Whenever I bring an enquiry to WH cylinders, they are very helpful and knowledgeable. They are really easy to deal with regardless of project size. As merchants we are heavily reliant on our su... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I bought two Thermal store cylinders at the same time had them installed in deferent parts of London,they both failed under two years a week apart.WH came and collected one cylinder to carry out... もっと見る
企業が回答しました
We've been ordering cylinders from WorldHeat for almost 2 years now. They've proven a great manufacturer and supplier for us. Communication is quick and concise. Expectations are being managed well.... もっと見る
企業が回答しました
Mark and Peter at world heat are very good they make cylinder and buffers to our requirements as our job are not always right size plant rooms to fit conventional cylinders. The team in sale and acc... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Word Heat Cylinders were establishing in 2008 in the wake of the closures of highly specialized hot water cylinder manufacturers Manchester Coppersmiths and Manchester Calorifiers by a large PLC who acquired both businesses. Since opening we have established ourselves as the specialist cylinder manufacturer in the UK, manufacturing vessels from stainless steel, copper and mild steel up to 8000 litres in capacity. All of our products are designed, manufactured and tested in our purpose built factory in Manchester. Our products are WRAS approved, CE marked and manufactured to be pressure equipment directive compliant.
連絡先
Unit 4, Tudor Industrial Estate, Ashton Street, Cheshire, SK16 4RN, Dukinfield, 英国
- 0161 343 8610
- sales@whcylinders.co.uk
- whcylinders.co.uk
4.5
優良
87件のレビュー
最近のレビュー依頼の記録はありません
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WorldHeat are a great team of people.
Mark and Peter at world heat are very good they make cylinder and buffers to our requirements as our job are not always right size plant rooms to fit conventional cylinders.
The team in sale and account have very good at understanding the clients needs.
As company we would highly recommend them to supply to anyone out there.
2020年1月15日
自発的なレビュー
Dodgy business practices
I haven't used the cylinder that was supplied so I cant comment on the item itself - it could be a quality product for all I know, but I am disgusted by their "customer service".
I called and spoke to Peter SIdebottom - a director there apparently.
The cylinder heater is the wrong solution for what we want, so when it arrived I spoke to the plumber etc and we agreed it needed to be returned. I call and am told by WHC that "They will charge me £200 to return it as a re-stocking and transport fee LESS any damage to it." (it cost £300+ initially)
I repeatedly told him it was unused and unwrapped, still on the pallet and mid sentence he says "Yeah mate, goodbye" and hangs up on me!
So, now I have a tank thats brand new but useless for me and I can't (in practice) return it under these terms as it's simply not financially viable.
Would I buy from them again? No. And not because of their products but because of this cock and his attitude. Bad move.
2019年1月2日
自発的なレビュー
World Heat Cylinders からの回答
Dear Simon,
You failed to explain in your review that the product you or your plumber ordered was completely bespoke for your application. We would not be able to make use of the product if it was returned to us and it would therefore need to be scrapped. If any customer purchases a standard product which we can resell then we gladly accept returns at no cost as we are then able to sell them again.
As you or your plumber had made an error in requesting and purchasing something completely bespoke, which would be no use to anybody else, then we can not accept financial responsibility for this. We offered to take this back at a fee and scrap it for you.
This was also repeated explained to you. Our staff will not accept abuse or swearing at them on the phones. If they do begin to receive abuse then they are well within their right to end the call.
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