There was an issue with Amazon's delivering the wrong package and when I enquired about it with your customer service the response was very quick. (Amazon refunded me) When I re-ordered the product,... もっと見る
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レビュアーのコメントを見てみましょう
These masks are a great replacement for some that I used during the pandemic that were authorized for use only during that time. I never got covid then, and since I've been using Kn95 masks from Wel... もっと見る
企業が回答しました
Great products and even better customer service! Super helpful in finding a solution for too big masks on my little head! This is my go-to for masks, options on styles, colors and fits - recommend wit... もっと見る
企業が回答しました
Most comfortable and reliable mask I’ve found. Products always arrive as expected. Shipping price for Hawaii is not cheap, at 11.99 for 20-30 masks. But the quality, comfort, and reliability to have a... もっと見る
企業が回答しました
企業情報
当該企業による記述
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
連絡先
2250 Morgan Parkway Suite #100, 75234, Farmers Branch, 米国
- (214) 416-9009
- support@wellbefore.com
- wellbefore.com
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The tens unit has really worked well…
The tens unit has really worked well for my husband and me!! Decreased pain well!!
2026年2月24日
WellBefore からの回答
We’re so glad to hear the TENS unit has been helpful for both you and your husband! Reducing pain and improving comfort is exactly what we hope to provide. Thank you for sharing your experience!
WellBefore からの回答
Thank you for the fantastic review! We’re so glad to hear you’re happy with both the quality of our products and our customer service. Your feedback truly makes our day!
WellBefore からの回答
Thank you so much for your kind words — we’re thrilled to hear that you find our masks comfortable, durable, and reliable. Your support means a lot to us, and we’re glad we can provide products that make a difference.
I reached out to tell them the product…
I reached out to tell them the product was not as described and I was ignored.
2026年2月24日
WellBefore からの回答
We’re sorry to hear that you felt ignored and sincerely apologize for the frustration this has caused. Our team did send a response to your inquiry on March 1st, and it’s possible that it may have landed in your spam, junk, or promotional folder.
We are reaching out to understand what happened with your order and to find a resolution that works for you. One of our wellness advisors is trying to connect with you, and we hope to turn your experience into a 5-star one.
Thank you for your time and understanding.
Reordered the McKesson Island bandages…
Reordered the McKesson Island bandages - shipped ultra fast. Great product for someone who's always seemingly injuring himself and in the need of a large wound covering.
2026年2月20日
WellBefore からの回答
Thank you for your continued support! We’re glad to hear the McKesson Island bandages arrived quickly and are working well for you. Reliable coverage and fast delivery are exactly what we aim for. If you ever need assistance or have questions about any of our products, our team is always here to help. Stay safe and we appreciate your feedback!
Good Products
I received everything I ordered in a timely fashion, and the products were packaged well and appeared to be of high quality. I’m happy with my purchases.
2026年2月19日
WellBefore からの回答
Thank you for your feedback! We're happy to hear your order arrived on time, well packaged, and that you're pleased with the quality. Thank you for choosing WellBefore!⭐
WellBefore からの回答
Thank you so much! We're glad to hear you're happy with the masks. Your support means a lot to us!⭐
WellBefore からの回答
Thank you for your kind words! We're glad you had a great experience with our service. We truly appreciate your support!
WellBefore からの回答
Thank you for your feedback! We're glad to hear you're enjoying the design, comfort, and look of the masks. We appreciate your support!
We love all of the new patterns!
We love all of the new patterns! It makes masking more fashionable and fun!
2026年2月18日
WellBefore からの回答
Thank you for the wonderful feedback! We're thrilled you're loving the new patterns. Making protection stylish and fun is exactly what we aim for. Thanks for your support!⭐
Quality gone down too loose now
This wasn’t 2nd time buying this mask and this time they are too loose and I got an infection while wearing it. :( what happened from October 25 to Feb 2026?
2026年2月21日
WellBefore からの回答
We’re very sorry to hear that the masks didn’t meet your expectations this time and that you experienced discomfort. We take feedback like this very seriously and truly appreciate you bringing it to our attention.
