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Live chat closed while I was typing the case number after verification

Tuesday evening was my second visit and somehow more confusing than the first. One page said verified, another asked for documents, and contact form treated that like normal 😑 small amount, yes, but the handling was weird enough to notice

The lobby looked crowded on my phone until I used filters.
Search found Book of Dead, on the second login recently played saved it, and the next login picked it up again.
No big praise, just less scrolling than expected 😅.

I switched from phone to laptop after a game froze.

The lobby remembered the game, but the balance took another few minutes to catch up.

That is where the irritation started for me.

sophie from the contact form got back to me about my bonus question before school pickup. The response wasnt instant, but it covered the exact screenshot I had sent

I provided the same issue through the contact form. Oddly, the next representative had no chat history. The chat closing mid-message was the bit that ended it for me. The screenshot was already in the thread. It was a small issue until the account pages continued disagreeing.

The welcome offer looked simple until the bonus wallet opened. Cash balance and bonus balance kept switching order, and I nearly played from the wrong one. Support still had the same old note afterwards.

My deposit limit appeared active but accepted another payment without warning

email reply was well written and completely beside the point about my cashout delay

The verification screen accepted my upload, then the ticket stated no file was received. I had the green tick on screen, so which one is right. I saved a screenshot before closing the page. The status gave no indication of what was supposed to happen next.

Adam answered my KYC question with a copy of the FAQ

The platform seemed normal until the bonus was removed without a clear reason

Chat queue started at position 18
When I finally reached an agent, the window refreshed and dropped me back to login
no transcript saved
The detail mattered because the balance had changed

My document upload progress stuck at 99%.

the site looked tidy until history stopped loading.

payout reversed itself?? twice now

After four months here and it plays out the same way each time. Deposits land in seconds, a withdrawal request takes 5 days, and no one will explain the gap beyond an identical pasted paragraph.

KYC wasn't immediate, and I'm fine with that. I submitted my proof of address, watched it shift to pending, then received verification later that day. No unexpected follow-up document request, which was a relief.