Wild Horizon ロゎ
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Wild Horizon レビュヌ 175

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TrustScore 5段階評䟡の1

1.2

アりトドア スポヌツ甚品店
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5぀星のうち1の評䟡

Bought some waterproof trousers and jacket in July 2025. Still waiting for my refund February 2026. I’m a male over 6’0 they sent me Womens clothing for a women no taller than 5’5. At first customer s... もっず芋る

5぀星のうち1の評䟡

Boots I ordered had good reviews from other sites aswell what I recieved was a totally different pair which u can get for £18 on temu...tried to return but make things so difficult and you are respons... もっず芋る

5぀星のうち1の評䟡

Wild Horizon are no longer replying to my queries as to why I have not been refunded for items I returned to China in August 2025...at my own cost even though they sent me the wrong size walking shoes... もっず芋る

䌁業情報

  1. アりトドア スポヌツ甚品店

圓該䌁業による蚘述

Outdoor gear & accessories to elevate your next adventure. Explore nature with confidence. Make every journey unforgettable — discover Wild Horizon today: www.wild-horizon.com

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1.2

ひどい

TrustScore 5段階評䟡の1

175件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 4に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち1の評䟡

So far nothing but trouble

So far nothing but trouble. To start with they were receptive but that quickly changed, they dont even respond now. Delivery took ages and when tent arrived it was nothing like ad. Also wrong colour which wasnt even on site. It seems like they just sent another cheaper one. Very flimsy poles and material. No footprint as I was advised or pegs/ropes, it doesnt even have logo on. More like a childrens beach shelter! Its meant to be the four man, box was badly damaged as well. Another review says about returns to china, in one of the few emails I had, they told me the same. However i am also not optimistic re refund. Going to trading standards re description. DO not buy from them.

2025幎6月30日
自発的なレビュヌ
5぀星のうち1の評䟡

Truly appalling company

See below for this companies TRUE addrees.

Truly appalling company. Sent an unusable backpack that bears no resemblance to the one that I ordered. When I requested a replacement or a refund I was told I would have to send the item back to CHINA at my expense. I quoted UK trading law to no avail and to no response. This is not as you might believe from their website a European company it is in fact a Chinese company: below is copied from their email to me and is what you are told when things go wrong no matter that it is their fault:

Return costs are the responsibility of the customer, in accordance with our General Terms and Conditions of Sale.

We will not refund any return postage costs.

We recommend that you choose a shipping method with tracking to ensure secure delivery to our warehouse.

Refunds:
Once the parcel has been received and checked by our team, we will proceed with the refund within 10 working days.
Return address:
Warehouse TP-2
District de Jiang'an, Wuhan
Hubei, 430011
Chine

2025幎6月3日
自発的なレビュヌ
5぀星のうち1の評䟡

Avoid at all costs

Avoid at all costs. I thought I had checked everything to avoid buying off a scam website. Purports to be a UK business. Ordered a rucksack to be delivered in 2-3 days. Waited nearly 2 weeks. When it arrived, it was a different brand to the site photos. Nothing at all like the photos. It was cheaply made and very flimsy. No back padding as in the photos. It was shipped from China. Looking at the photos and reviews now I can see it’s a dishonest site. The UK phone number listed is invalid too. I emailed to ask for a refund as they are not selling as advertised. Received one email saying id have to pay for postage to return to China if I wanted a refund. All further emails were ignored. I had to raise a chargeback on my card. Only then did they contact me to ask why. No replies to my emails. Please avoid at all costs.

2025幎6月22日
自発的なレビュヌ
Wild Horizon ロゎ

Wild Horizon からの回答

Hello,

We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.

IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.

Below is a list of the most common issues raised by our customers:

Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.

Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.

Best regards, the Wild Horizon team

5぀星のうち1の評䟡

If I could I would give zero stars

If I could I would give zero stars. What a scammers. Avoid

2025幎6月17日
自発的なレビュヌ
Wild Horizon ロゎ

Wild Horizon からの回答

Hello,

We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.

IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.

Below is a list of the most common issues raised by our customers:

Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.

Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.

Best regards, the Wild Horizon team

5぀星のうち1の評䟡

Shipped from China and not good quality

I completely fell for the reviews posted on the Wild Horizon website, which looking back now seem really fake. I waited over two weeks for a rucksack and boots I ordered to be shipped over from China. Whilst customer service sent an auto reply to every email I sent, they couldn't ever tell me when my package was going to be delivered, and it all arrived too late for the trip I had planned. The products are not good quality. The fabric feels cheap. The straps on the rucksack are really flimsy, and the boots feel thin and plasticy.

2025幎6月13日
自発的なレビュヌ
Wild Horizon ロゎ

Wild Horizon からの回答

Hello,

We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.

IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.

Below is a list of the most common issues raised by our customers:

Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.

Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.

Best regards, the Wild Horizon team

5぀星のうち1の評䟡

I’d give less if I could - false advertisement claim pending

I’d give less if I could. The “goose down” sleeping bag is closer to a Synthetic bin liner. Product looks entirely different from the one that was ordered. Tried to return and we have to pay the shipping back to china. False advertisement claim pending.

2025幎6月13日
自発的なレビュヌ
Wild Horizon ロゎ

Wild Horizon からの回答

Hello,

We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.

IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.

Below is a list of the most common issues raised by our customers:

Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.

Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.

Best regards, the Wild Horizon team

5぀星のうち1の評䟡

AI Generated website

I have luckily never bought anything from this company but you can clearly see that almost every image on the wensite is AI generated, and the reviews on the website are fake. Please be very wary if planning to buy anything, at least until they prove they are actually shippping orders.

2025幎6月11日
自発的なレビュヌ
Wild Horizon ロゎ

Wild Horizon からの回答

Hello,

We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.

IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.

Below is a list of the most common issues raised by our customers:

Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.

Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.

Best regards, the Wild Horizon team

5぀星のうち1の評䟡

How can a company be so awful???

I quite literally cannot even give it one star. I ordered a fairly expensive bag. It took WEEKS to arrive and then when it finally turned up, they had sent me the completely wrong item. Bag looks horrifically cheap. I tried to ask for a return and they're trying to make me pay for the return! Insane! Please do not order from here! Ignore all positive comments, it is a scam.

2025幎6月9日
自発的なレビュヌ
Wild Horizon ロゎ

Wild Horizon からの回答

Hello,

We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.

IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.

Below is a list of the most common issues raised by our customers:

Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.

Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.

Best regards, the Wild Horizon team

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