Webuyanycar レビュー 57

DISHONEST, DECEITFUL, AND POTENTIALLY FRAUDULENT—AVOID AT ALL COSTS

I am writing this to warn every motorist in Cumbria: Do not trust We Buy Any Car in Whitehaven. My recent experience was nothing short of a calculated attempt to devalue my vehicle through blatant lies and technical misinformation.

During my appointment, the salesman videoed my engine to be reviewed by a "master mechanic." I was then told that my car was missing its Diesel Particulate Filter (DPF). I was informed this "discovery" would strip at least £2,000 off my valuation. When I questioned how the car had passed four years of MOTs, the salesman had the audacity to claim that DPFs aren't checked during an MOT. This is a categorical lie. Emissions are checked.

To verify this "report," I took my car to the original dealership. Not only did they physically confirm the DPF is present and untouched, but they also ran an emissions test proving the vehicle is in perfect working order.

The most galling part? Upon complaining, the Branch Manager admitted that even though their "mechanic" was objectively wrong, they refuse to amend the record because it’s already "on the system." Apparently there “is nothing he can do”!

This business model appears to rely on duping honest people out of thousands of pounds based on fabricated mechanical faults. Had I not challenged them, I would be £2,000 out of pocket today. They are misleading, professionally incompetent, and utterly shameless.

I will never use this company again, and I urge you to take your business elsewhere unless you want to be lied to for profit.

Took my car, been offered £10500 by dealer offer on line by this company was £11500. When I arrived all the guy was missing was a magnifying glass as he inspected the paintwork which had no visible scratches and offered £9500!

OMG how are these jokers still in business just wasted my time based on their offer of £1070 for my old car believing that seen as they have all the info at their finger tips they can do their homework before you get there. I was asked about spare keys service history and did I know about the £50 admin then she turned around and said good news we can offer you £120 i honest to god thought she was joking and was going to say no the real price is £ needless to say i didn't even give her the time to give me some more bull you should be ashamed of yourselves bad rep for a good reason

Not a pleasant or "honest" experience.
1. Car original valued at £21,800 prior to appointment.
2. On bank holiday Saturday tried to book for Wednesday but wasnt allowed as it was too early - more than three days - BUT only two working days.
3. Just before I booked the appointment the car dropped to £20,900.
4. Arrived at the WBAC station ten minutes early after upteen calls and messages asking me to confirm I would be there but the rep was still dealing with the first customer from 10:00 and eventually got to me at 10:45 (not 10:20).
5 After a quick look he said okay - here's the offer - £19,200 which was £1700 less than the day before because of MOT/Service due and wheel rims. The MOT/service had not been mentioned as a devaluer and the wheel rims are 5 years old ie same age of the car of of course not perfect.
6 The rep had no idea what the original valuation had been
7. As I was now car less I needed a taxi but the rep hadnt got a local taxi firm number. Seriously?
So at the end felt scammed, ripped off and frankly poorly served. So sorry not again and am passing the message on through Trustpilot.
GO ELSEWHERE PEOPLE.

I had a very disappointing experience with We Buy Any Car Rochdale, and it really came down to the way one member of staff chose to conduct himself.

I fully understand that your pricing model is based on assessing the vehicle in person and adjusting the online valuation depending on condition, that’s fair enough, and it’s clearly stated. However, there’s a difference between professionally explaining adjustments and speaking to customers in a dismissive, argumentative manner assuming you are more superior and better than others.

During my appointment, the staff member I dealt with became unnecessarily confrontational. He repeatedly talked over me, insisted on emphasising that my car was “far from immaculate,” and seemed more interested in justifying huge deductions, than actually having a constructive conversation. There was no attempt at balanced dialogue just a one-sided lecture. If there was, I have had more respect and walked out shaking his hand instead and thanked him, far from it.

What made things worse was the unprofessional commentary about a previous colleague at another branch when I advised that customer service was much there as opposed to here and valuation, I was told that someone at another branch had been “sacked for many reasons,” which is frankly not something customers should ever hear. Airing internal issues or “dirty laundry” like that reflects poorly on the company and undermines trust, not nice to then tarnish the company name you work for.

Ironically, I had visited another branch in Rochdale previously, and the difference in approach was night and day,
much more accommodating, respectful, and customer-focused. So it’s clearly not a company-wide issue, but rather inconsistent standards in staff conduct.

There also seems to be an expectation that cars should be “box fresh,” while offers come in at what can only be described as bargain-basement levels. For context, the same car, yes, the one described as “far from immaculate” was advertised the very next day, sold as seen within 2 days with the cosmetic imperfections and all, for nearly £2,000 more. No drama, no lectures, no inflated sense of authority, just a straightforward sale.

A bit of advice: go back to basics. Customer-centric service isn’t complicated, listen, communicate respectfully, and don’t talk down to people. There’s no need for the attitude or the sarcasm that customers seem to receive.

And to the staff member in question: confidence is one thing making it out that you know better than others, but it doesn’t need to tip into arrogance. A more measured, professional approach would go a long way.

