Riley レビュー 833

Riley からの回答

2026年6月11日

Hi Fiona,

Music to our ears that you find our products so comfy. Thank you so much for sharing!

Lauren
Team Riley x

Riley からの回答

2026年6月11日

Hi Rebecca,

Thanks a million for sharing such lovely feedback. We love to support our customers with the ease of a subscription model! Enjoy the products

Lauren
Team Riley x

Riley からの回答

2026年6月2日

We love to hear this Fiona, thank you so much for sharing!

Lauren
Team Riley x

Riley からの回答

2026年6月11日

We love to hear that you are supporting your girls with our products Fidelma! They are lucky to have you looking out for them.

Lauren
Team Riley x

Riley からの回答

2026年6月11日

Hi,

Thank you for giving Riley a try and for sharing your honest feedback.

We absolutely agree that period care should be accessible, and we know that affordability plays a huge role in the choices people make. We're genuinely glad there are more organic and natural options on the market than ever before, that's a win for everyone.

We did want to share a little context on what goes into our pricing:
Riley uses 100% organic cotton in both the topsheet and the core of our pads. Some brands use organic cotton on the topsheet only, with a conventional or alternative core, which can bring costs down but does mean the materials in closest contact with your body throughout your cycle aren't fully organic.

We believe full organic cotton construction is worth it, but we completely understand it's not the right fit for every budget, and we respect that.

We're grateful you gave us a chance and appreciate you taking the time to share your thoughts. If you ever want to chat more about what goes into our products, we're always happy to talk, just give us an email at hello@weareriley.com

Lauren
Team Riley x

Riley からの回答

2026年6月10日

Hi,

Thank you for taking the time to share your feedback. We're so sorry for the frustration and disappointment caused by this experience.

This is not the level of service we strive to provide, and we completely understand your concerns. We're grateful that we were able to connect with you directly, discuss what happened, and reach a resolution.

We appreciate your honest feedback, as it helps us identify where we need to do better and improve the experience for all of our customers.

Wishing you all the best,

Lauren
Riley Team x

Riley からの回答

2026年6月11日

Hi Edel,

Thank you so much for sharing this!

You're definitely not alone in feeling that way. Because our products are made from 100% cotton, they can feel a little different to the conventional products many of us have used for years, and that can take a bit of getting used to.

We're so happy to hear that the way you felt after your period made that adjustment worthwhile. That's exactly why we do what we do, and it means so much to hear feedback like this.

Thanks again for giving Riley a try.

Lauren
Team Riley x

Riley からの回答

2026年6月2日

Thank you so much for sharing such lovely words!

Lauren
Team Riley x

Riley からの回答

2026年6月11日

Millie, we love to hear this! Thank you so much for sharing your thoughts on our rebranded packaging!

Lauren
Team Riley x

Riley からの回答

2026年6月11日

Hi Orla,

Thank you so much for sharing such kind words. it truly means the world to us!

Lauren
Team Riley x

Riley からの回答

2026年6月10日

Hi Aleks,

We love to impress so this is music to our ears! So delighted to hear the products are holding up well and you find such comfort. Thank you for sharing.

Lauren
Team Riley x

Riley からの回答

2026年6月10日

Hi Leonora,

This is music to our ears! Thank you so much for sharing such kind words.

Lauren
Team Riley x

Riley からの回答

2026年5月20日

Hi Danielle,

Thank you so much for taking the time to share your feedback, and I’m really sorry to hear about your experience with the packaging and applicator.

We completely understand how disappointing that must have been, especially when you were hopeful about the product.

I’m going to reach out to you via email separately, as we’d really appreciate the opportunity to understand a little more about your experience and where things fell short. Feedback like this is incredibly valuable for us as we continue to improve.

Thank you again for being so open with us, we really appreciate it.

Lauren
Team Riley x

Riley からの回答

2026年5月20日

Hi Louise,

Thank you so much for taking the time to leave a review, and I’m really sorry again that you didn’t receive your order.

It was lovely chatting with you over email and getting a bit more detail so we could look into what may have happened with your delivery.

We really appreciate you bringing this to our attention, and we’re glad we were able to connect with you directly to help get it resolved. If there’s anything else you or your girls need, please don’t hesitate to reach out.

Lauren
Team Riley x

Riley からの回答

2026年5月20日

Hi Joanne,

Thank you so much for your kind words, they mean the world to us.

Lauren
Team Riley x