I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... ãã£ãšèŠã
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Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved. Recomm... ãã£ãšèŠã
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Delay in supply chain meant I wouldnât get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away... ãã£ãšèŠã
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Terrible company ordered a product then found out my partner had already purchased me one From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listene... ãã£ãšèŠã
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Wavesupboards ã«ã€ããŠ
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Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range â Perfect for leisurely paddling and recreational use.
- Tourer SUP Range â Designed for long-distance paddling and enhanced performance.
- Woody SUP Range â Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range â High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range â Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether youâre exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
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9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, è±åœ
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4.5
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I sent an email to the customer supportâŠ
I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank holiday today so i was really pleased & surprised when i got up & saw the response from SOPHIE. Thanks again Sophie, i'll be placing my order today
2026幎5æ4æ¥
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Wavesupboards ããã®åç
Thank you so much for your fantastic 5-star review! Weâre really pleased to hear Sophie was able to get back to you so quickly, especially over the weekend and bank holidayâthatâs exactly the level of service we aim for.
Itâs great to know you found the information helpful and that youâll be placing your order with confidence.
We truly appreciate you taking the time to share your experience with us.
Esther was super helpful in gettingâŠ
Esther was super helpful in getting part of our order dispatched whilst we wait for the remaining items to come into stock. Highly recommended!
2026幎4æ23æ¥
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Wavesupboards ããã®åç
Thank you so much for your 5-star review! Weâre really pleased to hear Esther was able to help get part of your order dispatched while the remaining items are on their way.
Itâs great to know you had such a positive experience and we truly appreciate your recommendation.
Order Query Resolved Quickly
I had a query regarding my order. Esther was a huge help, updated me almost immediately with the status of my order and why the order had not been dispatched (1 item was out of stock). And quickly arranged for the other items dispatched with next day delivery, so that I could use my before the weekend. And the other item to be sent later once in stock again.
Really positive customer service experience. Thank you Esther!
2026幎4æ29æ¥
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Wavesupboards ããã®åç
Thank you so much for your fantastic 5-star review! Weâre really pleased to hear Esther was able to quickly update you on your order and explain the delay clearly.
Itâs great to know she was able to arrange part-dispatch with next day delivery so you could start using your items before the weekend, while keeping everything else on track for when itâs back in stockâthatâs exactly the kind of service we aim for.
We truly appreciate you taking the time to share your positive experience with us, and weâll be sure to pass your kind words on to Esther.
Always happy to help
Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved.
Recommended place to buy for you paddle board adventures
2026幎4æ29æ¥
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Wavesupboards ããã®åç
Thank you so much for your fantastic 5-star review! Weâre really pleased to hear youâve consistently had such helpful experiences with the team.
Itâs especially great to know Henry was able to step in and get your issue sorted quickly and efficientlyâheâll really appreciate your kind words.
We truly appreciate your recommendation and your support, and we hope you have many great paddle board adventures ahead!
Terrible company ordered a product thenâŠ
Terrible company ordered a product then found out my partner had already purchased me one
From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listened to me wanting to cancel order
Numerous emails asking me why i want to cancel ? Ive explained numerous times and 12 hours later still no refund or cancelation
Im starting to feel they have stats and they dont want to cancel as it would go against them luterally 12 houes ive been trying to cancel and even though sophie acknoledged i want to cancel still no cancelation now ive got jade emailing aaking me why also even though ive explained
Best of it is item isnt even dispatched ao please just CANCEL and refund and stop palming me off asking me to explain why.
If it continues im going to trading standards ive took evidence email screenshots
2026幎4æ28æ¥
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Wavesupboards ããã®åç
Hi
Thank you for your review,
I am sorry to hear the situation you describe, I would love to get this sorted. Your username "The Modifier" on here does not match anything we have ticket wise.
Dont worry, I have sent a more information request on here, as soon as I get this, I am sure we get this sorted quickly.
I look forward to resolving this
Great customer service from Elizabeth
Great equipment. Had an issue with my most recent order but was quickly and easily resolved by Elizabeth, amazing customer service from her!
2026幎4æ27æ¥
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Wavesupboards ããã®åç
Thank you so much for your 5-star review! Weâre really pleased to hear youâre happy with the equipment and that your issue was quickly and easily resolved.
Itâs great to know Elizabeth provided such amazing customer serviceâsheâll really appreciate your kind words.
We truly appreciate you taking the time to share your feedback with us.
Sophie and Elizabeth were quick toâŠ
Sophie and Elizabeth were quick to respond with a quick resolution ! Thank you !
