Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... もっと見る
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Can't fault this company at great prices on wood and materials fixings etc great delivery service. Had to ring to add to order customer service was brilliant 5 stars ⭐⭐⭐⭐⭐ will be new supplier of wood... もっと見る
No contact when was being delivered as they said would left messages and talked to them number of times will call back didn't said would have by set date after chasing on contact again didn't turn u... もっと見る
企業が回答しました
So glad I found Wern-Wood after seeing them advertised on Facebook — their prices are amazing and easily the cheapest around. I called into the shop and the man serving was absolutely brilliant: rea... もっと見る
企業が回答しました
企業情報
当該企業による記述
Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.
連絡先
Wharf Road, SA11 2JX, Neath, 英国
- 01639 874760
- david@wern-wood.co.uk
- wern-wood.com
4.5
優良
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 57％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good quality service and materials and…
Good quality service and materials and very friendly service
2025年4月28日
Wern Wood Timber Merchants からの回答
Hi Sarah,
Thank you so much for your kind words! We're delighted to hear that you were happy with the quality of our materials and service. Providing friendly and reliable service is always our top priority, and it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to helping you with any future projects!
Gazebo project
Ordered a few time from Wern Wood, great service with great quality products. Will be ordering from them again
2025年4月11日
Wern Wood Timber Merchants からの回答
Hi Gareth
We're thrilled to hear that you've had a great experience with our service and the quality of our products. It’s was a pleasure to help with your projects.
We appreciate your continued trust in Wern-wood and look forward to assisting you again soon
Really helpful staff
Really helpful staff, fast delivery, great delivery driver and good quality products
Will definitely purchase from Wern Wood again...
2025年4月9日
Wern Wood Timber Merchants からの回答
Hi John
Thank you for your feedback! We're so pleased to hear you found our staff helpful, delivery fast, and products top quality. It’s great to know our delivery driver made a positive impression too!
We really appreciate your support and look forward to your next order.
Top quality wood products
Top quality wood products. Best price around and delivery is quick. Can't fault th3se guys at all
2025年4月3日
Wern Wood Timber Merchants からの回答
Hi Karen
Thank you for your kind words! We’re so glad you were happy with our prices, service, and delivery. Your support means a lot to us, and we look forward to helping you again soon!
Prompt delivery
Prompt delivery. Very helpful and cheery delivery driver. All round great service
2025年4月3日
Wern Wood Timber Merchants からの回答
Hi Mark,
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the prompt delivery and that our driver made a great impression. Providing excellent service is always our goal, and your kind words mean a lot to us.
We look forward to serving you again soon!
Unbeatable prices
Unbeatable prices, timber quality was OK. Delivery needs a little attention.
2025年4月2日
Wern Wood Timber Merchants からの回答
Hi Michael,
Thank you for your feedback! We’re glad to hear you found our prices unbeatable and our timber quality satisfactory. We appreciate your honesty regarding the delivery, and we’ll take your comments on board as we continuously work to improve our service.
Your input is valuable to us, and we hope to have the opportunity to serve you even better in the future!
Wern Wood Timber Merchants からの回答
Hi Bianca
Thank you for your kind words! We’re glad you were happy with our customer service and quick delivery. Your support means a lot to us, and we look forward to assisting you again in the future!
Great company to deal with
Great company to deal with. Fantastic range of products and the staff are incredible
2025年3月1日
自発的なレビュー
Wern Wood Timber Merchants からの回答
Hi Leah
Thank you so much for choosing Wern-wood again! We value your loyalty and are thrilled to have the opportunity to serve you once more. Your continued trust in us means the world, and we’re committed to ensuring every experience you have with us is exceptional.
Wern Wood Timber Merchants からの回答
We’re delighted to hear you were pleased with our service and found our prices great. Your support means so much to us, and we look forward to assisting you again soon!
I placed an order
I placed an order, it turned out it was too far to be delivered, no one told me about it, I found out after a week waiting for delivery! 2 weeks later I'm still waiting for a refund
2025年3月5日
Wern Wood Timber Merchants からの回答
Thank you for your feedback. I sincerely apologize for the inconvenience caused by the delay in communication regarding your delivery. I’d like to clarify that your refund was processed shortly after your review was posted.
To maintain the high quality of service we aim to provide, we limit our delivery area to ensure timely and efficient deliveries. Your comments have been noted, and we’ll work on improving our communication to avoid such issues in the future.
Odered twice
Odered twice. Received different size of the posts that i have ordered . Had to spent extra money on tools to cut them .
2025年3月1日
Wern Wood Timber Merchants からの回答
Thank you for bringing this to our attention. I apologize for the inconvenience caused by receiving posts of a different size than you ordered. This is not the standard of service we aim to provide, and I understand the frustration of having to spend extra money on tools to resolve the issue.
We’ll be reviewing this internally to ensure such errors don’t happen again in the future. If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out to us directly at 01639 874760
Good timber
Good timber, quick delivery especially with work to finish off, just one point though the delivery charge is high considering that I live just half a mile or so.😡
2025年2月18日
自発的なレビュー
Wern Wood Timber Merchants からの回答
Thank you for your feedback and for highlighting the quality of our timber and quick delivery. We’re thrilled we could help you finish off your work efficiently!
Regarding the delivery charge, I completely understand your concern, especially given your proximity. Our delivery charges are based on a standard structure to cover operational costs, including the use of large vehicles and ensuring timely deliveries. That said, I’ll take your feedback on board as we continue to review and improve our services.
good quality timber reasonably priced
good quality timber reasonably priced, delivered on time and friendly customer service from Mason and Tony.
2025年2月6日
Wern Wood Timber Merchants からの回答
We’re thrilled to hear you were happy with the quality of our timber, pricing, and on-time delivery. It’s great to know that both Tony and I could provide the friendly customer service you deserve.
We truly appreciate your support and look forward to assisting you again in the future!
Great service and great price
Simple and easy ordering and quick and efficient delivery. Price was really competitive too. Will definitely use again and recommend.
2025年2月6日
Prompt delivery, great price, brilliant service
Prompt delivery, really polite customer service and amazing at adding extras to my order after it had been processed online. Competitive prices and a great overall experience!
2024年10月11日
自発的なレビュー
Good service competitive prices
Good service competitive prices. Quality of wood excellent. Have used several times for garden project.
2024年9月4日
Great advice. Very knowledgeable rep.
Great advice.
The representative gave me lots of information about the products you supply. However, the online ordering was a shambles. The order didn't seem to make it through to the site and I wasn't informed about a collection. I had to ring the site directly to organize a pick up. Also, the website showed items that were out of stock even though there was plenty of stock in the depot.
2024年8月9日
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