All the best

Said £4000 then when I got there it went down to £2800. Half an hour later they asked me why I was not happy. They then said they would review the price offered and offered me £2300

They gave me a quote on line after I completed the comprehensive questionnaire regarding the condition etc of my car. I assumed that it was a fair quote and at least near to what they were willing to pay. So I made the effort to drive the car to my appoint with them.
Lo and behold - once there the quote suddenly came down from about £800 to £275. This was a much loved very reliable car with a new battery and although old was worth all of £800. I saw an (albeit pleasant young man ) employee who informed me that it was not his decision but all computer generated from my answers etc.
SO the computer had changed its mind since giving my quote . SCAM - just to get people there who must be desperate to sell them their cars for nothing. They reckon they get 200 cars a day at this meeting point to sell on at auction. Yeah right there are that many stupid people out there I dont think so!!
DONT BELIEVE THEIR ON LINE QUOTES.

Total rubbish, the value of the car went down and down and then up, when I took it he knocked £700 off for a couple of stone chips. I told him available had offered me £1000 more so he said take it then, so I did. They were a pleasure to deal with. The guy at we buy in coalville was stringing his guitar in the office, he was so unprofessional and was shocked when I said I wasn't taking his offer

Offer 11,255 online followed by 9,900 when seen. Refused to negotiate. Car low milage, service and no advisory MOT in March. No damage - a few minor marks not scratches
Laughable

What a scam to eny body selling a car keep away from we buy eny car got offered £640 from putting my registration in and went thar and thay sed car is 09 plate. not a bit of rust 4 new tyres and low mileage and a years mot and last week just spent £372 on it on all the running gear and just offered me £280 what a waste of time to my day so please eny body do not use we buy eny car its a scam do not no how they get away with it what a joke

The company give you such a low valuation when other firms Wii give you 10% more at a valuation of £55,000 so you loose £5,000 to go into there pocket . They just put the car in auction and make thousands on there low valuation, so you are the looser. Try any other
Platform but this one.

From the time I posted my car on there site to the point I met there rep, the original offer had dropped dramatically, very disappointed in there service, have to say that the rep was excellent and very apologetic. But won’t be using or recommending this company to anyone.

Turned up to WBAC not expecting much offered £1000 online didn't have all service history as only got what I have with car plus all information can be found online now cars done alot of mileage but in good shape no rust full 11month MOT no issues no warning lights 2 keys. The guy said there were few cosmetics wear and tear tried to offer me 436. The beauty of saying no to this offer was satisfaction guaranteed.

Got my online valuation £6945 sounded ok booked appointment went along to the Crawley branch pleasant enough guy then the fun starts couple of small digs 8 yr old car decides it’s a 4 out of 8 now tablet wants engine check so we do that
Tablet takes forever to send off data bad wireless apparently 10 minutes later comes Back engine classed as c as it’s tapping nothing wrong with engine at all my bro is 30 yr mechanic and owns company that does all my services etc offer finally came through £3900 hence to say I left very angry .

The gent we dealt with was very professional, and understanding of us being new to this. Made everything simple and very patient. I could of got much more money if I had sold the vehicle part by part, it did have some good parts. It would of taken sop much effort and time I was better off this way.

gave an online sale price for my car (over 1000 pounds) to make me take it in for collection , when i got there i was told 20 pounds , stay away as they are not honest with there online sale prices

Lewis was an excellent person to guide us through the process. He explained everything clearly with kindness and courtesy. Nothing seemed to be too much trouble for him, and we are v pleased with the whole experience. Thank you.

This company only wants to deal with desperate sellers. What ever they quote you is likely to be reduced by upto 40%.
So unless you're desperate steer clear.

Absolutely disgusting company taking advantage of a man with Parkinson’s and lowering the original offer down to £1400 then car being sold for £5000 I honestly don’t know how they sleep at night , vile company

One Unhappy Customer
It is my opinion that the staff at Guildford branch of We Buy Any Car (WBAC) to be dishonest and they lie.
Early Jan I considered buying a new car. Received an online quote from WBAC and went to Guildford branch to get a confirmation which turned out to be about £250 lower and lasted for 4 days.
The MOT was running out and it needed a service. As I was still looking around for a new car this was carried out but I did not use the car again.
A week or so after visiting WBAC I got an email revising the offer by an additional £150 more than the initial quote. After another week went by, I received another email which raised it by a further £200.
I found a new car and placed a £500 deposit.
Upon returning to WBAC the buyer told me all the information was stored in the system from my initial visit. He looked round the car again but he revised the value of the car below the original offer even though the car had been serviced and now had a new MOT.
He gave some bs answer that it was all down to algorithms. I asked to speak to his manager which I did over on the phone. The manager then asked to speak to the buyer and the buyer left the office but I was never allowed to speak with the manager again.
I was in the difficult position of losing my deposit on the new car or begrudgingly accept the low offer. The buyer did say I could raise the issue with customer services which I did.
From subsequent emails with customer services, it is apparent that the buyer lowered the grade of the car even though it was in better condition than the first visit.
The buyer said that the system could not be altered. A lie because unknowing to me he had lowered the grade even though he said the information could not be changed
Why did WBAC raise their offers after appraising the car and then not honouring them?
They hide behind the small print and unfortunately if you have locked into a new car, you are in between a rock and a hardplace and will lose money which ever decision you make.
In conclusion I would not recommend WBAC because if you do not accept their first offer any further emails raising the offer which are tempting, although in hindsight they are meaningless because they hide behind the small print and do not honour them.