone calls. That's exactly the experience we aim to provide.

It's also great to know that our installation team were polite, professional and left everything clean and tidy. We'll be sure to pass your kind comments on to them.

Thank you for choosing WarmZilla. We really appreciate your support and hope you enjoy your new boiler for many years to come.

WarmZilla からの回答

2026年7月29日

Thank you for taking the time to leave your feedback. We genuinely appreciate all customer comments, whether positive or negative.

Firstly, we're sorry that your experience has left you feeling frustrated. We fully understand how disappointing delays can be, particularly when you're looking forward to having your new air conditioning system installed.

That said, we do respectfully disagree with the suggestion that our communication lacked transparency. We believe we communicated openly throughout the process, providing updates as the situation evolved. Unfortunately, the nationwide supply position changed rapidly, with manufacturers regularly revising availability, meaning information was changing almost daily. This was entirely outside of our control, and we shared the latest information with customers as soon as it became available.

Regarding the deposit, this was processed through your finance agreement. This is a requirement of the finance provider and is not a WarmZilla policy. The deposit is released as part of the finance process rather than being requested independently by us.

We also make it clear on our website that supply and installation dates are subject to manufacturer availability. Whilst we always aim to install as quickly as possible, unprecedented demand and fluctuating stock levels across the industry have unfortunately impacted every installer in the UK.

We pride ourselves on being a transparent business, and while we appreciate that this experience has been disappointing, we do not believe it accurately reflects the way we communicate with our customers or the circumstances surrounding the nationwide supply issues.

We remain committed to delivering your installation as soon as stock becomes available and thank you again for taking the time to share your feedback.

WarmZilla からの回答

2026年7月23日

Hi Tom,

Thank you so much for taking the time to share such a detailed review.

We really appreciate your patience throughout the installation process and are glad we could work with you to find the best solution. It's fantastic to hear you're pleased with the final result and that the team left everything clean and tidy. We'll be sure to pass your kind words on to the engineers—they'll be delighted to know their care and dedication made a difference.

Thank you for your recommendation, and we hope you enjoy your new air conditioning for many years to come!

WarmZilla からの回答

2026年7月13日

Thank you for taking the time to leave such detailed feedback. Firstly, we'd like to sincerely apologise for the disappointment and uncertainty you've experienced. We completely understand why this has been frustrating, particularly when you had planned around your original installation date.

We also appreciate you acknowledging the courteous conversations you had with our team and recognising that the nationwide shortage is genuine. Unfortunately, the unprecedented demand for air conditioning across the UK has created supply issues at manufacturer level, which are affecting distributors and installers nationwide. We receive daily updates on incoming stock, and while products are regularly allocated to us, those allocations are continually change due to demand exceeding supply. Regrettably, this is entirely outside of our control.

Please be assured that we have done, and continue to do, everything possible to source equipment and keep installations moving. Our team works tirelessly with suppliers and manufacturers to secure stock as quickly as it becomes available. It simply isn't in our commercial interest to delay installations, we want to install every customer's system as soon as we possibly can.

We're genuinely sorry that, on this occasion, we weren't able to meet the timescale you required and respect your decision to cancel. We do, however, hope you'll reconsider your review, as it reflects an unprecedented nationwide supply issue rather than the level of service or commitment from our team. Throughout this process, we've been open and transparent, and have done everything within our power to find a solution despite circumstances beyond our control.

We wish you all the very best and thank you for considering

WarmZilla からの回答

2026年7月13日

Thank you so much for your fantastic review!

We're delighted to hear that our email support team was able to respond quickly and help bring your installation date forward after the holiday booking mix-up. We're always happy to help where we can and it's great to know we could find a solution that worked for you.

Thank you for choosing WarmZilla. We really appreciate your kind words and look forward to helping you again in the future.

WarmZilla からの回答

2026年7月13日

Thank you for your feedback, and we're sorry to read about your experience.

We've investigated this internally and, based on our records, we haven't been able to find any emails or previous contact from you regarding your receipt or warranty certificate. It's possible that your messages didn't reach us, and if that's the case, we're very sorry.

Please could you email us again with your order details, and we'll ensure your payment receipt and warranty documentation are sent to you as quickly as possible. We always want to resolve issues promptly, and we'd be more than happy to help.

WarmZilla からの回答

2026年7月13日

Thank you for your wonderful review!

We're delighted to hear that you found the process of ordering your new boiler straightforward and that your installation was completed on time. Providing a simple, hassle-free experience alongside competitive pricing is exactly what we strive for.

Thank you for choosing WarmZilla and for taking the time to recommend us. We hope you enjoy your new boiler, and we're here whenever you need us in the future.

WarmZilla からの回答

2026年7月13日

Thank you so much for your wonderful review.

