WhiskyFlavour レビュー 

WhiskyFlavour からの回答

2025年1月2日

Thank you for taking the time to share your feedback. We’re sorry to hear about your negative experience, but we believe there may be a misunderstanding regarding your order.

Whisky Flavour specializes in providing original branded whisky miniatures through our subscription tasting boxes. We do not sell tequila or any other spirits outside of our whisky range.

It’s possible that your purchase was made through a different platform or an unrelated third-party vendor using a similar name. To address your concerns more effectively, could you please forward your order confirmation and any relevant communication to info@whiskyflavour.com? This will help us verify if the purchase is associated with our business.

If you have additional questions or require further assistance, please do not hesitate to reach out to us. We are here to help clarify any confusion.

WhiskyFlavour からの回答

2024年11月6日

Hello Tim,

We’re sorry to hear about your experience and any frustration you may have had. However, after checking our records, we were unable to find a subscription or transaction associated with your name in our system. We pride ourselves on transparency and customer satisfaction, and our team is always available to help customers with any issues they may encounter with payments or orders.

If there was a misunderstanding with another vendor, we’d be happy to help clarify any confusion. Please feel free to reach out to our support team at info@whiskyflavour.com so we can assist you further.

Thank you!

WhiskyFlavour からの回答

2024年10月25日

Thank you for taking the time to share feedback. However, we believe this review may contain incorrect information. Whisky Flavour is a direct-to-customer business; we’ve shipped our unique whisky miniatures subscription boxes directly since 2016 and never work with third-party shippers or intermediaries. Our PayPal account is fully verified as a business account, ensuring secure payments and reliable service for all our customers.

We reached out for more details but haven’t received a response. If this is a genuine concern, we’d be happy to resolve it directly—please contact us at info@whiskyflavour.com For all potential customers, we invite you to reach out with any questions. Whisky Flavour values transparency and service excellence, and we’re always here to help.

WhiskyFlavour からの回答

2025年1月2日

Dear Hillary,

Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that our whisky subscription box was the perfect gift for your Dad. It’s wonderful to know that it brought him joy and even introduced him to new brands he now enjoys.

Scotland’s distillery tours are such a unique experience, and we’re glad we could bring a little bit of that magic to him every month. Your thoughtful review truly brightened our day!

If there’s ever anything we can do to enhance your experience or if you have any suggestions, please don’t hesitate to reach out.

Cheers

WhiskyFlavour からの回答

2025年1月2日

Dear Herbert,

Thank you for your wonderful review and for being a part of our Whisky Flavour community. We’re so glad to hear that your membership met your expectations and that you enjoyed your experience with us.

We’re sorry to hear about your current medical issues and hope for your speedy recovery. When you’re ready to savor a fine drink again, we’ll be here to welcome you back with open arms.

Take care, and we wish you all the best in the meantime!

Cheers

WhiskyFlavour からの回答

2025年1月2日

Dear Aimee,

Thank you for taking the time to share your experience. We sincerely apologize for the initial issues with your order, including the incorrect delivery details and the delay in shipping. This is certainly not the level of service we strive to provide.

We’re glad we were able to resolve the matter and ensure everything was sorted out in the end. Your patience and understanding during this process mean a lot to us.

If there’s anything further we can do to improve your experience or if you have additional feedback, please don’t hesitate to reach out to us at info@whiskyflavour.com. We’re committed to making things right for our customers.

Thank you for giving us the opportunity to fix the situation.

Cheers

WhiskyFlavour からの回答

2021年9月27日

Hello,

Thank you for sharing your review. Our customer’s feedback is always appreciated and helps us improve. We are so sorry to hear about your experience. Allow us to provide some insight.

Our whisky subscriptions are shipped from Lisbon, Portugal and we aim to provide the best quality service possible to all our customers. At this point we have a good deal with our shipping company, since we can deliver worldwide and always trying to preserve the content of the box, which can be sensitive as it can break.

We are aware that the shipping cost is high, but our customers should be aware that our box is a bit heavier than one should expect due to the presentation of our whisky tasting subscription. As it is a premium high quality wooden box, this alone makes the shipping cost a bit higher but of course we still have the wooden box content: at least 4 original branded miniatures and some other stuff as mentioned on our website. This is why the shipping is a bit high, we recognize it, but so far it is the best we can in terms of price-quality relationship.

Nevertheless, the shipping costs are presented beforehand on the checkout page so this shouldn’t come as a surprise after completing the purchase.

Regarding the expressions that were shipped to you on your subscription box, please be aware that we aim to present a varied, miscellaneous offer and sometimes may not be everyone’s favourites whiskies. But then again, this is a subscription tasting box so we present a selection of whiskies to be tasted.

We receive several feedbacks each month regarding our product and we are glad that we receive mostly very very positive feedback from our worldwide customers.

But be that as it may, we will consider your review to improve our service obviously.

You can reach us at info@whiskyflavour.com for any questions, suggestions or further feedbacks.

Cheers
Rui