Helpful sales team and a big shout out to Ines Westwood who was really professional and went through the whole process with us. Haven't had our first order yet but the app looks really simple to use... ãã£ãšèŠã
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I really wanted to write a positive review but unfortunately out of 4 orders only one was ever delivered (the one that was delivered was our first order) Each week receiving an email to say the... ãã£ãšèŠã
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I really want to love Watsons Pantry because our first year with them was excellent. Sadly, something has gone wrong in the last 3 months. The overall performance has declined significantly. We are f... ãã£ãšèŠã
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Wonderful young person in Milton Keynes area today (Bruce). He had a lot of knowledge about the products available. Very respectful and not pushy. Great credit to your brand. Just completing my new or... ãã£ãšèŠã
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Watsons Pantry ã«ã€ããŠ
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Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.
When you shop with us, youâll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.
We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery thatâs always free.
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3.5
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Ordered for the first time and will beâŠ
Ordered for the first time and will be the last. Asked for the fresh milk and they delivered regular milk as a replacement. Pointless waste of money
2026幎7æ2æ¥
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I'm very pleased with the service
I'm very pleased with the service, and good quality grocery.
Would recommend.
2026幎6æ27æ¥
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I really wanted to write a positiveâŠ
I really wanted to write a positive review but unfortunately out of 4 orders only one was ever delivered (the one that was delivered was our first order)
Each week receiving an email to say the order has been refunded
Such a shame as it would have been more convenient
2026幎6æ23æ¥
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Watsons Pantry ããã®åç
Hi Chloe,
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the difficulties youâve faced with your recent orders and the frustration this has caused.
As discussed over the call, we hope your issue is now resolved. Please be assured that we have escalated this matter to the concerned department and passed along your feedback so the team can review and improve the process going forward.
We appreciate you highlighting these issues, and we're committed to improving our processes to prevent such errors in the future.
Should you require any further assistance, please do not hesitate to get back in contact with us!
Kind Regards,
M.Ali
They cannot follow instructions
After a representative came to my door, I signed up. I ordered two types of milk and eggs. I told them via the website to place items in a box on top of the blue bin. The reason for this is there are many foxes in the area. They only delivered eggs, no milk and placed them right outside the front door. Terrible first time experience. Will not be using them again.
2026幎6æ22æ¥
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Watsons Pantry ããã®åç
Hi Dixie,
We are very sorry to hear about your disappointing first experience and sincerely apologies for the inconvenience caused.
We have already requested the necessary information to access your account but have not yet received it.
Could you please share your account details with us at customerservices@watsonspantry.co.uk so we can look into this further?
Once we have your details, we will escalate this matter to our relevant team for investigation to ensure this does not happen again.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.
Best regards,
Nauman
Wonderful Bruce in Milton KeynesâŠ
Wonderful young person in Milton Keynes area today (Bruce). He had a lot of knowledge about the products available. Very respectful and not pushy. Great credit to your brand. Just completing my new order now!
2026幎6æ17æ¥
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Great Sales Team
Helpful sales team and a big shout out to Ines Westwood who was really professional and went through the whole process with us. Haven't had our first order yet but the app looks really simple to use so look forward do our first order.
2026幎6æ16æ¥
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Had a few issues with my deliveriesâŠ
Had a few issues with my deliveries some times get the wrong items still waiting for my welcome pack
2026幎6æ12æ¥
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Watsons Pantry ããã®åç
Hi,
Thank you for sharing your feedback with us. Iâm really sorry to hear about the mix-ups with your deliveries and the delay in receiving your welcome pack.
I completely understand how frustrating this must be and I want to apologise sincerely for the inconvenience.
To help us get this sorted quickly, please drop us a note at customerservices@watsonspantry.co.uk with your account details or the email address linked to your account.
Once we have that information, our team will look into the issues straight away and make sure everything is resolved for you.
We truly value your patience and hope youâll give us the chance to put things right.
Best regards,
Nauman
Great potential, but recent service has been poor
I really want to love Watsons Pantry because our first year with them was excellent. Sadly, something has gone wrong in the last 3 months. The overall performance has declined significantly. We are facing delivery inconsistencies nearly every week, and several items have arrived in damaged packs.
It feels like they are struggling with quality control or courier issues recently. I really hope management addresses this, as weâd love to get back to the reliable service we used to have.
2026幎4æ1æ¥
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Watsons Pantry ããã®åç
Hi,
Thank you for taking the time to share your experience, and Iâm really sorry to hear about the difficulties youâve faced with our service recently. I completely understand your frustration and apologise for the inconvenience this has caused you.
Please allow me to provide you with a direct email address where our team can assist you further: customerservices@watsonspantry.co.uk.
