Wendy Wu Tours レビュー 

Excellent experience booking my forthcoming China trip with Wendy Wu Tours.

A big thank you to Zoe and Bella for being incredibly helpful and responsive throughout all my inquiries and the booking process. Special mention to Zoe, who went above and beyond to accommodate me as a walk-in client. She patiently assisted in organising my flights and accommodation and made the whole process seamless and stress-free.

Their professionalism, attention to detail, and genuine care gave me confidence in choosing Wendy Wu for this trip. Looking forward to an amazing China adventure in October!

Fascinating itinerary which included Lhasa in Tibet. Visited many of the iconic sites across China travelling in all forms of transportation. Fortunate to be part of a wonderful group of experienced travellers led by a National tour guide with immense knowledge and competence. He guided his flock with apparent ease, aided by local guides, due to their high levels of preparation.

Extremely well-organised, and mostly ran like clockwork.
Very full-on itinerary, with not much free time, but it had to be done.
Magnificent China is highly recommended.

We had a fabulous tour with Wendy Wu. We went on the 2nd at Grand Tour of China and everything about the tour was exceptional. The itinerary, the hotels, the food and ten organisation were excellent. In particular the tour lead (Cathy) from Wendy Wu was terrific; nothing was too much trouble and she went out of her way to make sure the tour was enjoyed by everyone.

We specifically chose this holiday for the train journey as well as seeing Orangutans in their natural habitat.
The content of the holiday was mostly good, although parts of it were very disappointing.
If I've not mentioned anything then it was per the comprehensive itinerary. I have only mentioned the parts we were not satisfied with.
We were not allowed to choose our British Airways seats until 24 hours before departure unless we paid considerably over £100, per person, per flight.
Upon trying to check in all seats were taken, so we still could not choose them.
I phoned W.W.'s emergency contact to to told: “There was nothing he could do as it was Saturday, arrive early at the Airport & sort it out with B.A.” Which we did, to find that B.A. had allocated us seats, but on different sides of the plane, both sitting next to strangers for almost a 14 hour flight.
Again on our internal flight from Kuala Lumper to Penang we were sat next to strangers.
The transfer from Penang Airport was considerably over 30 minutes late arriving to collect us.
After having now been in transit for over 18 hours the uncertainty of will our transfer actually arrive was not needed.
Penang was interesting, the hotel & food were good & everything followed the itinerary.
Kuala Lumpur was again interesting, also with a good hotel & food.
On the evening of day 7 our Guide gave us the following days briefing for our visit to Malacca, but the return train journey was not mentioned, obviously this was queried & an apology
“For forgetting” was given by our Guide. Alarm bells instantly rang with my wife & myself!
There was very little to see in Malacca apart from shops & we were given much too much free time. There was ample time to visit the “Hands-on Chinese-paper cutting workshop” listed in our itinerary, but we did not. Having been given all of this free time it was blatantly obvious we would struggle to catch the train back to Kuala Lumper.
We arrived at the station & had not even gone through the entrance barrier before our train arrived, so obviously we were not allowed to enter the platform therefore missing the train.
No explanation was given why we had left Malacca without sufficient time to catch the train, although it was obvious the previous day we would not be returning to K.L. by rail.
The highlight of our holiday was to have been our visit to Sepilok Orangutan Rehabilitation Centre. This experience was extremely disappointing, although we do not blame W.W. directly, it appears the whole visit is just a fund raising exercise by the Centre.
Our local guide was excellent & we were at the front of the feeding platform before a Ranger appeared from the Forest with a basket of food, followed by an Orangutan which promptly disappeared into the jungle.
Another Orangutan climbed down an adjoining tree carrying a baby. This Orangutan soon ate what she wanted before climbing back up the tree out of sight.
We were then taken to the Nursery where we viewed several young Orangutans playing the other side of a glass screen, which was nice, but this can be seen in several Zoos throughout the World, including England.
On our walk back along the raised boardwalk one of our group caught a glimpse of an Orangutan in the Forest, but as the view was obscured by two security guards demanding we keep walking, most of us did not see anything.
Although Borneo was interesting & the people charming we would not have considered visiting the Country had we realised this was all we would see of the Orangutans.
Singapore totally followed the itinerary & our Guide again excellent, but the Mercure hotel room was abysmally small, with a small bed, nowhere to put our bags, no chairs to sit on & a pre-fabricated, opaque glass shower & toilet, both of which were see-through.
To summarise; had we realised what the actual content of this holiday would be, we would not have booked it.

