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BS Fixings レビュヌ 

410
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TrustScore 5段階評䟡の4.5

4.5

DIY甚品店
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5぀星のうち1の評䟡

Terrible service from both courier and BS fixings. Ordered 27th of April with next working day delivery. Received the second half of delivery 15th of May. I had to source materials from another suppli... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Good quality product. Searched around other websites and company's. I found BS Fixings best for price and quality. Added bonus of supporting businesses away from the usual big companies Order... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Tried ordering equivalent products online from B&Q and on two occasions received incorrect qtys (5 packs of 10 parts and instead received just 5 parts). BS managed to supply the 50 required as request... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Order process very slick and organised. Contact with staff quick, helpful and knowledgeable. Products very good quality. PnP for AB post code, geographic discrimination. At least Richard Turpin wor... もっず芋る

䌁業が回答したした

䌁業情報

  1. DIY甚品店
  2. 建材店
  3. 建材提䟛業者
  4. 建蚭資材卞業者
  5. 留め具提䟛業者
  6. ねじ提䟛業者

圓該䌁業による蚘述

Fixings, Fasteners and More! BS Fixings is an online retailer with a wide range of high-quality, reliable, and innovative products for the construction, wholesale, and DIY markets. We provide our customers with instant access to an unrivalled collection of fixing and fastening solutions, along with a comprehensive range of DIY products, from sign fixings and sign banding systems to stainless steel fasteners including nuts, bolts, screws, and nails. We currently stock big brand names, including Bluebird, Vista, +DART, Harris Brushes, SPAX, Grip-It, and much more. We offer a next day delivery service on all orders placed before 12:30 pm, which is FREE on all orders over £50 ex VAT, with Saturday delivery also available. Our friendly and knowledgeable team provides our customers with an outstanding level of customer service. BS Fixings is part of the BS Stainless Group, with over 20 years of experience working, innovating and succeeding within the stainless-steel industry.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

410件のレビュヌ

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1぀星

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4.5

すべおのレビュヌ

(410)

過去12か月のレビュヌ数: 39件

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5぀星のうち1の評䟡

Terrible service from both courier and


Terrible service from both courier and BS fixings. Ordered 27th of April with next working day delivery. Received the second half of delivery 15th of May. I had to source materials from another supplier to ensure the job was completed at more cost to myself than originally would have paid. They gave me a refund of the late delivered material, putting me out of pocket. Will not be using again

2026幎5月15日
自発的なレビュヌ
BS Fixings ロゎ

BS Fixings からの回答

Hi Jake,

Thank you for your feedback. We are very sorry that your order was affected by courier delays and that we did not provide the level of service we always aim to deliver.

We fully understand how frustrating this must have been, especially when you had to source materials elsewhere to complete the job. As the delayed items were no longer required, we refunded those items in full. Unfortunately, we are unable to refund more than the value of the affected goods, but we do appreciate the inconvenience this caused.

While the courier delay was outside of our direct control, we do take responsibility for the customer experience and we are genuinely sorry that we did not meet expectations on this occasion. We work hard to ensure customers receive their orders quickly and reliably, and the majority of our reviews reflect the service we strive to provide.

We are sorry again for the inconvenience caused and appreciate you taking the time to leave your feedback.

Kind regards,

The BS Team

5぀星のうち5の評䟡

Working with this company is a


Working with this company is a pleasure. They handle everything with ease and are always ready to assist. Highly recommend them.

2026幎2月11日
自発的なレビュヌ
BS Fixings ロゎ

BS Fixings からの回答

Thank you for taking the time to leave this review Brian, we really appreciate it! :)

5぀星のうち5の評䟡

Good Company to Deal with.

Order process very slick and organised.
Contact with staff quick, helpful and knowledgeable.
Products very good quality.
PnP for AB post code, geographic discrimination. At least Richard Turpin wore a mask.

2025幎11月10日
BS Fixings ロゎ

BS Fixings からの回答

Hi Mike,

Thank you for your review and for your custom. We’re really pleased to hear that you found the ordering process slick and organised, and that our team were quick, helpful and knowledgeable.

It’s also great to hear that you were happy with the quality of the products.

We do appreciate your comments regarding the delivery cost to an AB postcode, and we’re sorry this felt high. Courier charges to certain areas can unfortunately be more expensive, but we completely understand your frustration.

Thank you again for taking the time to leave your feedback. We really appreciate your support.

