Had a problem with the Atom - the tech team were first class. It could be fixed with a service so booked one on line.The first offer of a service date wasn’t great but they soon rectified that. T... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The item was delivered when requested and was very easy to setup and get up and running. The kit included in the purchase was all of great quality and the fan was a more than welcome addition. Great... もっと見る
I've had the Wattbike Trainer 3 years so decided a service was advisable. The company, based in Whitehaven Cumbria sorted out a time to come. The engineer (John) was brilliant and went far above... もっと見る
企業が回答しました
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... もっと見る
企業情報
Wattbike について
当該企業による記述
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
連絡先
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, 英国
- info@wattbike.com
- wattbike.com
4.5
優良
2564件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick Order Turnaround
Quick order turnaround, and fast, courteous customer service. We love our Wattbike experience so far ❤️
2026年3月12日
Wattbike からの回答
Hi Gregg
We're so happy to hear that you had a quick order turnaround and great customer service. We appreciate your feedback and are glad you love your Wattbike!
Happy Cycling!
Team Wattbike
Edward from Wattbike was very helpful…
Edward from Wattbike was very helpful and did a really good job. I recommend this service to anyone with a Wattbike. Thank you!
2026年4月7日
自発的なレビュー
Wattbike からの回答
Hi Simon
We're happy to hear that the service was helpful and of a high standard. We will pass this feedback to Edward! We appreciate you recommending our service to other Wattbike users, thank you!
Happy Cycling!
Team Wattbike
Good service experience
Friendly, helpful and effecient engineer. Good communication pre service.
2026年4月7日
自発的なレビュー
Wattbike からの回答
Hi Nikki
We're happy to hear that our engineer was helpful and efficient! We appreciate your positive feedback regarding our communication.
Happy Cycling!
Team Wattbike
Wattbike service by Edward
Edward arrived on time. Was quick and efficient in servicing the bike. Rectified a connection problem there and then, having all required parts with him. Wattbike now runs like new. Brilliant service, thanks Edward.
2026年4月2日
自発的なレビュー
Wattbike からの回答
Hi Neil
We're happy the service was prompt and effective. It's great to hear that the issue was resolved quickly and your Wattbike is running like new! Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Annual service
Annual service - superb process from start to finish. Very pleased!!
2026年3月10日
自発的なレビュー
Wattbike からの回答
Hi Mike
We're happy to hear that your annual service experience was so good. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Wattbike issue with shifters sorted…
Wattbike issue with shifters sorted under warranty all good.
Email confirmation originally said 8:30 but got a call at 8:00 pushed back to 11:00 not ideal but at least I was contacted so i could adjust my plans.
The service engineer Ed is good and knows his stuff.
2026年4月1日
自発的なレビュー
Wattbike からの回答
Hi
We're happy the Wattbike issue was resolved under warranty. We apologise for the scheduling changes at short notice, but we're glad we contacted you so you could adjust your plans.
Happy Cycling!
Team Wattbike
Always an efficient and good service!
2026年2月23日
Wattbike からの回答
Hi John
We're glad you found our service efficient. Thank you for your positive feedback; we appreciate it greatly.
Happy Cycling!
Team Wattbike
Helpful and quick
Immediate response to my email query and product shipped and delivery speedily.
2026年2月25日
Wattbike からの回答
Hi Tricia
We're happy to hear that your email query was answered quickly and your product was delivered speedily. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
The A I reply service is useless…
I sent a wattbike monitor B back to the company for repair. The unit was returned to me with exactly the same fault. I do appreciate that there may be a fault in the cable ( which I am in the process of replacing) but the company's AI replying to emails is totally frustrating and a waste of time. It just delays getting any sense out of them. The AI always says it refers onwards to a decision maker but the delay between the two means there's no continuity when a fault is reported. I strongly suggest you replace this nonsense with a polite out of hours email then do a proper job on it.
2026年2月27日
Wattbike からの回答
Hi Guy
We're so glad you had a positive experience with our punctual service. Thank you for your feedback!
Happy Cycling!
Team Wattbike
Great Service 😊
Easy to arrange. V friendly & professional engineer. Great comms.
Swift service provided, v happy 😊
2026年3月27日
自発的なレビュー
Wattbike からの回答
Hi Damian
We're happy the arrangement was easy and the engineer was friendly and professional. We appreciate your positive feedback on our service and great communication!
Happy Cycling!
Team Wattbike
Our engineer Edward did a great job
Our engineer Edward did a great job. He was friendly and knowledgeable.
It took some time to set up the appointment with Wattbike HQ from my first request, which could be improved in future.
2026年3月27日
自発的なレビュー
Wattbike からの回答
Hi Paul
We're happy to hear that the engineer provided you with great support! We appreciate your feedback regarding the appointment setup and will work to improve this process in the future.
Happy Cycling!
Team Wattbike
Wattbike からの回答
Hi!
We're happy to hear that you are pleased with your Wattbike. Thank you for sharing your positive experience with us!
Happy Cycling!
Team Wattbike
Very good service
They did everything they needed to do except the engineer did not have any replacement tribar pads so had to send for these after the service
2026年2月26日
Wattbike からの回答
Hi Tracy
We appreciate your feedback. We regret the engineer didn't have replacement tribar pads and we had to send them after the service. This was due to shipment delays on stock.
Happy Cycling!
Team Wattbike
My Wattbike service was excellent
My Wattbike service was excellent. I loved my bike before the service but it is even better now. Big thank you to the technician who carried out the service
2026年2月26日
Wattbike からの回答
Hi John
We're happy to hear that you're even more delighted with your Wattbike after its service! We appreciate you taking the time to share your positive experience and feedback.
Happy Cycling!
Team Wattbike
Good once I got though on the phone!
Good to speak to a human, I was on hold for 30mins, but once chatting the fault was quickly diagnosed. I was advised that an engineer would phone within 7 days. I called on day 6, the engineer called back immediately. He struggled to get an appointment within 6 weeks, not his fault!!! Watt bike get more engineers!!! He came and resolved the fault and was a lovely chap!
My bike is as good as new!
2026年2月25日
Wattbike からの回答
Hi Sally
We appreciate you sharing your experience. We're happy to hear that the fault was quickly diagnosed and resolved and that the engineer was helpful. We're sorry about the long hold time and the delay in scheduling an appointment. We'll pass your feedback on to the relevant team.
Happy Cycling!
Team Wattbike
Great commitment to solving the problem
Came again after not fixing the problem during the service. Took the bike almost to pieces and tightened pretty everything. Not sure what fixed it but it's now running nice and quiet again. Good communication during the process and arrived when they said they would on both occasions.
2026年2月15日
Wattbike からの回答
Hi Alec,
We appreciate you taking the time to share your experience. We're glad the issue is resolved and your bike is running smoothly now. We aim to provide clear communication and reliable service, and we're happy that was your experience.
Happy Cycling!
Team Wattbike
Wattbike からの回答
Hi Stelios,
We're glad everything was handled to your satisfaction. Thank you for your feedback; we appreciate it greatly.
Happy Cycling!
Team Wattbike
pricey for a service but worth it
good communication from engineer re visit.Arrived on time. Clean and tidy, serviced bike well. happy with follow up as well.
2025年12月29日
Wattbike からの回答
Hi C. S. ,
We're happy to hear that our engineer provided excellent service! We appreciate your positive feedback regarding the clear communication, punctuality, and thorough bike service.
Happy Cycling!
Team Wattbike
Wattbike からの回答
Hi David,
Thank you for your positive review!
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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