Overall excellent, a fantastic experience, if very tiring. But this is to be expected from a whistle stop tour of China's 'greatest hits'.

Our guide was incredibly knowledgeable and patient. They always kept the group together, even in challenging situations. They made sure we got to things on time. They were always informing my wife of what was okay to eat. We’re really glad they’d had some briefing on our disabilities and how they took that into account.

Seeing the Terracotta warriors and pandas was brilliant as was the Summer palace and the Great Wall- a once in a lifetime experience. I'd recommend going around Shimizu in Japan. They know when the cruise comes in and usually have a mini festival on around the shrines and museums. The local guides speak good English, are friendly and knowledgeable.

Minor niggles- avoid the Ali-Pay app. We couldn't get it too work and pretty much everywhere accepts cash. Please also be careful of the hard sell- especially at the Jade Factory. Also be aware that there are no internet cafes on the cruise and the standard of English can be sometimes be poor, even at customer service.

Overall though an excellent, once in a lifetime experience.

I want to call out Michael the national guide for the excellent work he did to make this an enjoyable holiday and in addition, the local tour guides. We covered a lot of miles and experienced the best of China!

We've just returned from this amazing adventure (18/5 - 3/6) Thirteen lovely people in our group.
Joe was our excellent guide with loads of clear and concise info put on our Whatapp group. He was very friendly, helpful and organised. Also the local guides were also excellent and engaging.
We had two excellent buses - comfortable and spacious and the roads were excellent and none of the journeys too long.
Hotels also a very high standard, modern and spacious and all had kettles & hairdryers.
Many places have Western toilets but not everywhere unfortunately...
Loved the atmosphere and winding scenic streets of Lijiang and Dali - everywhere on the trip was very clean and safe.
The Tiger Leaping Gorge and Snow Mountain were magnificent as was the visit to Jizhaigou NP and the stunning blue pools, lakes and waterfalls.
In Kunming and then Emeishan I fully recommend both optional shows - brilliant entertainment. Also there's a Tibetan show (all approx £30)
The meals were always a group banquet style meal - both lunch and evening at tables with a 'lazy Susan' They were plentiful and with optional chillies/spices to add. I can't eat anything with chillies and managed. Only negative comment is we often ate in our hotel or some hotel 'private dining room' which was very characterless but the food was always good.
Trainers with good grip are suitable for all activities and poles only necessary if wet as all paths/steps were solid. I would however mention this holiday involved literally hundreds of steps on several occasions (often at altitude) so get in training!
Also a lot of walking in airports and stations as they are vast.
There are quite a few added extra costs for cablecars/buses/taxis, shows and group tipping fund - all can be done on Alipay.
The weather was 25°/30° so shorts and sleeveless nearly all the time, just warmer clothes for altitude on two occasions.
Alipay is available everywhere but for smaller amounts it's more convenient to just use cash.
Learn to use Google Translate - VERY useful for conversing with the locals :)
Passports are taken by the guide for all attractions to get tickets and have to be shown at railways and various other places.
This trip was amazing and a truly great experience with so many wonderful sights - fully recommended.

Amazing tour of Chinese culture and history. Everything taken care of. Excellent guides. Good food.