5぀星のうち1の評䟡

What a con - charging extra for delivery then not delivering within timescales

Ordered for next day delivery - received confirmation of next day delivery.
Made contact the following day as had not received a despatch email was told issues with weather. Advised that the items were for an urgent order: works to be completed at a hospital, labour booked, access equipment arranged. Was then told that I had missed next day delivery and that is why order had not been despatched. Had to pay and extra £19 plus VAT for next day AM delivery.
Order did not arrive till 2pm which was too late. Made contact to advise that item hadn’t not been delivered as advised and requested a refund. BS FIXINGS refusing to refund delivery charge despite order not arriving at all the first day then not as paid for on the following day. Will not use again

2025幎11月21日
自発的なレビュヌ
BS Fixings ロゎ

BS Fixings からの回答

Thank you for your feedback, I'm really sorry to hear that your items didn't arrive on time.
We find that DHL offer a good service but unfortunately they have let us down on this occasion, so we feel this review may be more suited to the delivery company than to us.

I would just like to assure you that we did everything we could on our side to help you with your order. Regarding the delivery charge, you got free delivery on your order but the order was placed after the cut-off time for a next day service which is shown on the website. The following day you requested to upgrade the delivery to a premium AM delivery option instead of free delivery, so we helped with this and we sent your items out on a next-day AM (morning) delivery as requested. Unfortunately DHL delivered at 2pm which we are really sorry about. The delivery was out of our control as we did everything we could on our side as you requested.

We provided a full refund for your delivery as soon as you told us that the items didn't arrive in the morning. Apologies if there was any confusion about the refund. I can assure you that we certainly wouldn't refuse to refund this as we were happy to help you on this, and we understand the frustration when couriers don't delivery on time. I will send you an email with the refund confirmation.

Apologies again for any confusion on your order.
Best wishes, the BS Fixings team

5぀星のうち4の評䟡

Good quality Stainless steel ring nails


Good quality Stainless steel ring nails delivered with in couple of days, I gave a four star rating as I didn’t receive a delivery/ dispatch confirmation email? They just turned up on the doorstep.

2025幎10月5日
BS Fixings ロゎ

BS Fixings からの回答

Hi Colin,

I'm sorry to hear that you didn't receive any tracking info. You should get an email when your items are dispatched with the courier, so I will look into that!

Really glad to hear with that being said, you are still happy with the rest of your customer experience and thank you for still giving us a 4 star review. Hopefully, we can make that a 5 next time!

Thanks for your order.

BS Fixings Team :)

5぀星のうち5の評䟡

Good service

Good service

2025幎10月3日
BS Fixings ロゎ

BS Fixings からの回答

Thanks for the 5 stars Zahid! Happy to hear you are happy with the service! :)

5぀星のうち5の評䟡

Excellent and efficient service and 


Excellent and efficient service and everything arrived on time I will definitely use this company again
Many thanks
Gareth Simpson
Managing director
G A Simpson builders Ltd

2025幎10月8日
BS Fixings ロゎ

BS Fixings からの回答

This is a great review, thank you Gareth! We look forward to serving you again! Much appreciate the 5 stars, Thanks for your order :)

5぀星のうち5の評䟡

Fast delivery

Fast delivery, product as described. Very happy with the ordering, would highly recommend.

2025幎10月7日
BS Fixings ロゎ

BS Fixings からの回答

Thanks for recommending us Dawn and thank you for the 5 stars :)

5぀星のうち4の評䟡

Items not always in stock even though it says they are however I was notified but only after placing order

Although when I ordered my items it said they were in stock they were not. I did receive an email saying they were out of stock but stock expected in next couple of days. I was kept informed and items arrived 5 days late though that included weekend. Did cause a bit of a delay which we could have done without but at least the items arrived.

2025幎10月1日
BS Fixings ロゎ

BS Fixings からの回答

Hi James

Firstly, thanks for the review and the 4 stars.

I’m sorry the items weren’t in stock when you placed your order. We completely understand how inconvenient that can be, especially when it causes delays on site.

I’m glad our team kept you informed and that everything arrived safely, even if a little later than expected. This isn’t something that happens often, but we’ll keep improving our stock updates to make sure information on the site is as accurate as possible.

We really appreciate your patience and understanding.

The BS Fixings Team :)

5぀星のうち5の評䟡

Very quick and efficient

Very quick and efficient
Compared to a second supplier taking 10 days for 8 pairs of hinges using Evri !!

2025幎10月2日
BS Fixings ロゎ

BS Fixings からの回答

Thanks, Chris. Great to hear you found our service quick and efficient. Sounds like we beat the competition on delivery time too! Appreciate you taking the time to share your experience.

5぀星のうち5の評䟡

On time and as described

On time and as described, many thanks

2025幎10月1日
BS Fixings ロゎ

BS Fixings からの回答

Thanks, Rich. Glad to hear your order arrived on time and was just as described. Appreciate you taking the time to leave a review.

5぀星のうち5の評䟡

Very nice company to work with

Very nice company to work with. Nothing too much trouble. Would recommend .

2025幎9月18日
BS Fixings ロゎ

BS Fixings からの回答

Thanks, Stephen. Really appreciate the five stars and your kind words. It’s great to hear you found us easy to work with and that our team could help with everything you needed.

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