2026幎4æ27æ¥
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Wavesupboards ããã®åç
Thank you so much for your 5-star review! Weâre really pleased to hear Sophie and Elizabeth were able to respond quickly and get everything resolved for you.
Itâs great to know you had such a smooth experience with the teamâthatâs exactly what we aim for.
We truly appreciate you taking the time to share your feedback with us.
Went above and beyond to ensure I was happy
Delay in supply chain meant I wouldnât get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away.
Having received the kayak, I am impressed how good the build quality is and how stable it was in the waves in Torbay for my first day. Absolutely love this kayak.
2026幎4æ20æ¥
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Wavesupboards ããã®åç
Thank you so much for your fantastic 5-star review! Weâre really pleased to hear the team was able to go above and beyond to make sure your Wave Trailblazer arrived in time for your holidayâthatâs exactly the kind of support we aim to provide.
Itâs great to know youâre impressed with the build quality and that it performed so well on the water in Torbay for your first outing. Weâre delighted youâre loving the kayak!
We truly appreciate you taking the time to share your experience with us.
Navigator kayakâŠ
Although it took longer than original estimate - the kayak arrived and my son loves it!!
2026幎4æ7æ¥
Wavesupboards ããã®åç
Thank you so much for your 5-star review! Weâre really pleased to hear the kayak has arrived and that your son is loving itâthatâs what itâs all about.
Weâre sorry it took a little longer than originally estimated, and we really appreciate your patience while it got to you.
We truly appreciate you taking the time to share your feedback with us.
Very nice!!
2026幎4æ6æ¥
Wavesupboards ããã®åç
Thank you so much for your 5-star review! Weâre really pleased to hear youâre happy with everything.
We truly appreciate you taking the time to share your feedback with us.
Great products
Great products, I now have 2 Wave SUPs. Highly recommend them.
I had a query with my latest order and filled in the contact page on the website. Esther got back to me in about an hour with the answer. Great customer support. Many thanks.
2026幎4æ21æ¥
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Wavesupboards ããã®åç
Thank you so much for your 5-star review! Weâre really pleased to hear youâre enjoying your Wave SUPs and that youâve added a second oneâthatâs brilliant to hear.
Itâs also great to know Esther was able to get back to you so quickly and help resolve your query. Weâll be sure to pass your kind words on to her.
We really appreciate you taking the time to share your experience and recommendation.
Wave Tourer 3.0 - great product and customer support
I recently bought a Wave Tourer 3.0. The product is great. Well made, great graphics and nice to paddle. The Customer Support has been excellent. Both David and Sophie have been very responsive and helpful.
2026幎4æ20æ¥
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Wavesupboards ããã®åç
Thank you so much for your fantastic 5-star review! Weâre really pleased to hear youâre enjoying your Wave Tourer 3.0 and that youâre happy with the quality, design, and performance on the water.
Itâs great to know David and Sophie were able to support you with responsive and helpful serviceâweâll be sure to pass your kind words on to them.
We truly appreciate you taking the time to share your experience with us.
Dispatch
Had a question regarding dispatch of my Kayak, received a swift efficient answer from Esther. Thanks very much.
2026幎4æ16æ¥
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Wavesupboards ããã®åç
Thank you so much for your 5-star review! Weâre really pleased to hear you received a swift and efficient response from Esther regarding your kayak dispatch.
Itâs great to know everything was handled quickly and clearly for you.
We truly appreciate you taking the time to share your feedback with us.
Wavesupboards ããã®åç
Thank you so much for your 5-star review! Weâre really pleased to hear youâre happy with the product and found the whole process quick and easy.
We truly appreciate you taking the time to share your feedback with us.
Bought a hopper for taking on holiday
Bought a hopper for taking on holiday. Great fun for the kids, packs down small and only a couple of kg. Tom in customer support was really helpful with answering questions.
2026幎4æ15æ¥
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Wavesupboards ããã®åç
Thank you so much for your 5-star review! Weâre really pleased to hear your hopper has been great fun for the kids and ideal for taking on holiday, and that it packs down so conveniently.
Itâs also lovely to know Tom was able to help and answer your questionsâheâll really appreciate your kind words.
We truly appreciate you taking the time to share your experience with us.
Shout out to Esther at Wave for makingâŠ
Shout out to Esther at Wave for making my purchase of the Recon 3.0 SUP much easier today! I wished you guys would deliver directly to Cyprus, nevertheless I managed to find some willing forwarders. I will leave a review once I make my first paddle!