I was requested by F***** to enter a review on our recent trip with Wendy Wu to Malaysia, Borneo & Singapore, this being our fourth Wendy Wu holiday, but regrettably their website would not publish the review which follows.
We specifically chose this holiday for the train journey as well as seeing Orangutans in their natural habitat.
The content of the holiday was mostly good, although parts of it were very disappointing.
If I've not mentioned anything then it was per the comprehensive itinerary. I have only mentioned the parts we were not satisfied with.
We were not allowed to choose our British Airways seats until 24 hours before departure unless we paid considerably over £100, per person, per flight.
Upon trying to check in all seats were taken, so we still could not choose them.
I phoned W.W.'s emergency contact to to told: “There was nothing he could do as it was Saturday, arrive early at the Airport & sort it out with B.A.” Which we did, to find that B.A. had allocated us seats, but on different sides of the plane, both sitting next to strangers for almost a 14 hour flight.
Again on our internal flight from Kuala Lumper to Penang we were sat next to strangers.
The transfer from Penang Airport was considerably over 30 minutes late arriving to collect us.
After having now been in transit for over 18 hours the uncertainty of will our transfer actually arrive was not needed.
Penang was interesting, the hotel & food were good & everything followed the itinerary.
Kuala Lumper was again interesting, also with a good hotel & food.
On the evening of day 7 our Guide gave us the following days briefing for our visit to Malacca, but the return train journey was not mentioned, obviously this was queried & an apology
“For forgetting” was given by our Guide. Alarm bells instantly rang with my wife & myself!
There was very little to see in Malacca apart from shops & we were given much too much free time. There was ample time to visit the “Hands-on Chinese-paper cutting workshop” listed in our itinerary, but we did not. Having been given all of this free time it was blatantly obvious we would struggle to catch the train back to Kuala Lumper.
We arrived at the station & had not even gone through the entrance barrier before our train arrived, so obviously we were not allowed to enter the platform therefore missing the train.
No explanation was given why we had left Malacca without sufficient time to catch the train, although it was obvious the previous day we would not be returning to K.L. by rail.
The highlight of our holiday was to have been our visit to Sepilok Orangutan Rehabilitation Centre. This experience was extremely disappointing, although we do not blame W.W. directly, it appears the whole visit is just a fund raising exercise by the Centre.
Our local guide was excellent & we were at the front of the feeding platform before a Ranger appeared from the Forest with a basket of food, followed by an Orangutan which promptly disappeared into the jungle.
Another Orangutan climbed down an adjoining tree carrying a baby. This Orangutan soon ate what she wanted before climbing back up the tree out of sight.
We were then taken to the Nursery where we viewed several young Orangutans playing the other side of a glass screen, which was nice, but this can be seen in several Zoos throughout the World, including England.
On our walk back along the raised boardwalk one of our group caught a glimpse of an Orangutan in the Forest, but as the view was obscured by two security guards demanding we keep walking, most of us did not see anything.
Although Borneo was interesting & the people charming we would not have considered visiting the Country had we realised this was all we would see of the Orangutans.
Singapore totally followed the itinerary & our Guide again excellent, but the Mercure hotel room was abysmally small, with a small bed, nowhere to put our bags, no chairs to sit on & a pre-fabricated, opaque glass shower & toilet, both of which were see-through.
To summarise; had we realised what the actual content of this holiday would be, we would not have booked it.

We travelled as a group of 4 ppl for the 8 Nt India's Tigers & Golden Triangle Tour with Wendy Wu Tours. This was part of a 3-week holiday, with the tour first followed by a 12-day cruise.

This was one of the most disappointing holidays I have experienced. During the trip I became seriously ill with gastrointestinal symptoms and required medical treatment, including IV fluids. Several members of our organised group also became unwell around the same time.
The illness resulted in a significant portion of my holiday being lost, including periods of isolation in my cabin. While I appreciate that illness can occur when travelling, I was disappointed by the way my complaint was handled afterwards.

Following my return, I provided details of my experience and supporting evidence. The compensation offered did not, in my view, fairly reflect the disruption and loss of enjoyment suffered, and I therefore declined it.

I can only comment on my own experience, but based on what happened, I would not choose to book with Wendy Wu Tours again

17 day Enchanting China tour was a wonderful introduction to this vast ,amazing and diverse country. Our very knowledgeable and capable guide, George Pu, enhanced our experience with humour and consistent, considerate support. The trip was also greatly enhanced by the extraordinary amazing people who were our group. Can't wait to visit again.

Great depth of experiences, looked after really well at all times, travel organisation perfect, very good food and accommodation selected.

Thoroughly enjoyed Enchanted China, the tour was well planned with two to three nights in each place .Our tour guide George, was excellent, was able to impart so much detail and information about the cities ,sites history and culture .He ensured we all thoroughly enjoyed our time and experiences , nothing was too much for him we really were Family of George!Highly recommend this Wendy Wu tour

Enchanting China tour. A fantastic eye opening tour starting in Beijing and ending in Shanghai. It encompassed all the main sites that didn’t disappoint. Too many highlights and impossible to pick just one from the Great Wall, Terracotta Army, Pandas, bullet trains and Shangai. Throughout our tour we were constantly cared for by George Pu and ably assisted by the local guides Mi, Jenny and Darcy. Nothing was too much trouble for George throughout the tour and he ensured we learnt about his beloved China.

