WellBefore レビュー 

WellBefore からの回答

2026年4月7日

We’re truly sorry to hear about your experience, and we completely understand how frustrating and disappointing this must be. Receiving a delivery confirmation without actually receiving the package, especially with tracking no longer updating, is certainly not the experience we want for our customers.

Please know that we have already escalated this issue with the shipping carrier to help locate your package as quickly as possible. While once an order leaves our facility it is in the carrier’s possession and outside of our direct control, we are doing everything we can on our end to investigate this thoroughly.

Our team is actively working on your case, and one of our Wellness Advisors will be reaching out to you shortly to make this right.

We truly appreciate your patience and the opportunity to resolve this for you.

WellBefore からの回答

2026年4月6日

Thank you so much for your kind words—we truly appreciate you taking the time to share your experience!

We’re really glad to hear that our team was able to support you and keep you informed every step of the way. Providing clear communication and friendly service is very important to us, so it means a lot to know we’re getting it right.

If there’s ever anything else you need, please don’t hesitate to reach out—we’re always here to help.

Warm regards,

WellBefore からの回答

2026年4月6日

Thank you so much for the fiver star review! We’re honored to be your go-to mask vendor and are glad to hear you feel confident in the protection it provides. Your feedback means a lot to us!

WellBefore からの回答

2026年4月6日

Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the quality, fit, and comfort of the masks, and that they arrived quickly. Providing reliable protection and a great wearing experience is very important to us, so your feedback truly means a lot. We appreciate your support!

WellBefore からの回答

2026年4月3日

Thank you so much for your 5 star review! We’re really glad to hear you had a great experience with our customer service. It means a lot to us, and we’re always here if you need anything 😊

WellBefore からの回答

2026年4月2日

Thank you so much for your kind words! We're delighted to hear that Basit was professional, courteous, and helpful throughout your experience. We truly appreciate your support and look forward to assisting you again 😊

WellBefore からの回答

2026年4月2日

Thank you so much for your continued support and for sharing your honest feedback!

We’re thrilled to hear you’re very satisfied with our products overall that truly means a lot to us. We also understand how frustrating it can be when your preferred masks are temporarily out of stock, and we appreciate your patience. We’re always working to improve inventory planning so your favorites are available more consistently.

In the meantime, we’re glad you’ve been able to find suitable replacements that work well for you. Thank you again for choosing us!

WellBefore からの回答

2026年4月2日

Thank you so much for your thoughtful review.

We’re really glad to hear that the shipping was prompt and that the masks met your expectations in terms of quality. We truly appreciate your honest feedback about the fit and front space that kind of insight helps us improve both our product descriptions and photos so they better reflect what customers can expect.

It means a lot to us that you’d still choose to purchase again. Thank you for your support!

WellBefore からの回答

2026年4月1日

Thank you for your thoughtful review! We’re so glad to hear that our team was able to provide the information you needed in a timely manner and that you found the right KN95 masks for your needs. Delivering helpful and reliable support is very important to us, and your feedback truly means a lot. If you ever have any questions or need assistance in the future, we’re always here to help!

WellBefore からの回答

2026年4月1日

Thank you so much for your kind words! We’re really glad to hear you were able to connect with our team quickly and get the help you needed right away. Providing fast and efficient support is something we truly strive for, so your feedback means a lot to us. If there’s ever anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help

WellBefore からの回答

2026年3月31日

Thank you so much for your thoughtful review!

We’re really glad to hear that you find the masks both high-quality and comfortable for extended wear—that’s exactly what we strive for. It means a lot to know you trust them in healthcare settings, public transport, and travel where protection matters most.

We also love that you shared your bulk order with a friend—what a great way to support and protect your community. That truly reflects the impact we hope to make.

We appreciate your support and look forward to continuing to keep you covered!

WellBefore からの回答

2026年3月30日

Thank you for your review! We’re so glad to hear your order arrived quickly 😊

We also understand that you ordered the wrong size, and our team will be following up with you via email shortly to assist you further.

We appreciate your support!

WellBefore からの回答

2026年3月24日

Thank you so much for your five stars review! We’re thrilled to hear that you’ve had a great experience with both our products and customer service. It’s wonderful to know that you’re enjoying the subscription option and the added savings it provides. We truly appreciate your support and look forward to continuing to serve you!

WellBefore からの回答

2026年3月18日

Thank you so much for your five stars review! We’re thrilled to hear that you’re enjoying our products and that our customer service team was able to provide you with a great experience. Your recommendation truly means a lot to us. If you ever need anything, please don’t hesitate to reach out—we’re always here to help. Thanks again for your support!

WellBefore からの回答

2026年3月18日

We’re very sorry to hear about your experience and sincerely apologize for the inconvenience.

We would really like to understand what may have gone wrong, as our masks go through multiple quality checks to ensure proper fit and performance. Your feedback is important to us, and we’d appreciate the opportunity to look into this further.

One of our Wellness Advisors is already reaching out to assist you and provide the best possible solution. We truly hope to turn your experience into a 5-star one.

WellBefore からの回答

2026年3月17日

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're delighted to hear that our team was able to assist you quickly and make the cancellation and refund process smooth and hassle-free.

Providing prompt, reliable support is very important to us and your kind feedback means a lot. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always happy to help! 😊

WellBefore からの回答

2026年3月17日

Thank you so much for taking the time to share your experience and for being a loyal customer over the years! We truly appreciate your continued trust in our products.

We’re sorry to hear that the KN95 masks did not provide the same secure fit you’re used to with the N95 masks, but we’re very glad our team was able to reach out and help make things right. Your comfort and confidence in our products are extremely important to us.

It means a lot to know you’ve been with us for years, and we’re grateful for your support. If there’s ever anything we can assist you with in the future, please don’t hesitate to let us know. Thank you again for your kind words and for being part of the WellBefore family!

WellBefore からの回答

2026年3月12日

Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We completely understand how frustrating it can be when a package does not arrive as expected.

After reviewing the shipment tracking, it appears that the carrier attempted delivery and left a notice indicating that the package was redirected to a local post office for pickup. According to the latest tracking update, the item is currently being held by the postal service and should be available for pickup.

Unfortunately, once an order leaves our facility and is handed over to the shipping carrier, the delivery process is managed entirely by the carrier. In this case, the postal service controls the delivery attempts and pickup arrangements, and we do not have direct control over those procedures.

That said, we truly want to help resolve this for you. One of our Wellness Advisors has already sent you a private email and would love the opportunity to improve your experience.

WellBefore からの回答

2026年3月12日

Thank you for your kind words! We're so glad to hear that you’ve had a great experience with both our service and quick shipping. We truly appreciate your support and look forward to serving you again!

WellBefore からの回答

2026年3月11日

Thank you for your feedback! We’re glad you’re pleased with the quality of our product. Your support means a lot to us!