Wedio レビュー 

Wedio からの回答

2024年6月3日 に更新

Hi Oyon,

We are truly sorry to hear about the unfortunate incident involving the theft of equipment rented through Wedio. We understand the significant impact this has had.

At Wedio, we strive to ensure a secure and positive experience for all our members. It is regrettable that in this instance, our service and the subsequent processes did not meet your expectations.

Since the last similar case in 2021, we have made numerous adjustments to our verification system and implemented early warning systems for irregular behaviour. However, due to the high level of trust in the recent fraudster, based on his long history with Wedio and other members, our system was not equipped to handle this scenario. This is an inherent risk in running marketplaces like this. We will, of course, implement stricter measures for our members to mitigate future scenarios.

Regarding your claim that we Wedio make false profiles to take gear from customers and selling it and then refusing to pay the gear as a way to make money, I will inform you, that this is not the case at all.

Best,
Team Wedio

Wedio からの回答

2024年5月7日

Hi Matt,

We are truly sorry to hear about the unfortunate incident involving the theft of equipment rented through Wedio. We recognise the considerable impact this has had on you.

At Wedio, we strive to ensure a secure and positive experience for all our members. It is regrettable that in this instance, our service and the subsequent processes did not meet your expectations.

Please review our official statement at https://academy.wedio.com/official-statement/.

If you believe there has been an error in the reporting dates of your equipment, please provide us with the necessary documentation at info@wedio.com. We will be happy to reevaluate your claim accordingly.

Kind regards,
Wedio

Wedio からの回答

2024年6月3日

Hi Laura,

We are truly sorry to hear about the unfortunate incident involving the theft of equipment rented through Wedio. We understand the significant impact this has had.

At Wedio, we strive to ensure a secure and positive experience for all our members. It is regrettable that in this instance, our service and the subsequent processes did not meet your expectations.

Since the last similar case in 2021, we have made numerous adjustments to our verification system and implemented early warning systems for irregular behaviour. However, due to the high level of trust in the recent fraudster, based on his long history with Wedio and other members, our system was not equipped to handle this scenario. This is an inherent risk in running marketplaces like this. We will, of course, implement stricter measures for our members to mitigate future scenarios.

Best,
Team Wedio

Wedio からの回答

2024年6月3日

Hi Billy,

We are truly sorry to hear about the unfortunate incident involving the theft of equipment rented through Wedio. We understand the significant impact this has had.

At Wedio, we strive to ensure a secure and positive experience for all our members. It is regrettable that in this instance, our service and the subsequent processes did not meet your expectations.

Since the last similar case in 2021, we have made numerous adjustments to our verification system and implemented early warning systems for irregular behaviour. However, due to the high level of trust in the recent fraudster, based on his long history with Wedio and other members, our system was not equipped to handle this scenario. This is an inherent risk in running marketplaces like this. We will, of course, implement stricter measures for our members to mitigate future scenarios.

Best,
Team Wedio

Wedio からの回答

2024年5月7日

Hi Jake,

We are truly sorry to hear about the unfortunate incident involving the theft of equipment rented through Wedio. We understand the significant impact this has had.

At Wedio, we strive to ensure a secure and positive experience for all our members. It is regrettable that in this instance, our service and the subsequent processes did not meet your expectations.

For your specific case, your claim was below our deductible of 580 pounds — therefore there was no reimbursement.

Best,
Wedio

Wedio からの回答

2024年5月7日

Hi Ranj,

Thank you for your feedback, and I apologize for the difficulties you've experienced with our verification process and our response times. At Wedio, we aim to balance stringent security measures with a smooth rental experience, and it's clear we've missed the mark in your case.

We are constantly working to streamline our processes and improve our service. Your comments have been forwarded to our team for review.

We value your input and hope to serve you better in the future.

Best,
Wedio

Wedio からの回答

2024年6月3日

Hi Omid,

Thank you for sharing your feedback with us. We appreciate the opportunity to address your concerns and improve our service.