Wonderful experience from start to finish ,Nancy our main tour guide and her fellow colleagues were outstanding.
We were on a China tour to the Great Wall ,Terracotta warriors ,Talisman Square ,Bullet train ,with additional points of interest,finishing at Shanghai then onward to a cruise round Japan .
Wendy Wu to be honest I’d never heard of ,they would be our guide on the China leg ,we knew it would be extremely busy experience although unsure how it would work .
From the airport at Bejing we were greeted by a member of staff taken to the first of three hotels where Nancy would take over and be goodness she did ,never away from ourselves with her guidance and knowledge,till we got onboard our Cruise,a gem of a woman .
Tours ,points of interest,accommodation and food ,excellent.
Wonderful experience,put at ease throughout

The Japan by sea part was extremely disappointing with Wendy Wu contributing nothing to this part of the Tour.

We have recently returned from our 17 day, Enchanting China tour. A fantastic eye opening tour starting in Beijing and ending in Shanghai. It encompassed all the main sites that didn’t disappoint. Too many highlights and impossible to pick just one from the Great Wall, Terracotta Army, Pandas, bullet trains and the lights of Shanghai. The UK could certainly learn how to complete a high speed rail efficiently. Throughout our tour we were constantly cared for by George Pu and ably assisted by the local guides Mi, Jenny and Darcy. Nothing was too much trouble for George throughout the tour and he ensured we learnt about his beloved China.
It was a good mix of tours and also down time, the River cruise gave us a different perspective and relaxation time.
Our lovely travel companions from NZ, Australia, Ireland and Scotland enhanced the experience and helped us celebrate our 41st Wedding anniversary.
A few of the hotels are a little tired and could do with some tlc, but did not detract from our holiday in anyway.
Thanks for a fabulous time.

We recently finished a 17 day Enchanting China Trip. From the moment we were picked up in Beijing airport to drop-off at Shanghei airport everything was extremely well organised and easy.
We were able to pick and choose optional tours and had downtime as well so not too hectic.
Downloading an e sim and alipay before getting to China made communication and payment simple as was getting cash from ATM at recommended banks.
China was great to visit , made especially enjoyable by our fantastic guide George Pu . He was well organised and kept our group of 17-Brits,Australians and Kiwis on track and had a wealth of knowledge about the history and culture of his homeland. Our local guides Mi, Penny and Darcy added to the experience in their respective cities.
Overall a great experience and would thoroughly recommend to anyone visiting China for the first time.

To Whom It May Concern

Ref: Goes-UKQ932272 China May 8th
I was part of the above group who travelled to China with Wendy Wu tours and I am writing to express my heartfelt appreciation for Alison Li, who served as our National Escort during our tailor-made tour of China organised by Wendy Wu Tours.
Our group consisted of ten travellers, all in our seventies — four couples and two friends — and from the very moment Alison met us at Beijing Airport, she made us feel completely at ease. Within minutes of arriving at our first hotel, the Fairmont Beijing, she had already won us over with her warmth, enthusiasm, and genuine care for every member of our group.
Over the course of our remarkable journey — taking in Beijing, Xi’an, Chengdu, Chongqing, Zhangjiajie, Guilin, Yangzhou, Hangzhou, Suzhou, and Shanghai — Alison was with us every step of the way. She ensured that every detail was perfectly arranged, from dinner reservations on our very first evening to seamless transfers throughout the entire tour. Nothing was ever too much trouble.
What truly sets Alison apart is her personality. She is gregarious, attentive, and wonderfully caring — qualities that transformed a group of ten individuals into a family. She brought China to life for us, not just as a professional guide, but as a genuine ambassador for her country and its culture. We laughed together, explored together, and felt completely safe and looked after throughout.
Alison is, without question, one of the finest guides any of us have ever had the pleasure of travelling with. She is a tremendous credit to Wendy Wu Tours, and we cannot recommend her highly enough. Any group fortunate enough to travel with Alison is in the very best of hands.
Yours sincerely,
Dinesh Patel
03/06/2026