We had previously requested some account information to look into this for you, but we havenât received a response yet.
If you could kindly email us at the address above with your account details or the email address linked to your account, we will investigate and get this sorted for you.
Once again, I apologise for the frustration caused, and I hope youâll give us the opportunity to put things right.
Best regards,
Nauman
Avoid this company
Tried this company for milk delivery. Mondays delivery had everything except the milk. Wednesday delivery (today) yes you guessed it no milk or eggs today Avoid using this company. They have lost another customer now wonât be using them again
2026幎6æ10æ¥
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Watsons Pantry ããã®åç
Hi Kathryn,
Weâre really sorry to hear about your recent deliveries regarding incomplete orders, especially with essentials like milk and eggs missing.
We did try to give you a quick call but couldnât get through, so weâve sent you an email with more details and to help resolve this for you.
Please rest assured that your feedback has been shared with the relevant team and the issue has been escalated so it can be properly reviewed.
Weâre taking this seriously and working to make sure this doesnât happen again.
Thank you for bringing this to our attention, we truly appreciate it and hope we can put things right for you.
Warm Regards
Nauman
Great service, great product
Great service - so nice to wake up to fresh eggs and milk on the doorstep.
Care is taken over delivery and they will place your items in a cool bag
2026幎5æ29æ¥
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I HAVE BEEN HAVING WATSON;S DELIVERIESâŠ
I HAVE BEEN HAVING WATSON;S DELIVERIES FOR A WHILE NOW .GOOD ITEMS VERY GOOD DELIVERIES .IT DOES NOT MATTER WHAT THE WEATHER IS YOUR ITEMS WILL BE THERE.
2026幎5æ12æ¥
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Deliveries allways in the expectedâŠ
Deliveries allways in the expected window
2026幎5æ22æ¥
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Really digusted at the service iâŠ
Really digusted at the service i recieved did not recieve my order of over 15 pound said left it at 7 in morning then 3 in the morning told me that i recieved it the 24th may when still only the 14th may asked for a refund still not recived it so please listen to this do not use them or you will be disapointed
2026幎5æ7æ¥
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Watsons Pantry ããã®åç
Hi Michelle,
We are very sorry to hear about the experience you had with your recent order and the confusion around the delivery date. We completely understand your frustration.
A full refund has now been processed for your order, and this matter has been escalated to our relevant team to investigate further. We will ensure steps are taken so this does not happen again.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Nauman
Have no complaints whatsoever
Have no complaints whatsoever. The milk and eggs are always fresh, left exactly where Iâve asked them to be. Great service.
2026幎5æ12æ¥
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No milk delivered twice in a row
No milk delivered twice in a row, not even a substitute left, said would look into it, but never got back to me. Asked them to close my account, absolutely no response after two weeks. Never using them again
2026幎4æ30æ¥
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Watsons Pantry ããã®åç
Hi Jean,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration youâve faced with our service.
We have refunded you for the missed deliveries of milk and we have escalated this issue to the concern department to make sure this won't happen again.
We appreciate you highlighting these issues, and we're committed to improving our processes to prevent such errors in the future.
Should you require any further assistance, please do not hesitate to get back in contact with us!
Kind Regards,
M.Ali
Great
Great, always delivered on time, good quality products. Saves me forgetting to get milk twice a week!
2026幎5æ5æ¥
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All went wrong from the get go
I had high hopes but upon first delivery they missed out my milk, which was the main thing I wanted to use their services for. The process to report it was a headache in itself, they refunded me but then offered to send a free sample so I could taste it. Sounded fair enough and I still want a milk (and other bits) subscription so was looking forward to them rectifying the mistake but on the day they just sent an email they were unable to send it. ABSOLUTE JOKE OF A COMPANY. I will be going back to my local farm even though more expensive, I may actually get what I ordered.
2026幎4æ29æ¥
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Watsons Pantry ããã®åç
Hi Paulina,
We sincerely apologise for the disappointing experience you had with your first delivery.
Unfortunately, due to availability issues at the depot, your milk was missed from the order.
While a refund was processed automatically, we understand this did not resolve the inconvenience caused.
We also regret that the free sample we offered could not be sent as planned. This matter has been escalated to the relevant team to ensure such issues are properly addressed and prevented from happening again.
We truly value your feedback and are committed to improving our service.
Best regards,
Nauman
recommened
Easy to order and amend delivered when expected reasonable prices.
2026幎4æ2æ¥
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Always delivered on time
Always delivered on time, no hassle.
2026幎4æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Milk delivered early always there whenâŠ
Milk delivered early always there when I get up at 6.30. No issues with service or milk quality. No boaver either so all good for me. ð
2026幎4æ24æ¥
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