A member of our team will be reaching out to you directly to discuss this in more detail and better understand what may have happened so we can help find a resolution. We sincerely apologize for the inconvenience.
Swimmates for a holiday
I ordered Swimmates for a holiday, so I would be able to go in the pool. They do not show under my tankini and didn't leak. They arrived in a couple of weeks. I'm very pleased I found them, and definitely recommend.
2026年3月4日
WellBefore からの回答
Thank you for your wonderful feedback! We're so glad the Swimmates worked well for you and helped you enjoy your time in the pool with confidence. We truly appreciate your recommendation! ⭐
WellBefore からの回答
Thank you for your feedback! We're glad to hear your order arrived quickly and that the product met your expectations in quality. We truly appreciate your support!
Great masks!
These masks fit my kid's face so much better than any we've ever tried and their reusability is incredible. We disinfect them when they get home so they feel good about reusing them.
2026年2月21日
WellBefore からの回答
Thank you for your feedback! We're so glad to hear the masks fit your child well and that the reusability is working great for your routine. We truly appreciate your support! ⭐
Pleased with product
Masks came quickly, fit just as described and are comfortable and secure. Wish they had vented ones in colors and patterns too. Oh, and the price was right!
2026年2月17日
WellBefore からの回答
Thank you so much for your feedback! We're really glad to hear the masks arrived quickly and that they fit comfortably and securely. It's also great to know you found the price fair. We truly appreciate your suggestion about vented options in colors and patterns — feedback like this helps us continue improving our products. Thanks again for your support!
WellBefore からの回答
Thank you for sharing your experience! It's great to hear the masks provide a comfortable fit with a good seal and a design you like. Thanks for sharing your experience with us.
Great face masks
Great face masks. This is my 3rd time purchasing them.
They really protect & work. I feel safe & protected.
2026年2月17日
WellBefore からの回答
Thank you so much for your continued support! We’re thrilled to hear that our face masks are keeping you safe and providing the protection you need. Your trust means a lot to us, and we look forward to serving you again in the future.
Buyer beware
After searching for a company that had the item I needed in stock, I ordered from wellbefore.com. Paid for the item and only then learned the following:
"Unfortunately, the items in your order #1150541 are not currently available.
We are terribly sorry for this. We know how important these products are and we are doing our very best to ensure we bring them back in stock as quickly as possible.
Your original form of payment has been refunded for the full order. If you have any questions or concerns, please don't hesitate to contact us.
We sincerely appreciate your understanding and we are terribly sorry for the inconvenience this issue has caused."
It is not rocket science to maintain an accurate count of what you have and do not have in stock - unless your only reason for listing items you do not have is to gain traction with search engines. From my experience, it's probable that all of the 5* reviews for this company are bogus. The only "good" thing is that my payment was refunded - but the time I lost making sure the company had what I needed, reading their reviews and completing their order form will never be returned.
2026年2月26日
自発的なレビュー
WellBefore からの回答
Hi Jeanne, we're glad we were able to resolve this for you. If your experience has since improved, we'd appreciate it if you updated your review. Thank you!"
Great customer support
I have had a subscription from WellBefore for several years. They are reliable and deliver as promised. On the few occasions when I have had issues, the customer support has been excellent. They have people available by phone seven days a week and there's no automated system to deal with, a real person answers the call. You can also request support by email and they respond promptly. I will continue to shop with them.
2026年2月27日
自発的なレビュー
WellBefore からの回答
Thank you so much for your continued trust and support over the years. We truly appreciate you being part of the WellBefore community.
It means a great deal to hear that you’ve had a reliable experience with your subscription and that our customer support team has been helpful whenever needed. We’re especially glad you value being able to speak with a real person — providing accessible, human support is something we care deeply about.
Thank you again for your kind words and loyalty. We look forward to continuing to serve you!
WellBefore からの回答
Thank you for your kind review!
We’re so glad to hear that you find the product easy to use and appreciate the variety of colors and sizes available. We work hard to offer options that meet different preferences and needs.
Thank you again for your support — we look forward to serving you again soon!
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