We're delighted to hear that Reece provided such a fantastic experience from start to finish. We'll be sure to pass your kind words on to him—they'll mean a great deal.

It's especially rewarding to hear you describe our service as "proper old school." We pride ourselves on combining competitive pricing with honest, friendly customer service, and it's great to know that came across throughout your experience.

Thank you for choosing WarmZilla and for your recommendation. We look forward to helping you again in the future.

WarmZilla からの回答

2026年7月13日

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that our engineer's knowledge and determination (including being happy to get the ladder out! 😊) made a positive impression. It's also great to know that the air trap issue was identified and resolved quickly, ensuring everything was left working as it should.

Thank you for your recommendation—it really does mean a lot to our team. We look forward to helping you again whenever you need us.

WarmZilla からの回答

2026年7月13日

Thank you for taking the time to leave your feedback.

Firstly, we're genuinely sorry to hear that your recent experience hasn't reflected the standard of service you previously received from us. We completely understand how frustrating it can be when you're waiting for a boiler service or repair to be arranged, particularly when you've been a loyal customer since 2023.

We're pleased that your boiler service has now been booked, although we appreciate it took longer than it should have to reach that point. Please accept our sincere apologies for the inconvenience caused.

We'd also like to reassure you that we offer several ways for customers to contact us, including email, live chat and social media messaging, all of which are actively monitored by our customer support team.

Your comments have been taken on board, and we appreciate you highlighting where we fell short. We value your continued support and hope your upcoming service helps restore your confidence in WarmZilla.

WarmZilla からの回答

2026年7月13日

Thank you for leaving a review.

WarmZilla からの回答

2026年7月13日

Thank you very much for taking the time to update your review.

Firstly, we'd like to apologise again for the short-notice postponement. We completely understand how frustrating that was, especially given how important air conditioning is for your health. Having to delay an installation is never something we want to do.

Unfortunately, the nationwide air conditioning stock shortages have affected installers across the UK, but we're really pleased that our team was able to secure a unit and minimise the delay to just one week. We always do everything we can to find a solution for our customers, even when circumstances are outside of our control.

Thank you for recognising the efforts of our team during what has been a very challenging period. Your patience and understanding have been greatly appreciated, and we look forward to completing your installation next week and ensuring everything goes smoothly.

WarmZilla からの回答

2026年7月2日

Thank you so much for your fantastic review! 😄 We love the "Air-to-Air heat pump" comment!

We really appreciate your patience and understanding throughout the process. With the recent heatwave, demand has been unlike anything we've experienced, so it means a lot that you recognised our efforts to keep you updated every step of the way.

We're delighted to hear the installation team did such a great job and managed to keep disruption to a minimum. I'll be sure to pass your kind words on to the engineers—they'll really appreciate the feedback.

Thank you again for choosing WarmZilla and for recommending us. We hope you enjoy staying cool (or warm, depending on the season!) for many years to come.

WarmZilla からの回答

2026年7月2日

Thank you for your feedback. We are genuinely sorry that this has been your experience.

We're a little confused by your comments, if we're honest, because our intention throughout was to be transparent and helpful rather than take your enquiry any further when we knew we couldn't deliver the level of service you deserved.

Due to the unprecedented demand for air conditioning across the UK, we're currently experiencing a significant backlog, as are many other installers and manufacturers. We appreciate that waiting for a response isn't ideal, and whilst we aim to reply as quickly as possible, some enquiries are currently taking up to 24 hours or, on occasion, a little longer. We apologise if this fell short of your expectations.

The reason we explained the current situation before providing a quotation was because we didn't feel it would be right to take your order, or encourage you to proceed, knowing that we couldn't offer realistic installation dates. We could quite easily have taken a deposit and continued the process, but that isn't how we choose to operate. We'd rather be honest, even if that means losing work.

Your installation is also a larger project, and with the current nationwide product shortages and installation backlog, we felt it was only fair to advise that pricing and scheduling would be much clearer once the market settled in August.

If you do decide to proceed with a local installer, we completely understand and genuinely wish you all the best with your installation. However, if you'd like us to revisit your quotation when stock and lead times improve, we'd be more than happy to help.

WarmZilla からの回答

2026年6月30日

Hi Rhys,

Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that your experience with WarmZilla exceeded your expectations.

We understand that your installation presented some unique challenges, and we’re pleased our team could take the time to fully understand your situation and find a practical solution without resorting to unnecessary costs. Providing honest advice and finding the best approach for each customer is something we take great pride in.

It’s also fantastic to hear that our engineer kept you informed throughout the visit, completed the work professionally, and left everything clean and tidy. We’ll be sure to pass your kind comments on to the whole team, they’ll really appreciate the recognition.

Thank you again for choosing WarmZilla and for recommending us so highly. It was a pleasure to help, and if you ever need us again in the future, we’ll be here to help.