I had a very disappointing experienceâŠ
I had a very disappointing experience working with this company. David Kelp and David Carter handled our project, but the entire process was disorganized from start to finish. Communication was poor, follow-ups were inconsistent, and I repeatedly had to reach out myself just to get updates on work that had already been promised.
What was most frustrating was that there seemed to be a strong focus on collecting payment, but once payment was made, the level of responsiveness and urgency dropped significantly. Deadlines were missed, updates were not provided proactively, and I felt that customer service was no longer a priority.
Overall, the experience was unprofessional and stressful. I expected clear communication, accountability, and timely follow-through, but unfortunately, that was not my experience. I hope the company improves its project management, communication, and customer support for future clients.
