Waves Audio レビュー 918

Khussh was excellent and thorough. Happy ending.

Great customer service, patient and clear. stayed with me till I solved the problem.
Wish every company had a service like this.
Thanks

What a surprisingly great chat filled with answers to my questions (on the first ask) and suggestions on how to move forward- no hard selling or anything but helpful information tailored to my situation - so refreshing !!

Excellent service...succinct...professional ...sorted my issues and was super pleasant to work with

wow Ellen is amazing and helping with a good heart

A very friendly and knowledgeable team member, Khussh, helped me navigate the new updates/upgrades and clear my system of the older versions. He also gave great insights into a few plugins that I wasn't aware of!

Contrary to a lot of online discourse, Waves have always responded quickly with a friendly attitude to the minor issues I've had.

I went back to using their plugins after they listened to customers who wanted to continue with perpetual licenses.

absolute brilliant service i havnt logged in for years and thought i had to start a new subscription to access plugins that i previously bought outright.... however with some help i was able to recover my plugins amazing work !!

I had reset my computer and forgot to deactivate wave plugins. Which made me think I lost them and had to rebuy. I got on the chat on their website and immediately got assistance and was able to get my plugins up and downloaded. He explained everything step by step without me having to ask and without making me feel dumb. Great service!!!!

Absolutely scandalous. I've been a loyal waves customer. I have lots of waves plug-ins. The waves update plan is £240 a year for me. There is not another major plug-in company I use that charges anything at all to update, let alone £240. Had to buy a new computer, and now have to pay £240 to update my Waves plugins just because my operating system updated. I'm sure Waves rake it in from people who have been caught out by the update plan. But they will lose a lot of customers. For reference, UAD Spark is half the price of the Waves update plan for objectively better plug-ins. AVOID Waves.

Waves is my "go-to" plugin platform, but I have had a hard time understanding the process of upgrading my product when new plugins are added. I chatted with a gentleman named Dev. He was excellent in his explanation to help me understand how simple and easy it was to upgrade to V16.
Huge kudos to him for assisting me!

I am more than satisfied! The customer service is excellent – very friendly and incredibly fast. Highly recommended!

Tech support is just great. Patient and ready to help.

The person i was connected with was very helpful, thorough and patient. We have not quite got over the final hurdle, but we have taken some good steps to get things up and running again.

My helper was incredible. Professional, efficient, and got all my problems solved in less than 15 minutes. Thank you so much, Khussh!!

My experience has always been a positive one, the support was a pleasure to talk to, quick responses that were helpful and polite. Waves from my experience is a great tool that is a must for anybody looking into audio production, f

ik heb een beetje per ongeluk waves ultimate aangeschaft. nu heb ik alles geïnstalleerd maar als ik in cakewalk ging scannen bleef het hangen op bepaalde waves welke ingegeven moest waar het te vinden was. dat vond hij niet dus wegklikken maar bij elke nieuwe zoektocht moest ik opnieuw 60x wegklikken. waves gecontacteerd en die stelde voor me te bellen ... op zondag. alles doorgelopen en met op afstand overnemen alles op orde gebracht zodat ik nu alles kan vinden zonder problemen. prachtig!!!

I'm going to go with 5 stars for my chat with one of the techie salespeople. He was great and answered all my questions quickly.

One other comment from today is *very* unhappy with having to keep paying in order to get software which will run on the latest generation(s) of machines. I, too, share this annoyance, but that's a different conversation

Ankit, responded quickly. He was pleasant to chat with, and offered the updated info I needed. It was my first time back in a while since my last computer crashed. I have confidence knowing that the sales/support is resourceful, after speaking with him.

The responses were quick, accurate, and to the point. no lag time.