Her App レビュー 

There is no support team. It's all automated and will only respond to a few specific prompts, as I discovered through multiple attempts at contacting them. Your account can be banned permanently without review, as mine was, even if it was flagged unfairly. There is no way to get your case heard, unless maybe you try tracking down somebody's social media, which is way more trouble than this app is worth. If I wanted yet another app where you can't see likes, add friends, filter basic things like orientation, or even choose to look for both dates and friends, I could get better results from other mainstream apps.
If you think this is the safe space for trans and non-binary people the app claims to be, think again. Just read the reviews. Lots of transphobic users out there willing to report anyone who doesn't look woman enough for their liking, and when they do, there will be no oversight and no recourse.
Negative reviews always seem to get the same response of "email Support", but doing so won't get you in touch with a real person capable of answering your questions. If HER wants to draw in queer users, maybe they should start by making us feel heard in a way that matters.

They froze my account, claiming I had violated community rules, but didn’t provide any explanation of what I had done wrong or give me an opportunity to correct the issue. To make matters worse, a few days later, they charged me a £24.99 subscription fee after a free premium trial that I was unable to use. Apple Pay had to refund me in the end.

I am a Trans and I work closely with other LGBTQIA+. This App isn`t recommended for depressed LGBTQIA+ as you can read via other reviews plus I asked HER to investigate a report and they didn`t get back to me. My aim as a social worker is to help others and this app isn`t recommended if you feel rejected already and can not cope with rejection.

Makes it very complicated to cancel subscription. I thought I had cancelled it but realized they have been charging me for the past 4 months. Apparently there's additional steps to be taken, even though it indicates that your subscription was cancelled by asking you why you are leaving, etc. Contacted them but they said my reasoning was not a reason for refunding.

Wow! I thought it was me only!!!
I have verified three times in three weeks,,, the last time I did I only decided to do manually as saw I wasn’t verified! So I did it on my own behalf to stop the automatic verification one showing up. Well that completely messed things up. Been logged out and account put on hold for over a week with 10 or more emails to Customer support, not one proper reply back... I had a few friends I knew from previous sites that did connect with me so I was lucky I could reconnect with new connections via my friends profile. They also agree the support is terrible. Verification has issues plus other issues which I haven’t detected as I haven’t had the chance to enjoy the app.

I was on this app, looking for a bi or a lesbian female as a friend. Honestly I think, somebody reported me cuz I was a straight male. They said I violated the community guidelines. No worries, I'll just tell others about this site, so they can write a review also. I don't have to read your guidelines to write a review. Have a nice day & Your welcome!

Absolutely disgusting. They ban you for nothing and its misogynist to its core. Also the help desk doesnf reply on your demand to delete your profile. Since its blocked you cant do that yourself. To ask for unblock. They demand you to give them your passport. Which is both, keeping personal data online with pictures and so on, and demanding passport reveil, is ILLEGAL.

Used te be ok now its full of fake profiles, men pretending to be women amd scammers. Customer service is horrendos. They block legitimate profiles for noe reason. Do not give this app your money.

Getting frozen for no reason . My profile it’s verified and I did a second verification in email with a selfie and a pice of paper with today date and still that my profile get frozen for no reason that it’s a huge issue because I found some interesting people to talk with and suddenly my account it’s on hold without any valid reason , beside that it’s not such a bad app it’s just full of scammers

Extremely unsafe app for women. Update: since original review I have blocked over 40 times. The account is on my block list and by the morning the account has been removed, despite all my other blocks remaining, so someone in management is obviously this specific account, knows them, or is also predatory by removing my block, knowing I have made many complaints via email, trying to block them, trying to report them, and made these reviews online. I have sought legal advice and am following up with the e-safety commissioner. This behaviour is absolutely unsafe for women.
Original review Complaint: I have blocked and reported duplicate account for the same account almost ten times. By the following time I use app the account is back so they do not take reports seriously, or the block function doesn’t work making it very unsafe for people with genuine reasons needing to block and report. I have sent email after email with evidence and the response is a standard gaslighting one that tells you your experience isn’t occurring as the block function does work and that they take reports seriously. Then I reply with evidence and more evidence and now I get no response at all. Since that email I have had to report and block the same account 4 more times. Extremely unsafe. I even reported and blocked someone who raped me years ago via drugging me with a man. Reported and blocked account and same as other example again and again, over and over, emailed support with no response. If you want safety whilst dating and exploring sexuality don’t use this app, you’ll end up at risk of harm by perpetrators that use the app pretending they are something they aren’t. Submitted reviews and they say oh no email support! The very email address that told me they take reports seriously, and never replied when I showed more evidence that the account is back daily after I block or report. They don’t care about women.