2026幎4æ15æ¥
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Wavesupboards ããã®åç
Thank you so much for your 5-star review! Weâre really pleased to hear Esther was able to make your purchase of the Recon 3.0 SUP easier for you.
Itâs great to know you were able to get everything arranged, even with delivery to Cyprus, and we really appreciate your enthusiasm ahead of your first paddleâweâll look forward to hearing how you get on!
Thanks for taking the time to share your experience with us.
Great design and exceptional customer service
Customer service has been exceptional with constant updates to the progress of my order (Special mention should go to Antria for help and advice). As a first time purchaser of an inflatable kayak all email enquiries were responded to immediately offering advice and guidance.
Although I've just received the kayak and not had the opportunity to use it, I've been very impressed with the design and quality of the product. Very simple and straightforward to inflate as is the positioning of the seats and footrests. Deflation of the kayak is also very simple with the advantage of the supplied pump being able to operate in reverse to draw all the air out, making it simple to fold and package into the supplied holdall. This is large enough to store not only the kayak but also the paddles, pump, seats and foot rests too. Additionally, it's fitted with should straps and waist band for carrying.
Overall the is a well designed, great looking product that's backed up with excellent customer service.
2026幎4æ13æ¥
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Wavesupboards ããã®åç
Thank you so much for your wonderful 5-star review! Weâre really pleased to hear youâve had such a positive experience as a first-time inflatable kayak owner, and that the design and quality have impressed you so far.
Itâs great to know the setup, deflation, and storage have all been straightforward and convenient for you, and we really appreciate your detailed feedback on the product.
Weâre especially glad Antria was able to support you with helpful advice and regular updatesâsheâll be thrilled to hear your kind mention.
Thank you again for taking the time to share your experience with us.
I cannot recommend Wave highly enough!
I cannot recommend Wave highly enough! I recently ordered the Trailblazer 3.0, but realized after the fact that I had mistakenly selected the Blue version instead of the Camo.
I reached out to the team and had the pleasure of speaking with Henry and Antria, both of whom provided 10/10 customer care. Not only were they incredibly polite and professional, but they went above and beyond to fix my mistake. They arranged for a courier to collect the Blue unit covering the entire cost themselves and then shipped out the correct Camo model before the original had even arrived back at their warehouse.
The level of trust and proactive communication was fantastic. Itâs rare to find a company that prioritises their customers to this extent.
I will be using again!
2026幎4æ14æ¥
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Wavesupboards ããã®åç
Thank you so much for your incredible 5-star review! Weâre absolutely delighted to hear about your experience with Henry and Antria and that they were able to resolve everything so smoothly for you.
Itâs fantastic to know the swap was handled quickly and seamlessly, and that the level of trust and proactive communication stood out. We always aim to go the extra mile, so your kind words really mean a lot to the team.
We truly appreciate your support and look forward to helping you again in the future.
Great customer service, high quality product.
The customer service at Wave was very good - I interacted with many advisors (Esther, Milly, Henry and Sophie) pre-purchase (deciding which Kayak to chose) and post-purchase to resolve quieries, and they always replied in good time and were very helpful.
I ordered the 3 person Trailblazer Kayak and it seems to be made of high quality material and looks great ðð». We still need to try it out in the water. There was an issue where the product was a bit different to what was online (one skeg instead of two) but I believe that was an admin error and the team helped resolve queries about this.
2026幎4æ14æ¥
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Wavesupboards ããã®åç
Thank you so much for your fantastic 5-star review! Weâre really pleased to hear you had such a positive experience with our customer service team both before and after your purchase.
Itâs great to know Esther, Milly, Henry and Sophie were all able to help you along the way and provide the support you needed. Weâre also delighted to hear youâre happy with the quality and look of your Trailblazer Kayakâhopefully youâll be out enjoying it on the water very soon!
We truly appreciate you taking the time to share your experience.
Missing fin
I ordered a kayak from Wave and when it arrived there was a fin missing. I contacted Wave and they got straight back to me, after I gave them my order number Sophie was able to get the fin sent out to me, it arrived next day and she sent me a waterproof phone case aswell.
Absolutely great customer service, will definitely be ordering from them again!
2026幎4æ10æ¥
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Wavesupboards ããã®åç
Thank you so much for your fantastic 5-star review! Weâre really pleased to hear that Sophie was able to help you quickly and get the missing fin sent out to you the very next day.
Itâs great to know everything was resolved smoothly and that the extra touch was appreciated too! We truly value your support and are delighted to hear youâll be ordering from us again.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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