Wild at Heart ロゎ
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Wild at Heart レビュヌ 437

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TrustScore 5段階評䟡の3.5

3.7

花屋
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5぀星のうち3の評䟡

Disappointed with the £265 bouquet I sent as a gift - advertised as full luscious blooms but what arrived was about a third of ubiquitous foliage. Recommended by Scarlet & Violet as they said they pre... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... もっず芋る

5぀星のうち3の評䟡

Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The flowers were ordered at the depths of Winter weather in the north of Scotland. Inevitably they arrived a day late through nobody’s fault but they were still in tip top condition. Thank you for con... もっず芋る

䌁業情報

  1. 花屋

圓該䌁業による蚘述

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.

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3.7

たあたあ

TrustScore 5段階評䟡の3.5

437件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

Do better.

Wilting, pale, ragged. Looked like they grabbed the discard pile off the floor and wrapped it up.

2024幎12月6日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi!

Many thanks for your review and for bringing this to our attention. We are very sorry to hear that there was an issue with your order. We would like to put this right as soon as possible. Please could you get in touch with our team at flowers@wildatheart.com with some images so that we can look into this as soon as possible?

Many thanks,
The Wild at Heart Team

5぀星のうち3の評䟡

Beautiful wreath but not ‘as full’ as


Beautiful wreath but not ‘as full’ as on the website, was a bit disappointed as the price is high, ribbon wasn’t attached either. Well wrapped and delivered promptly

2024幎12月2日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Vanessa,

Many thanks for your review. We are very sorry to hear you are are disappointed with your wreath. We'd like to put this right for you so please kindly share some images with our team via flowers@wildatheart.com and we will look into this for you as soon as possible.

Many thanks,
The Wild at Heart team

5぀星のうち1の評䟡

Order never got delivered

Dear Wild at heart, I always admired your liberty store display however my first customer experience with you was a huge disappointment. I ordered flowers to be delivered for an important event which I could not attend. However the delivery person did a terrible job and left the flowers with the wrong person despite having been given the correct full business address, contact person and correct contact telephone number, which he failed to verify and call. So the flowers never even arrived the intended recipient and missed the important occasion which the flowers were ordered for! Wild at heart refunded the money, but it left a very poor impression for me for the business. I can not trust the business to handle important orders.

2024幎11月27日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Gina,

Thank you for sharing your experience with us. We deeply regret that your first interaction with Wild at Heart did not meet your expectations. We sincerely apologise for the disappointment and inconvenience caused by the failed delivery. We understand how important this order was to you, and it pains us that the flowers did not reach the intended recipient at such a significant moment. Unfortunately, the issue arose due to circumstances beyond our control during the delivery process. While we provided all the correct details to the delivery service, they did not adhere to the instructions, resulting in this unfortunate outcome.

Please know that we take such matters very seriously and are working closely with our delivery partners to ensure this does not happen again. Your trust is of the utmost importance to us, and we truly regret that we let you down on this occasion.

We would greatly appreciate the opportunity to make it up to you in the future. Should you decide to give us another chance, we will personally oversee your order to ensure it is handled with the utmost care. Once again, we are very sorry for the experience and thank you for bringing this to our attention.

Warm regards,
The Wild at Heart Team

5぀星のうち3の評䟡

I ordered a floral arrangement and a


I ordered a floral arrangement and a wreath for a Christmas party, but the wreath arrived without the flowers and I had to chase it up. I was contacted very quickly and told it was human error and that the bouquet hadn't been sent. It was then sent out immediately. It did arrive in time for the party but caused a bit of anxiety. I was extremely thrilled with the quality of the product when it did arrive and think that both the wreath and the flowers are well worth the money. I felt I had to give a review that represented my whole experience.

2024幎12月1日
Wild at Heart ロゎ

Wild at Heart からの回答

Dear Mr Ian,

Thank you so much for sharing your feedback with us. We deeply apologise for the oversight that led to your wreath arriving without the flowers and the anxiety it caused leading up to your party. This was indeed a human error, and we truly appreciate your understanding as we worked to rectify it quickly.

We’re glad that the arrangement arrived in time and are thrilled to hear that you were delighted with the quality of both the wreath and the flowers. Your kind words about the product mean a lot to us. Please don’t hesitate to reach out if there’s ever anything we can do for you in the future.

Warm regards,
The Wild at Heart team

5぀星のうち5の評䟡

Spectacular Christmas foliage

Order was easy to place and delivered on time by a friendly driver who asked where I wanted the various items left (given size/weight). The wreaths are stylish and bigger than I expected, and the mantelpiece garland is the most beautiful I've ever had.

2024幎11月27日
5぀星のうち1の評䟡

Website again ( have had previous


Website again ( have had previous issues) will not accept deliveries to Scotland 4 emails 2 phone calls I eventually received a reply asking me to email order and invoice would be created. All which could have been done at first phone call. I am hoping I do receive ABUNDANT sized products for such a price and very healthy carefully arranged wreath and flowers to ladt the occasion. In padt some bouquets been small when ordered abundant size.

2024幎12月1日
自発的なレビュヌ
Wild at Heart ロゎ

Wild at Heart からの回答

Dear Mrs. Geraldine,

Thank you for sharing your review with us. We sincerely apologise for the inconvenience caused regarding the delivery to Scotland. Please note that some of our team members are unavailable during weekends, which is why your first email, received on Sunday, was addressed as quickly as possible within 48 hours.

We’re pleased to let you know that your order will be on its way very soon, and we truly hope it brings a smile to your face.

Thank you for your patience and understanding.

Best regards,
The Wild at Heart Team

5぀星のうち1の評䟡

You forgot the anemones and I called to


You forgot the anemones and I called to make sure these were freshest as they are my wife’s favourite.

2024幎11月23日
Wild at Heart ロゎ

Wild at Heart からの回答

Hi Dan,

Thank you for sharing your review—we truly appreciate your feedback. Unfortunately, our team was unable to find a record of your conversation with one of our team members. Could you please reach out to us at flowers@wildatheart.com and let us know who you spoke to? This will help us investigate the matter further.

We’re committed to resolving this for you, so please don’t hesitate to get in touch. We’ll do our best to make things right.

Many thanks,
The Wild at Heart Team

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