Complete waste of money. I paid for a year's access, after my mobile phone was stolen and I had to change phone numbers, HER repeatedly advised me that the only way to access that account was via the mobile number I signed up with - despite also using my email address - and there was nothing they could do. That meant I lost not only the profile I'd painstakingly created but also likes and friends - which tbh were not significant, towards the end of my usage of this dodgy app, I received likes from numerous cis het males - bizarre, considering their rigorous screening processes - and so many likes from trans people and masc lesbians, which is no problem except I specified I was only interested in cis femmes. Would never use it again, if I had to go digital I hear good things about Hinge.

This app is low key full of bs. I notice when I cancel my subscription I started seeing more white women. You may get sprinkles of others. The app claim it be safe but it's really not when there's pervert on there pretending they women and no I'm talking about tran women. I got kick off because I post in a chat room that I was looking for lesbian only I guess that came off as bi phobic instead of my preference

I got tired of trans-women claiming they were cis women looking for one night stand! Had a few try to convince me they were biological women when you can clearly see the Adam's apple, if that works for you connect with HER, if you want a biological women, try Tinder or Taimi...

I would advise you all to save your money and don’t fall for their “upgrade” I purchased a 1 week trial and immediately received notification that if I upgrade that same subscription, I’ll be refunded for the original purchase.
I was never reimbursed. I contacted HER support and was told to go to my bank.

Is this normal practice, purchasing 2 subscriptions for the same week? 30+ euro!!

Nice one! I will publish my opinion of this “app” on every social media platform available to me.

Awful app. My account keeps getting frozen & customer support is nonexistent.
Currently my account is frozen AGAIN.
Very very poor.
Avoid

Absolutely unethical as it pertains to the use of bots, disgusting. This app wants to prompt you to pay for a subscription, yet they are using bots to interact with users there maybe 1 or 2 ppl you can meet but the bulk are bots, gross. Yet they want to police accounts and close user accounts. Just so disgusting and misleading

No support and ignore you

I signed up for the free trial of HER which was fine. I forgot to cancel my subscription so was charged £24.99 which is also fine.

What is NOT fine is that, I cancelled my subscription so that I would not be charged again. My profile was VANISHED and my details disappeared as well as my premium subscription despite having just paid £24.99!

I tried to contact HER support but it was a lot of bots and automated responses and going round in circles. It got very frustrating and in the end my friend said I should contact HER via instagram. I did that and got a human response within a couple days which was helpful. Turned out I had to ask Apple directly for the refund via an online process and I eventually got my refund.

I probably won't use HER again as a result of the experience. It takes a lot to create a profile and meet people, let alone have potential match conversations deleted. Sigh....back to the dating drawing board

starting with the fact that they make you pay $45 dollars profiting off queer community is on its own crazy as. it’s like if EA games was a dating app, paywalling every fart. idk if it’s to “keep the community safe” but i have found absolutely nothing that would keep it safe, even tinder can do as well.
not only that, this app is laggy af - the countdown to review likes goes to 0, then something glitches and it resets back to 24 hours when u didn’t even get a look at any of ur likes.

so dog delete the app from the store coz it will make me go straight atp

Tired of DMing and emailing support for nothing to change. They will take your money and expect you to use a broken app where all the profiles are fake or inactive. I've used it in 3 huge cities and you start to see the trends of all the fakes. Can't believe they won't refund me - absolute waste of time. Better off on Feeld or Okcupid for queer women