I hope you have a better experience with our members with your next rental.

Best
Team Wedio

Wedio からの回答

2024年2月3日

We're delighted that your experience on our platform exceeded your expectations! Thank you for the positive feedback!☺️


Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年1月26日

Thanks a lot!

We're always here to make our platform better. Sometimes, certain features might take a bit more time to add, but if there's something we can fix right away, we're on it.😄

We hope you keep having a great time on Wedio!😊

Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年2月3日

Hello,

We have emailed you but have not received a response.

Regarding the issue you mentioned with phone messaging, I would like to clarify that we never initiate any communication via phone unless users voluntarily provide their phone numbers. We pride ourselves on being a trustworthy company, and our messaging system is designed to operate in a secure and reliable manner.

Our platform members have to provide their phone numbers during the verification process, and the subsequent messages are solely for the purpose of sending verification codes. In your case, it appears there may have been an intentional addition of your phone number or a typographical error leading to the message of a verification code. However, everything regarding the messaging is according to the system of what phone number is added by a new member.

We apologize for any inconvenience this may have caused you and were hopeful that you would reach out to us directly to seek clarification before resorting to a negative review. Regardless, we appreciate your feedback and hope this explanation sheds light on the situation.

If you would like to talk further about this, you can contact me at my email monika.b@wedio.com


Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年1月4日 に更新

Thank you for the great feedback! We're delighted to hear you had a positive experience. Your kind words mean a lot to us.

Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年1月4日 に更新

Hi Donabel,

Thank you so much for your kind words. I'm happy I was able to assist you, it was a pleasure! :) Reach out anytime!

Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年1月4日 に更新

Hi Emil,

Thank you very much! We are happy you had a good experience using Wedio!

Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年1月4日 に更新

Hi Anthony,

That's lovely to hear, thank you! :)

Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年2月3日

Hey there,

I apologize for any inconvenience you've encountered. Your feedback is valuable to us, and I would like to offer a detailed explanation of our platform to ensure a more positive experience with Wedio in the future.

Please feel free to reach out to me at monika.b@wedio.com, and I'll be glad to discuss any questions.

We are dedicated to assisting our community and continually strive for improvement. Your insights can contribute to enhancing our services based on your valuable feedback.


Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年2月3日

Hey there,

Thank you for sharing your feedback, and we apologize for any inconvenience caused during the verification process. Our commitment to strict verification is aimed at ensuring the highest-quality experience for all our members.

Given that our platform focuses primarily to professional or experienced creators in the film/photography industry, we seek to see of your connection to the field, such as a portfolio, examples of past work, or proof of an upcoming project. This is particularly crucial as we provide insurance services to all our members.

We appreciate your understanding in this matter. Feel free to reach out to me at monika.b@wedio.com, and we can revisit your verification form again.


Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年1月4日 に更新

Hi Jithu,

We are delighted to hear that! Thank you so much!


Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年1月4日 に更新

Hi Christian,

Thanks a ton for sharing your positive experience with Wedio! We're thrilled to hear that you're finding value as both a renter and a lender. Your support means a lot to us!


Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年2月3日

Hi there,

We appreciate your feedback! We understand your concerns, particularly when seeking to rent highly demanded equipment in a popular location.

Rest assured, I am here to assist you with your equipment needs. Feel free to contact me at monika.b@wedio.com, and we can discuss any specific requirements or concerns you may have.


Best regards,
Monika, Head of Member Success at Wedio

Wedio からの回答

2024年2月3日

Hey there,

I completely understand your concern. There could be several reasons for this situation, and it often hinges on factors like location, what is included in the kit, pricing, and your profile's branding.

I would be happy to review your profile/listings and offer some suggestions. Feel free to contact me at monika.b@wedio.com, and we can discuss this further.


Best regards,
Monika, Head of Member Success at Wedio