Had a problem with the Atom - the tech team were first class. It could be fixed with a service so booked one on line.The first offer of a service date wasn’t great but they soon rectified that. T... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The item was delivered when requested and was very easy to setup and get up and running. The kit included in the purchase was all of great quality and the fan was a more than welcome addition. Great... もっと見る
I've had the Wattbike Trainer 3 years so decided a service was advisable. The company, based in Whitehaven Cumbria sorted out a time to come. The engineer (John) was brilliant and went far above... もっと見る
企業が回答しました
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... もっと見る
企業情報
Wattbike について
当該企業による記述
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
連絡先
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, 英国
- info@wattbike.com
- wattbike.com
4.5
優良
2564件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
fast efficient and engaging experienece
2026年2月16日
Wattbike からの回答
Hi Jon,
We're glad you found your experience fast, efficient, and engaging. Thank you for your positive feedback; it means a lot to us.
Happy Cycling!
Team Wattbike
Excellent Service
The process for booking a Watt Bike service is simple and the service provider communicated well before the service. The engineer serviced the bike to a like new feeling and found the source of the annoying tick which had developed and resolved it. As in past very satisfied with the service and the outcome.
2026年2月16日
Wattbike からの回答
Hi Paul,
We're happy to hear that the booking process was simple and that our communication was effective. It's great to know the service restored your bike and resolved the ticking issue. We appreciate your continued satisfaction and thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Whole process was straightforward and…
Whole process was straightforward and the engineer was quick efficient and friendly, definitely recommend the service to others
2026年2月16日
Wattbike からの回答
Hi Karen,
We're happy to hear that the process was straightforward and the engineer was quick, efficient, and friendly. We appreciate your recommendation of our service!
Happy Cycling!
Team Wattbike
My Wattbike Atom was serviced by…Edward
My Wattbike Atom was serviced by Edward. He diagnosed the problem within seconds and the bike is now running better than it’s ever done. Better than new!
2026年3月17日
自発的なレビュー
Wattbike からの回答
Hi Steve,
We're happy to hear that the service resolved the issue so efficiently. It's great to know your bike is performing better than ever. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Fantastic customer service!
Purchased a Wattbike secondhand from a a friend who no longer used it. The right shifter was not working. I called to book a service to get it fixed, at a cost of around £200. The customer service agent I dealt with was extremely knowledgeable, understood my issue immediately, and instead suggested that they could send a £25 shifter replacement and instructions on how to fit - saving me £175. Brilliant and honest customer service - the best I have received in a long time! Great job!
2026年3月19日
自発的なレビュー
Wattbike からの回答
Consumer,
We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad our team member could provide a helpful, cost-effective solution for your Wattbike. Thank you!
Happy Cycling!
Team Wattbike
Did exactly what they said on the tin
Glad to know you're dealing with a UK firm who cares about their products and the community of users. Wattbike means quality and reliability.
2026年2月18日
Wattbike からの回答
Hi Cam,
We're happy to hear that you value our dedication to both our products and the user community. It means a lot to us that you see Wattbike as a mark of quality and reliability.
Happy Cycling!
Team Wattbike
Excellent service
Excellent service. Engineer was polite, swift and explained everything. Regular service was very helpful.
2026年2月18日
Wattbike からの回答
Hi Customer,
We're happy to hear that you were pleased with the swiftness and clarity of the service provided. We appreciate your positive feedback regarding the helpful regular service.
Happy Cycling!
Team Wattbike
Poor Communication & Coordination
Although my Wattbike is back up & running, it was not a smooth process to have it serviced. It required a second visit - The silence or lack of communication was deafening. I had to force Wattbike & the third party to explain when my bike would be repaired. I was not confident the work would be carried out in an acceptable time without my own intervention. Sad because the bike itself is awesome - The price of success 🫣
2026年2月18日
What a change to the bike
What a change to the bike. It's not just running smoothly and quietly, it also had new bar tape and a water bottle holder fitted. Won't leave it 5 years before the next one.
2026年2月18日
Wattbike からの回答
Hi Philip,
We're happy to hear that the bike's running smoothly and quietly after the service, and that you are enjoying the new additions. Thank you for your positive feedback; we appreciate it!
Happy Cycling!
