West Cheshire Credit Union からの回答
Thank you so much for your kind words. We really appreciate your recommendation.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
企業情報
当該企業による記述
West Cheshire Credit Union is a community-focussed financial organisation, providing fair and accessible loans and savings to people across Chester, Cheshire and surrounding areas, including parts of Flintshire. We're committed to offering simple, responsible and transparent financial services, always putting people before profit. Our approach is supportive and personal- taking the time to understand each member's situation and provide help where we can. We are currently evolving into Cheshire Community Bank, with a renewed focus on making our services even more accessible, supportive and community-driven. Banking that gives back - helping your money support you and your community, every step of the way.
連絡先
12, 16 Brookdale Place, CH1 3DY, Chester, 英国
- 01244 399006
- info@wccu.co.uk
- wccu.co.uk
3.7
まあまあ
5件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Thank you for taking the time to call…
Thank you for taking the time to call me and speak to me, very good customer services and very helpful
2026年4月21日
自発的なレビュー
West Cheshire Credit Union からの回答
Thank you so much for your positive review. Providing friendly, professional service is exactly what we aim for.
I’ve had a really positive experience…
I’ve had a really positive experience with my credit union. The staff are always friendly, approachable, and genuinely willing to help with any questions or concerns. Everything is explained clearly, which makes managing my finances feel much less stressful.
I especially appreciate the personal touch—you’re not treated like just another number, and they really seem to care about their members. Their services are reliable, and I’ve found their rates and options to be fair.
Overall, I’d definitely recommend them to anyone looking for a trustworthy and supportive place to manage their money.
2026年4月21日
自発的なレビュー
West Cheshire Credit Union からの回答
Thank you so much for your thoughtful and kind review- it really means a lot to us. We're so pleased to hear that you've had such a positive experience and felt supported by the team.
Providing clear, friendly and personal service is exactly what we aim for, so it's wonderful to know this has made managing your finances feel less stressful.
We truly appreciate your recommendation and support 💚
Not helpful at all
Been a valued customer until recently, no issues at all previously, whether it’s a change of management or something else but not very helpful at all, being a long term customer clearly means nothing
2026年2月4日
自発的なレビュー
West Cheshire Credit Union からの回答
Hi Natalie,
Thank you for taking the time to share your feedback- we're really sorry to hear about your recent experience, especially as a long-term customer.
We truly value all of our members, and it's disappointing to hear that you felt unsupported. Around that time, there were some changes to our lending criteria, which may have impacted your experience.
A member of our team has now been in touch to explain this further, and as our criteria has since been reviewed , you may now be eligible. We'd really welcome the opportunity to support you moving forward.
If there's anything further we can help with, please don't hesitate to get in touch.
Kind regards,
WCCU Team
Worse than High street banks
After experiencing financial difficulties, I turned to the West Cheshire credit union in desperation. I have received nothing but aggression and lack of empathy, the worst company I've ever interacted with.
2025年3月4日
自発的なレビュー
West Cheshire Credit Union からの回答
Hi Tony,
Thank you for taking the time to share your feedback- we're very sorry to hear about your experience.
We understand how difficult financial situations can be, and we're sorry that you felt lack of empathy when reaching our to us. This is not the experience we aim to provide.
As we're unable to discuss individual circumstances publicly, we would really encourage you to get in touch with us directly so we can review your situation and ensure you have the right support and information available.
Kind regards,
WCCU Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。