Planet - Merchants レビュヌ 429

•
TrustScore 5段階評䟡の4.5

4.7

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5぀星のうち5の評䟡

Edson Y. not only responded to all my requests and questions over our 40 minute call but I didn't feel like an idiot or like I was bothering which is very nice. First time I call the support and I am... もっず芋る

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5぀星のうち5の評䟡

Anabell a été professionnel patiente et tres compétente. Elle a su reprendre un dossier et le simplifier

䌁業が回答したした

5぀星のうち5の評䟡

Das Telefonat war sehr professionell. Viktoria war sehr freundlich, hatte eine angenehme Stimme und konnte mein Anliegen zÃŒgig erledigen. Die RÃŒckmeldung kam nicht einmal 2 Tage spÀter mit der Info,... もっず芋る

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5぀星のうち5の評䟡

Ich hatte heute ein unglaublich freundliches Telefonat mit Viktoria bezÃŒglich einem Problem unserer Kreditkarten Terminals. Es war ein Telefonat, welches mir den Tag versÌßt hat. Schön, dass es noch s... もっず芋る

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䌁業情報

  1. ゜フトりェア䌁業
  2. 免皎店
  3. 支払いサヌビス

Planet - Merchants に぀いお

圓該䌁業による蚘述

We Are Planet

Integrated payment solutions, hospitality and retail software, and global VAT refunds. Planet, is a financial services company, specialising in multicurrency payments, credit card processing and the management of VAT refunds for tourists. Planet provide their services to overseas visitors, international retail groups, hotels and banks around the world. It is one of largest tax refund providers globally.

Planet also provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

Planet, a global technology leader, has combined with Proximis, Datatrans, Protel, and Hoist Group to power digital commerce, with industry leading cloud software and payments solutions for the Retail, Hospitality, and Financial Services verticals. The combined company operates in over 120 markets and employs more than 2,000 people worldwide.


連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

429件のレビュヌ

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1぀星

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この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Anabell a été professionnel patiente et


Anabell a été professionnel patiente et tres compétente.
Elle a su reprendre un dossier et le simplifier

2026幎4月17日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Dear Customer,
Thank you for sharing your positive experience with Anabell! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Anabell and her manager.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Great help and very friendly

Great help and very friendly.
Keep it up!

2026幎4月15日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Alex,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Patricia es de gran ayuda pese a que


Patricia es de gran ayuda pese a que los terminales siguen sin ir

2026幎4月15日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Enric,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Patricia has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team

5぀星のうち5の評䟡

Gracias Patricia por tu ayuda y


Gracias Patricia por tu ayuda y efectividad.

2026幎4月13日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Noelia,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patricia made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Edson Y 5/5

Edson Y. not only responded to all my requests and questions over our 40 minute call but I didn't feel like an idiot or like I was bothering which is very nice. First time I call the support and I am very pleased.

2026幎4月10日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Jeffrey,
Thank you for sharing your positive experience with Edson! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Edson and his manager.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Super

Friendly, fast and competent service by Dimitri, thank you

2026幎4月8日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Marina,
Thank you for your feedback! We’re pleased to hear that Dimitri delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

TOP Kundenservice

Unglaublich nette und hilfsbereite Person ist V. Ich habe mit so einer Hilfsbereitchaft wirklich nicht gerechnet. Danke fÃŒr die MÃŒhe :)

2026幎4月8日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Dear Customer,
We're thrilled to hear that you had a positive experience with our service. Providing top-quality service is our mission, and your feedback reassures us that we are on the right track. Thank you for your support, and we look forward to serving you again!
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

We highly recommend the company


We highly recommend the company WeArePlanet for their outstanding support in simplifying and improving our payment systems within our hotel business. In particular, we would like to highlight Patricia, with whom I’ve had the pleasure of working on three occasions. Each time we collaborate, she demonstrates even greater efficiency, professionalism, and expertise. Her consistent dedication and ability to deliver effective solutions have made a significant positive impact on our operations.

2026幎4月8日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Alex,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Patricia was very friendly and she


Patricia was very friendly and she forwarded my request quickly.

2026幎4月7日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Harald,
Thank you for sharing your positive experience with Patricia! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Patricia and her manager.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

CAMBIO DE DATAFONO

Solicite un cambio de Datáfono y Patricia fue super amable, siendo una profesional intentó ayudarme actualizando el firmware. Pero no conseguimos arreglarlo. Al final solicité el cambio.

Muchas gracias Patricia!

2026幎4月6日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Ismael,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Omar ha tomado todo el tiempo necesario


Omar ha tomado todo el tiempo necesario para ayudarme a solventar la incidencia y explicarme de forma sencilla y detallada la nueva forma de loguearme con el doble factor

2026幎4月6日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Dear Customer,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Omar to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Viktoria Justus war sehr hilfreich und


Viktoria Justus war sehr hilfreich und nett. Hat schnell meine Fragen beantwortet. Vielen lieben Dank :-)

2026幎4月2日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Hanna,
Thank you for sharing your positive experience with Viktoria! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Viktoria and her manager.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Knowledge

The issue resolve

2026幎3月31日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Dear Customer,
Thank you for your great review! We are delighted to hear that our service met your expectations. At Planet, we always strive to ensure every customer’s experience is positive and smooth.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Intervention rapide et efficace

Intervention rapide et efficace, personnel compétent.
Cela concernait un prob de MAJ.

2026幎3月23日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Dear Customer,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Owning the Problem

Gary took ownership of the failed Payment issues of report not appearing and called me back to follow this up.

2026幎3月19日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Dear Customer,
Thank you for sharing your positive experience with Gary! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Gary and her manager.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Susana: quick replies and solution provided

quick replies and solution provided. Thank you, Susana

2026幎3月20日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Lilly,
Thank you for your feedback! We’re pleased to hear that Susana delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Excelente atendimento

A assistência pelo telefone foi muito eficaz.

Patrycja

2026幎3月18日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Hi Beatriz,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patrycja made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Gery was really helpful and friednly

Gery was really helpful and friednly, she explained me everything step by step and had a lot of patience even if I wasn't able to find some details, she was needing.
Thank you!

2026幎3月19日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Dear Customer,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Gery has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team

5぀星のうち5の評䟡

Thanks Patricia

Patricia responded to my request very quickly and was extremely kind and helpful. Thank you

2026幎3月16日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Dear Customer,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team

5぀星のうち5の評䟡

Dimitri provides an excellent and


Dimitri provides an excellent and efficient service. He is knowledgable and resolutive. 10/10

2026幎3月14日
自発的なレビュヌ
Planet - Merchants ロゎ

Planet - Merchants からの回答

Dear Marco,
Thank you for your wonderful review! We're delighted to hear that Dimitri provided you with top-notch service. We will make sure to pass on your kind words to Dimitri and his manager.
Best wishes,
Planet Customer Experience Team

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