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We Supply Fixings レビュヌ 

233
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TrustScore 5段階評䟡の4.5

4.5

留め具提䟛業者
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5぀星のうち5の評䟡

We Supply Fixings has an easy-to-use website with competitive prices. They always get my materials to me on time. Sometimes they even arrive ahead of schedule, which is ideal for keeping my workflows... もっず芋る

5぀星のうち5の評䟡

Checked description on site verbally by phone (some sellers misleadingly describe their fence post spikes as 750mm - wanted to ensure those ordered were 900mm overall length, i.e. actual spike was 750... もっず芋る

5぀星のうち5の評䟡

Ordering easy. Delivery was just in time the day before the job needed doing. (5 days, Post Office) which was mentioned on the website. Would have been nice like some companies - they tell you when di... もっず芋る

䌁業情報

  1. 留め具提䟛業者

圓該䌁業による蚘述

We Supply Fixings are a national supplier of fasteners, fixings, tools and building products to the trade and people working on their home projects.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

233件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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4.5

すべおのレビュヌ

(233)

過去12か月のレビュヌ数: 26件

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5぀星のうち5の評䟡

Checked description on site verbally by


Checked description on site verbally by phone (some sellers misleadingly describe their fence post spikes as 750mm - wanted to ensure those ordered were 900mm overall length, i.e. actual spike was 750mm. Prompt response when I rang; Wayne - Customer Service very helpful. Very pleased with price which was very competitive. Order arrived am next day as promised. Well-packed. Will buy from this seller again.

2023幎5月24日
5぀星のうち1の評䟡

How about delivering the goods for a


How about delivering the goods for a start.
Terrible service

2023幎5月25日
We Supply Fixings ロゎ

We Supply Fixings からの回答

Dear James

Thank you for the review. It is much appreciated.

I can see via tracking that your order was delivered on 05/06 at 13.38.

Best Regards

We Supply Fixings

5぀星のうち2の評䟡

Delivery and refund issues

I ordered some decking screws on a Wednesday night for a job I was planning to do that weekend. The company offered a next day delivery service, which I know I had missed by the Wednesday night but I had hoped to have received the screws by Friday, in time for my plan work. But by Saturday evening, I still hadn’t received my order. After contacting the company to complain about this, I was offered my delivery charge, which was £9, back for the inconvenience of not receiving my delivery in the time stated, but I’m still waiting for charge to be refunded, nearly two weeks later.
I won’t be using this company in the future and I would caution anyone else from doing likewise.

2023幎4月25日
We Supply Fixings ロゎ

We Supply Fixings からの回答

Dear David

Thank you for the review, it is appreciated and helps us to continually review our service.

The product you ordered were on a 2 working day delivery as per the information on the product page, I can see that the team offered the shipping refund to you and that was then applied to your bank account.

We sincerely apologise that you didn't get the service you deserved and will ensure we learn from this in the future.

Best Regards

We Supply Fixings

5぀星のうち3の評䟡

Delivery Failure

I never received my order as delivery was let down by Parcelforce, but I was quickly refunded

2023幎4月26日
自発的なレビュヌ
We Supply Fixings ロゎ

We Supply Fixings からの回答

Dear Chris,

We're truly sorry for the inconvenience you have experienced with our delivery partner. We understand how frustrating it can be when a delivery doesn't go as planned, especially when it affects your work.

First and foremost, we want to assure you that your feedback is important to us. We regularly review our partnerships to ensure we provide our customers with the best possible service, and your comments will be taken into consideration as we evaluate our relationship with courier partners.

We would like to clarify that we dispatched your parcel on the same day you placed your order. Parcelforce has informed us that they attempted delivery on three separate occasions, but unfortunately, you were not available to receive the parcel. We have GPS data from Parcelforce to confirm the driver's presence at your location.

Please note that Parcelforce requires a signature for delivery and may not be able to leave the package with a neighbour if they are not available to sign for it. In the future, if you have specific delivery instructions or anticipate being unavailable during delivery hours, we recommend including notes with your order so we can make arrangements to accommodate your needs.

We understand that the delivery process can be frustrating, but we strive to provide excellent service to our customers. In this instance, it seems that the issue was related to the delivery attempts, which is beyond our control, our team worked diligently to process and dispatch your order promptly.

If you have any further concerns or need assistance, please don't hesitate to contact our customer support team at 01626 817899 or sales@wesupplyfixings.co.uk. We value your business and will continue to work towards improving our services.

Best Regards

The We Supply Fixings Team

5぀星のうち5の評䟡

I ordered to the wrong address

I ordered to the wrong address and We Supply Fixibgs managed to retrieve my order from the incorrect address and deliver it to the correct one quickly and without bothering me even though it was my mistake. The staff were helpful, efficient and polite. Thank you so much

2023幎4月10日

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