Team Wattbike
Wattbike からの回答
Hi Carl,
We're happy to hear that you are very pleased with the bike and our service! We appreciate your positive feedback on the delivery.
Happy Cycling!
Team Wattbike
Still waiting for a bike service
Ordered and paid for a bike service on 22 February. Now 17 March and no contact. When contacted Wattbike last week was told someone would contact me imminently. They never did. For a reputable brand / product the customer service is appalling.
2026年3月17日
自発的なレビュー
Wattbike からの回答
Hi Brendan,
Thank you for your review, and I’m really sorry for your experience - particularly the delay and lack of communication.
This isn’t the level of service we aim to provide, and I completely understand how frustrating it must have been to be told you’d be contacted and then not hear anything further.
I’ve now taken ownership of your case to ensure this is being put right, and we’re working to move things forward as a priority while keeping you updated.
Thank you for your patience, and I’m sorry again that we didn’t get this right first time.
Kind Regards,
Charlotte
Wattbike からの回答
Hi Anthony,
We're happy to hear that our workouts and event training meet your needs. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Easy from start to finish.
Booking was easy and the follow up from the engineer very quick. He arrived at the stated time and was very efficient. Carried out the service and was friendly. I was very pleased with all the aspect.
2026年2月16日
Wattbike からの回答
Hi Dave,
We're happy to hear that the booking process was easy and the engineer was efficient and friendly. We appreciate your positive feedback regarding all aspects of the service.
Happy Cycling!
Team Wattbike
Atom Service
Arranging a suitable date was a little haphazard, but the service itself was very professional.
2026年2月16日
Wattbike からの回答
Hi Keith,
We appreciate your feedback and are happy to hear that you found the service professional. We'll review our scheduling to improve the process.
Happy Cycling!
Team Wattbike
Engineer good - Wattbike customer service - shocking
Engineer was good when he finally arrived.
Wattbike took full payment over 4 months before the actual service, gave no updates and communication was non- existent. I had to continually chase to be either hit with AI responses or basically told they had no idea when they could fulfil my order.
Dreadful.
Edit - wattbike have reached out post this review and made clear how they’re approaching the issues with services. They also partly refunded some cost which has gone a long way to resolving things. So I’ve changed this from 1 star to 3 star on that basis.
2026年2月16日
Wattbike からの回答
Hi Mike,
Thank you for updating your review and for taking the time to acknowledge the support provided following your original experience.
Firstly, I do want to again sincerely apologise for the delays, lack of communication, and frustration caused throughout the servicing process. We completely understand how disappointing it must have been to wait such a long time after payment whilst struggling to obtain clear updates.
I am however pleased to hear that the engineer visit itself went well once arranged, and that our follow-up actions and partial refund have helped go some way towards resolving matters for you.
We have been actively reviewing and improving our service processes and communication following feedback such as yours, particularly around lead times and customer updates, and your comments have genuinely been helpful in highlighting where improvements were needed.
Thank you again for giving us the opportunity to address your concerns, and we hope you continue to enjoy using your Wattbike going forward.
Kind regards,
Charlotte
The whole process worked well from…
The whole process worked well from initial contact through to completion.The service company contacted and kept me informed all the way and the service engineer was efficient and answered my questions
2026年3月9日
自発的なレビュー
Wattbike からの回答
Hi Locky,
We're happy to hear that the process, from the initial contact to the completion, worked well for you. We appreciate your positive feedback regarding our service and the engineer's efficiency.
Happy Cycling!
Team Wattbike
Mixed; good result, poor admin.
Booked a service for a Watt Bike we had purchased previously. Ultimately the end result was good, but lots of problems in between - came to collect from the wrong address, our loan bike was not the same quality as the one we had so members noticed the poor performance, it took multiple weeks longer than we were told at the start, and then they went to the wrong address again to recollect at the end.
So mixed.
2026年2月12日
Wattbike からの回答
Hi John,
We are happy to hear that you received prompt and efficient service. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
I had a Wattbike service and I thought…
I had a Wattbike service and I thought it was good value for money. Many parts replaced and the bike is running much better now.
The engineer was very efficient and pleasant.
2026年2月13日
Wattbike からの回答
Hi John,
We're happy to hear that you found the service valuable. It's great to know the replacements improved your bike's performance and that you found the engineer efficient and pleasant. Thank you!
Happy Cycling!
Team Wattbike
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