Wern Wood Timber Merchants ロゎ
りェブサむトにアクセス

Wern Wood Timber Merchants レビュヌ 

171
•
TrustScore 5段階評䟡の4.5

4.5

材朚店
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... もっず芋る

5぀星のうち5の評䟡

Can't fault this company at great prices on wood and materials fixings etc great delivery service. Had to ring to add to order customer service was brilliant 5 stars ⭐⭐⭐⭐⭐ will be new supplier of wood... もっず芋る

5぀星のうち3の評䟡

No contact when was being delivered as they said would left messages and talked to them number of times will call back didn't said would have by set date after chasing on contact again didn't turn u... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Always a pleasure deal with both on the sales line and with the delivery drivers. Drivers are very helpful in helping to move the order to convenient locations which is very appreciated.

䌁業情報

  1. 材朚店
  2. DIY甚品店
  3. ガヌデン センタヌ
  4. 造園甚品店
  5. 合板提䟛業者
  6. 朚工现工甚品店

圓該䌁業による蚘述

Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

171件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 57に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(171)

過去12か月のレビュヌ数: 97件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Will return in future

Have made recent purchases at Briton Ferry and collected and also online for bigger order with local delivery. Very happy with service, products and prompt delivery of items. Staff helpful and friendly. Certainly will be returning based on recent experience.

2025幎6月2日
5぀星のうち5の評䟡

Excellent service again

Excellent service again cheapest timber I’ve found would highly recommend

2025幎5月8日
Wern Wood Timber Merchants ロゎ

Wern Wood Timber Merchants からの回答

Hi Pete,

We're thrilled to hear you’re happy with our service and prices. Looking forward to helping you again soon!

5぀星のうち5の評䟡

Good price quick delivery times

Good price quick delivery times

2025幎4月30日
Wern Wood Timber Merchants ロゎ

Wern Wood Timber Merchants からの回答

Hi Dave

We’re so happy you’re pleased with our prices and speedy delivery. Your support means a lot to us! :)

5぀星のうち3の評䟡

It doesn’t tell you a delivery date so


It doesn’t tell you a delivery date so waited a week to get delivered. Wasn’t kept up to date. The quality of the wood is excellent though

2025幎5月7日
Wern Wood Timber Merchants ロゎ

Wern Wood Timber Merchants からの回答

Hi Lee

Thank you for your feedback! We're really sorry to hear about the lack of communication regarding your delivery.

While our standard delivery window is 3-7 working days, we’re working on improving our updates to keep customers better informed.

On a positive note, we’re thrilled that you’re happy with the quality of the wood! If you ever have questions or need assistance with future orders, please don’t hesitate to reach out – we’re here to help and make your experience seamless. Thanks for choosing Wern-wood

5぀星のうち5の評䟡

Good quality timber

2nd time I have used Wern wood, prices are the cheapest I’ve found and the timber is a good quality 70 lengths of 4 x 2 CLS and all of them straight. Had an issue with the delivery which was out of their control, they kept me informed and delivered the timber the next day. Will use Wern wood every time 10/10

2025幎5月3日
Wern Wood Timber Merchants ロゎ

Wern Wood Timber Merchants からの回答

Thank you so much for your honest review and for being a returning customer – it means the world to us! We're thrilled to hear that you found our prices unbeatable and our timber quality top-notch. It’s great to know the 70 lengths of 4x2 CLS met your expectations with their straightness and quality.

We sincerely appreciate your understanding regarding the delivery issue and are glad we could resolve it quickly for you. Keeping our customers informed and ensuring satisfaction is always our priority. We can’t wait to serve you again – thank you for your continued trust in Wern-wood

5぀星のうち5の評䟡

Another awesome experience with Wern


Another awesome experience with Wern wood! Great timber, cheap prices and easy to use website (they are active on WhatsApp too, 5* Comms)

Lovely delivery driver, helped me unload!

2025幎5月2日
Wern Wood Timber Merchants ロゎ

Wern Wood Timber Merchants からの回答

We're so glad to hear you had another awesome experience with us. It’s fantastic to know you found our timber great, prices competitive, and the website easy to navigate. We’re especially thrilled that our WhatsApp communication and 5-star service stood out to you – staying connected with our customers is a top priority!

Look forward to working with you again soon !

5぀星のうち1の評䟡

By far the worst experience with a builders merchant.

By far the worst experience I have ever had with a builders merchant. £450 ordered on April 22nd, after 3 days with no call from Wern Wood I phoned for an update and was told my order would arrive on April 29th. Waited around all day...no delivery. Called first thing the next morning (30th) and was told it was out for delivery, again waited around all day...but, still no delivery. When it finally arrived on the 31st most of the order was incorrect/missing. Sopping wet C16 not C24 as ordered, square edge Siniat plasterboard not the Knauf tapered edge as advertised and ordered, insulation board missing, etc. I'm not sure on the legality of advertising one thing and then supplying another, but, Mason Hawke (director), after blaming his staff for the issues, offered a very weak apology and suggested I source the materials somewhere else after waiting another 5 days for a full refund!
Update 10.05.2025
I feel it is important to update this review with further failings of Wern Wood. No refund has yet been received even though Mason Hawkes stated on the 01.05.2025 it would be made "within" 5 working days.

2025幎5月1日
自発的なレビュヌ
Wern Wood Timber Merchants ロゎ

Wern Wood Timber Merchants からの回答

Hi Lance,

While we acknowledge there was a genuine issue with a loading error on your order—and we sincerely regret any inconvenience caused—your portrayal of the situation is exaggerated and, unfortunately, misleading.

To address your claims:

The suggestion that I “blamed staff” is entirely false. I took full responsibility during our conversation, explained the situation transparently, and promptly processed a full refund when it became clear you no longer wished to wait for a realistically resolution.

Your omission of key details, such as the fact that our driver went beyond our standard kerbside delivery policy by carrying items to a substantially non-kerbside location, paints an incomplete picture.
Additionally, your refusal to allow the lorry to be reloaded unless a discount was offered created unnecessary complications, making it difficult to resolve the situation amicably.

We take pride in our strong reputation, built on the overwhelmingly positive feedback from our customers. Our reviews speak for themselves, and we work tirelessly to ensure a high standard of service. Constructive criticism is always welcomed, but your approach—consistent with the tone of some of your previous reviews—was unnecessarily combative, which made finding a resolution more challenging.

As a business, we’re proud of our reputation and the relationships we build with customers. In this case, however, it’s clear that continuing any future dealings would not be productive for either party. We wish you the best with your project and any future suppliers you choose to work with.

Regards,

Mason.

5぀星のうち5の評䟡

Good quality service and materials and


Good quality service and materials and very friendly service

2025幎4月28日
Wern Wood Timber Merchants ロゎ

Wern Wood Timber Merchants からの回答

Hi Sarah,

Thank you so much for your kind words! We're delighted to hear that you were happy with the quality of our materials and service. Providing friendly and reliable service is always our top priority, and it’s wonderful to know we met your expectations.

We truly appreciate your support and look forward to helping you with any future projects!

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報